Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'... See more
Company replied
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DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images thr... See more
Company replied
This canvas was an absolute treat to work on. The colors are awesome and it worked up really fast.
Company replied
After getting my first order figured out everything went very smoothly. received in good time, one box came a little damaged but nothing inside was. It ended up being the perfect experience. I will... See more
Company replied
Contact info
FLAT/RM A 12/F ZJ 300,300LOCKHART RD WAN CHAI HK, HK, China
- service@diamondartpaintin.com
- diamondartpaintin.com
2.6
Poor
21 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Delicious Delights
This canvas was an absolute treat to work on. The colors are awesome and it worked up really fast.
April 8, 2026
Unprompted review
Reply from Diamondartpaintin
Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!
Reply from Diamondartpaintin
Thank you very much for expressing your satisfaction with our diamond painting! We are delighted to hear that you are satisfied with our product, which is a great encouragement and affirmation for us. Thank you for your support. We look forward to providing you with more high-quality products and services in the future!
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY - I placed an order for three different Custom images. I ordered the same size canvas for all three pictures. My order came and they sent me one Custom images three times. So I received three of the same thing.
I reached out to customer service to ask where the other two pictures are, and to ask if they can send them or give me a refund. They argued with me that I purchased the same image with a quantity of three. I explained over and over that is not the case, and they are being incredibly rude and not helpful and not willing to make the situation right.
I now have three of the same image, and am out $90. I ordered square drills with AB. They only sent one AB color and the square drills are not consistent size or shine at all.
April 9, 2026
Unprompted review
Reply from Diamondartpaintin
Regarding the situation where you received 3 identical products, we would like to explain to you:
You only uploaded one photo in the order and selected to purchase 3 photos (quantity 3). Our customization rule is to produce based on the number of photos you upload and the production quantity you choose. You uploaded one photo and ordered three, so we will make this photo three times and send out three identical products.
So this is not a wrong shipment, but strictly made according to your order requirements. If you originally intended to use 3 different photos for production, please remember to upload 3 different photos and select the corresponding quantity when placing your next order.
Missing drills
Ordered some diamond paintings from them and got around to doing them eventually and was missing a whole bag of drills and another bag had the wrong colour in it, so assumed ill message them and they'll send the missing drills as that's what other companies do but nope they argued with me, gave me attitude and refused to send me the missing drills so the canvas is useless so now have to figure out what I need and how much and buy more drills from somewhere else because they messed up. How does that make sense. Avoid avoid avoid!!!!
April 9, 2026
Unprompted review
Reply from Diamondartpaintin
Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.
Very poor customer service
I was short some drills. I have contacted customer service and they asked for pictures. I sent them. They asked for more pictures, this time with the bag of drills next to the painting. I can’t do that, as I take my drills out and put them in other containers. I have a feeling they will not be sending the drills I need. I will never buy from them again. I only want what I paid for. Now I have a beautiful painting that is 99.8% complete. Useless.
September 20, 2025
Unprompted review
Reply from Diamondartpaintin
Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.
DO NOT ORDER FROM THEM
They did not send enough drills to complete the kit and when I contacted them (multiple times) they argued with me and did not send them. I included pictures of the amount of drills sent to me and the pattern to show that there were MANY missing drills.
The customer service team is very rude . I am only asking them to send what I paid for!
This also happened with a previous kit too and I had enough left over drills from my private stock to make up the difference.
August 4, 2025
Unprompted review
Reply from Diamondartpaintin
Have you contacted our after-sales customer service email? This is our email: service@diamondartpaintin.com We suggest that you contact our email address. Currently, we are not sure which order you are from, and we hope you can contact us for verification.
Not an honest company, awful customer service
I placed my order on the 7th of March, it is now April 11th, and I have not received my items. Their customer service is awful, they are refusing to refund my money and only offer: "Once you receive the items you can then start the refund process". If you never receive the item, how can you get a refund? It is obvious in my case that the item has been lost based on the tracking information and when asked for an update, they simply repeat what you can read. Not an honest company to deal with.
I have contacted you 6 times in regard to my package. I only get the tracking information repeated to me, which by the way, I am more than capable of reading for myself. You have repeatedly told me that I can start the refund process once I receive my package. However, you have yet to answer my simple question: How do I get a refund if I never receive the package? I also get notifications from the USPS regarding incoming packages. I was receiving them until the package "hit" Whittier, CA. The notifications stopped from the USPS and per your tracking, the package is stuck/lost in Whittier. It has been there since the 24th of March per your tracking info, and you have refused to look into it any further, offer to re-send my items, or even to refund my purchase, all of which I have asked you to do. Your customer service has been of no help whatsoever, has been demeaning in their comments and I will not refer any of my friends to this company in the future. I have several friends who enjoy doing this type of activity and this is a great loss of potential revenue to you due to your lack of service. So, once again, I ask on the 14th of April (items originally ordered on the 7th of March); How do I get a refund if I never receive the package?
March 6, 2025
Unprompted review
Reply from Diamondartpaintin
We are sorry to bring you a bad experience. We provide customers with a full range of services including after-sales. If you encounter any problems, please contact us as soon as possible and I will do my best to solve the problems you encounter.
Still HAVE NOT received anything I…
Still HAVE NOT received anything I have ordered.
November 15, 2024
Reply from Diamondartpaintin
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Please contact our dedicated service team at service@diamondartpaintin.com with a detailed description of your issue. We will track the status of your order for you.
I did an order on Tupperware.eu…
I did an order on Tupperware.eu (20/10/2024) and did not receive my order in the meantime or any track about the status of my order.I even mailed twice with diamondartpaintin to inform about the status of my order but no answer at all .Can you say what are the next steps to ask my pay back of the order because I have no trust at all in the delivery anymore.
October 20, 2024
Unprompted review
Reply from Diamondartpaintin
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com with detailed information about your concern. We assure you that we will thoroughly investigate this matter and work hard to find a satisfactory resolution.
After getting my first order figured…
After getting my first order figured out everything went very smoothly. received in good time, one box came a little damaged but nothing inside was. It ended up being the perfect experience. I will definitely order again.
November 2, 2024
Reply from Diamondartpaintin
I'm so glad to hear everything worked out and that you had a great experience overall! 🎉 Thank you for your kind words, and we look forward to your next order. 😊 If you ever need assistance, don’t hesitate to reach out!
I placed my order 2 months ago and…
I placed my order 2 months ago and still haven't received it, very dissatisfied.
October 11, 2024
Reply from Diamondartpaintin
We sincerely apologize for any inconvenience this may have caused you. Your satisfaction is our top priority and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com with detailed information about your concern. We assure you that we will find a solution to your satisfaction.
Poor service, worse quality
Not only did it take three months from the time of my order to when I received it today but the quality is poor. I will not be ordering from this company again.
November 5, 2024
Reply from Diamondartpaintin
Thank you very much for your time and comment. We are sorry to hear that. If there is a problem with the quality of your order, you can always contact service@diamondartpaintin.com, we are sure that any problem will have an explanation and solution. We have also contacted you via email for more information.
Never received
Real simple. I ordered in good faith. Money taken out of.my paypal.. then nothing. Received nothing. No update, etc. Just silence
October 30, 2024
Unprompted review
Reply from Diamondartpaintin
We sincerely apologize for any inconvenience this may cause you. We are sorry to hear that you did not receive your order. Please contact our dedicated service team at service@diamondartpaintin.com with details about your order. We will track the status of your order for you. We assure you that we will thoroughly investigate the matter and work hard to find a satisfactory solution.
I did An order on Tupperware.eu en did…
I did An order on Tupperware.eu en did not recieve my order. I payed €120. I can not get any contact with the compagnie anymore.😡😡😡
October 20, 2024
Unprompted review
Reply from Diamondartpaintin
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.
Didn't get my diamond art so why would…
Didn't get my diamond art so why would I rate a great score for something that hasn't come to my house
September 24, 2024
Reply from Diamondartpaintin
We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com
with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.
Reply from Diamondartpaintin
Thank you very much for your wonderful review！
Shipping was fast and I received square…
Shipping was fast and I received square drills like to asked for but the 24x36 diamond painting is a custom and it was folded not rolled properly
September 15, 2024
Reply from Diamondartpaintin
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.
I placed this order on 9/9/24 and here…
I placed this order on 9/9/24 and here it is goimg on 9/25/2024..and received nothing ..I ordered from temu on the same day and I received my order in less than a week ...last time I order from this company
September 9, 2024
Reply from Diamondartpaintin
Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.
Please contact our dedicated service team at service@diamondartpaintin.com with details of your concern. We assure you that we will thoroughly investigate the matter and work towards a satisfactory resolution.
I’ve only had trouble once and had…
I’ve only had trouble once and had trouble getting it fixed.but everything g else has been good make sure you order round or square for they know
September 15, 2024
Reply from Diamondartpaintin
Hello, thank you for your love and support. We apologize for any inconvenience caused to you. Your satisfaction is our top priority and we are committed to resolving this issue quickly.
Please contact our dedicated service team at service@diamondartpaintin.com with detailed information about your concern. We assure you that we will work hard to find a solution that satisfies you. Thank you for your understanding and patience.
I still have not received my product so…
I still have not received my product so when I do I’ll let you no ok
September 21, 2024
Reply from Diamondartpaintin
Hello, we are sorry to hear that you did not receive your order. As you can imagine, we have no control over the postal service and where they deliver your order to. Our customer service team will contact you as soon as possible or you can always contact us at service@diamondartpaintin.com.
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