Ilene Bosscher is a warm, professional counselor. She is patient, kind and helpful. I would recommend her to anyone. The Dialcare platform is annoying to deal with. I have a hard time making appoin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very quick response by great doc with helpful treatment options. I was amazed at how easy and effective the DialCare process was and appreciate the doctor's help!!
Company replied
I am actually writing to say that I was stuck in the virtual waiting room recently and Grace, a Dial Care agent actually called ME to see if everything was ok, if the doctor had called yet, which he h... See more
Company replied
Edited to add response.. As of today 12/08/2024, I am still unable to use DialCare. I have called several times before (not today) to fix things. Today I was not able to log in with multiple attemp... See more
Company replied
Company details
Written by the company
DialCare is an innovative leader in telemedicine committed to helping people improve their overall health and well-being by providing affordable access to virtual care. DialCare offers seven comprehensive, high-demand telehealth solutions, including a Physician Access program that provides 24/7/365 access to non-emergency care from a national network of U.S.-based, fully credentialed physicians and virtual primary care for long-term care of chronic conditions through dedicated physicians; a Mental Wellness program that provides virtual counseling and psychiatry through licensed mental health professionals for mental and behavioral care; a Teledentistry program for 24/7/365 access to consultations with licensed dentists video or phone chat; and a Virtual Vet program that provides 24/7/365 access to guidance and information from licensed veterinary professionals. DialCare’s easy-to-use telehealth plans are available to consumers nationwide, regardless of insurance status. For more information on DialCare, please visit DialCare.com.
Contact info
United States
- dialcare.com
Everything went great as always!
Everything went great as always. The only criticism I have is the legal disclaimer. You should only have to listen and agree to it if it has changed in some way. Please find a way to streamline getting into queue. Thanks for getting me out of a very painful issue!
August 30, 2022
Unprompted review
Reply from dialcare.com
Hi, this is Lindsey from DialCare. We’re happy to hear you’re enjoying our services. We always appreciate customer feedback on how to improve our program, and your suggestion has been passed along to our team. Thanks for the great review!
Reply from dialcare.com
Hi Luzmaria! We're happy you enjoyed your experience with us. Thanks for the great review!
Limited options, but good overall
I have recently begun to use this service and am overall satisfied with the experience. My one complaint is that there really aren't many providers to choose from. I suppose that changes based on location, but where I am only 2 options show up for counselors and it can be hard to get an appointment. The first provider I saw, I didn't feel I could connect with at all, so I cancelled the sessions with her. Thankfully, the second one I talked with has been incredibly helpful and I look forward to future sessions with her. She is helping me to take control of my anxiety and process my triggers. Having an option for virtual counseling is really wonderful and I'm glad I am able to use this service
August 2, 2022
Unprompted review
Reply from dialcare.com
Hi Terri, this is Lindsey from DialCare. We're so glad to hear you're enjoying sessions with your counselor! We're happy to report that we are actively expanding our network to offer more providers soon. Thanks for the review, and I wish you the best on your mental wellness journey!
Dialcare has been here when I needed…
Dialcare has been here when I needed them. Thank you!
August 2, 2022
Unprompted review
Reply from dialcare.com
Hi Tanya, we're happy to be there for all your telehealth needs. Thanks for the great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.