Ordered a sterling silver necklace from them with 4 names on a heart. Was unimpressed with engraving when received as could only just read names . Wore a few times before necklace started to tarnish a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company should be closed down immediately. Ordered necklace on 17/8 with 3-5 workings days delivery. Still not received it after 13 days. Asked for money back and cancel order but just appear t... See more
Item arrived in a timely manor as i ordered it in plenty of time . Item Is Grey Not Silver Badly made cant see the names and the heart is not joined up , i have emailed customer service if they do not... See more
Absolutely awful company. Item arrived broken, really cheap and poor quality. After several emails to them they asked for a photo which I sent. I have requested a refund. They have not responded to... See more
Company details
Written by the company
Premium fashion jewellery store. Discover our unique collection of necklaces, bracelets, rings, customized name pendants and many other jewellery...
Contact info
30 N Gould St Ste R, Sheridan, 82801, Wyoming, United States
- +1 307 217 8059
- support@diamofy.com
- diamofy.com
2.2
Poor
230 reviews
Replied to 2% of negative reviews
Typically replies within 24 hours
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The Worst!!!!!!!
This company should not be operating....promising refunds after months of chasing them olonly to be ignored!!!!! Shameful company. Do not buy anything from them. They won't reply to emails when it comes to asking for a refund but will quickly reply to a bad review post online. With lies too might I add. They haven't resolved my issue, they haven't sent a replacement and they certainly haven't refunded me..... All Lies.... Stay clear of this company guys.... honestly. Rebecca maybe you should reply to customers emails and not just bad reviews, that would be a start at least.
March 15, 2024
Unprompted review
Reply from Diamofy
We take your feedback seriously and are concerned to hear about your reported experience. After thoroughly reviewing our records, we have confirmed that all your emails were responded to promptly!!!!!
It appears there may have been a misunderstanding or a breakdown in communication. We are committed to transparency and resolving customer issues effectively.
Please contact us directly at support@diamofy.com to discuss this matter further and ensure a satisfactory resolution. Your satisfaction is paramount, and we are dedicated to rectifying this situation.
Rebecca
Placed my order on the 21st May
Placed my order on the 21st May, still not received as of today, 4th of June. No response to emails. Very poor customer service.
June 4, 2024
Unprompted review
Lovely item
Lovely item. Really pleased with it.
You won't be disappointed
May 26, 2024
Unprompted review
Refund my money - NO PRODUCT RECEIVED
I wanted to bring to your attention an ongoing issue I have been experiencing with a recent order I placed. I purchased a necklace and bracelet from both customized with four names each. Unfortunately, I have yet to receive either of the items.
I have been in contact with the company since early April regarding the missing items. Despite their assurance that the order was delivered, they provided me with tracking information indicating that the package was sent to Louisburg, NC, instead of my address here in Zebulon, NC. I have repeatedly explained this discrepancy to them, but they have been unhelpful in resolving the situation.
April 8, 2024
Unprompted review
Great fit lovly bracelet…
So happy with bracelet .my first grandchildrens names on bracelet ...fits nice and comfortable thank you
May 1, 2024
Unprompted review
Amazing
Amazing
Great turnaround and it turned out beautiful names are clear and beautiful
May 1, 2024
Unprompted review
Placed order took weeks to arrive
Placed order took weeks to arrive. Disappointed with the colour very dull cheap silver nothing like the picture, the names on the necklace dark with tiny letters unable to read. Emailed this information took a
Couple more weeks to reply asked for photos which i sent, heard nothing since sent numerous emails for update. Recommend not to order from this company and they are based abroad.
March 26, 2024
Unprompted review
Ordered a necklace for mothers day and…
Ordered a necklace for mothers day and it never arrived so got in contact and was told i will receive a refund as my order has been lost still no refund ive emailed but no reply. I ordered this the 18th of feb 2024 worst company ever
February 18, 2024
Unprompted review
Reply from Diamofy
We understand your frustration, and I apologize for any inconvenience caused.
After reviewing your history with our support agents, it appears that you requested both a replacement and a refund. However, according to our refund/return policy, we can only offer one of these options for the same order.
We did reach out to you regarding this matter, but unfortunately, we did not receive a response from you. Please understand that we are here to assist you and resolve this issue to the best of our ability.
Could you please confirm whether you would prefer to proceed with either a replacement or a refund for your order? Your prompt response will allow us to expedite the resolution process and ensure your satisfaction.
Thank you for your understanding and cooperation.
Best regards,
Great product
Ordering was easy and end product was simply beautiful 🤩
March 28, 2024
Unprompted review
Reply from Diamofy
Thank you so much! We're delighted to hear that you're pleased with your necklace. If you ever need anything else, feel free to reach out.
Enjoy wearing it!
The necklace is lovely
The necklace is lovely. Nice quality and nicely packaged. Delivery time was good and good information from seller.
March 4, 2024
Unprompted review
Reply from Diamofy
We're thrilled to hear that you're happy with your necklace! Thank you for your kind words about the quality and packaging.
If you ever need anything else, don't hesitate to let us know.
Enjoy wearing your lovely necklace!
Neckalace broke within minutes
I just received my order. It did take ages, but it arrived. Put on the necklace and it literally broke within 20 minutes. I have sent an email regarding this, however, to have a necklace be of such bad quality that it breaks within minutes makes me think I should have chosen another supplier.
March 4, 2024
Unprompted review
Reply from Diamofy
Dear Lisa,
We're truly sorry to hear about your experience with our necklace. Quality and durability are paramount to us, and it's disappointing to learn that your necklace broke so soon after receiving it.
We've received your email regarding this issue and are committed to resolving it promptly. Our customer support team will reach out to you shortly to assist you further and ensure your satisfaction.
Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to make things right.
Best regards,
Rebecca
Ordered on 10th february
Ordered on 10th february, it's 7th march still haven't received. It says, delivery is 3-5 business days
March 3, 2024
Unprompted review
I received my order
I received my order. Customer service was nice to answer my questions. This website it’s safe to buy anything you need. I loved my necklace Thank you
February 29, 2024
Unprompted review
Reply from Diamofy
We're so glad to hear that you got your order and had a great experience with our customer service team! Your satisfaction means the world to us, and we're thrilled that you love your necklace.
If there's anything else we can do for you, just let us know!
Reply from Diamofy
Thank you so much for your kind words!
We're thrilled to hear that you found our communication great and our service efficient. It's always rewarding to know that our efforts are appreciated. We're also delighted that you love our product! If you ever need anything else or have any questions, feel free to reach out. We're here to help.
Thanks again for your support!
I ordered two necklaces and one…
I ordered two necklaces and one bracelet for gifts for my children, this was back in November 23 I have contacted the company by email and no response, tracking numbers say's delivered, this may be a spam company :-) very unhappy - even a response from 9 emails would have been ok.
November 23, 2023
Unprompted review
Happy with the purchase
January 16, 2024
Unprompted review
Lovely Gift
I ordered with my daughters name.It arrived in a small case and it’s so lovely.
January 25, 2023
Unprompted review
The necklace I ordered for my daughter…
The necklace I ordered for my daughter was beautiful alot better than expected came in time for Xmas really quick delivery was really happy with post and necklace
December 30, 2023
Unprompted review
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