I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
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I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reliable
Reliable, helpful - prompt efficient and knowledgeable when answering calls. We're always kept up to date with changes and new information. Highly recommended.
August 3, 2020
Unprompted review
Reply from Diamond Energy
Hi Caitlin. Thank you for your wonderful feedback! Glad to hear you got value from our friendly Australian based customer service team. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Affordable green energy, excellent customer service
Renewable energy that doesn't cost any extra. As someone who lives in an apartment and cannot get solar, this is the perfect solution for me to lessen my impact on the earth. On top of this, the customer service that Diamond Energy delivers is outstanding - always quick to respond and very helpful. I've been a customer for about 7 years now and will continue to be. I highly recommend them.
July 11, 2020
Unprompted review
Reply from Diamond Energy
Hi Felicity. It's great to have a renewables focused customer like yourself as part of our Diamond Energy family! We do what we can to support renewables, and proudly introduced 19 new renewable generators to our generation portfolio last year across Australia. It's helped by customers like yourself who leave reviews and proudly share Diamond Energy with your friends, family and colleagues. Just wanted to reply back and say a huge thank you for your support. Kind Regards, Diamond Energy.
Highly recommended
Highly recommended! I believe they are an ethical and competitive choice for energy provider. I 'inherited' Diamond Energy from the previous home owner when I moved to the Northern Rivers 2 years ago. It was such a great surprise to be helped by friendly and knowledgeable staff over the phone and the service has been hassle-free ever since.
July 8, 2020
Unprompted review
Reply from Diamond Energy
Hi Cara. This is wonderful to hear! We are super glad you kept your 'inheritance' and decided to continue your electricity with us. We love going over and above to support customers like yourself, and it's wonderful to hear that you have had a positive experience with our friendly Australian based customer service team. We really appreciate you taking time out of your day to leave a review. Kind Regards, Diamond Energy.
It is great to have a helpful and…
It is great to have a helpful and patient person to deal with over the phone re change of address and reconnection- also someone who answers the phone promptly without going through a rigmarole first.
Thanks
July 2, 2020
Unprompted review
100% renewable and friendly service
Feel so good knowing my energy is coming from 100 percent renewables. Customer service is great 👍🏼
June 18, 2020
Unprompted review
Great company to deal with
Great company to deal with. Have now been with Diamond Energy for over 10 years. Since my solar was installed.
June 14, 2020
Unprompted review
At request of Diamond Energy
I don't get enough benefit frim my solar input.
June 14, 2020
Unprompted review
Reply from Diamond Energy
Hi Mark,
Thank you for your feedback. We are eager to support you with your electricity bills, maximise your solar and batteries. Our number one priority is providing great customer service. One of our staff has made contact with you to better understand the how we can best help you maximise the savings on your energy bills. You are always welcome to give us a call on 1300 838 009, if you have any further inquiries.
Regards,
Diamond Energy
Not the saving we hoped
We are not saving the amount we thought we would by being on solar. Our costs are still high and Similar to our friends who don’t have solar.
June 13, 2020
Unprompted review
Reply from Diamond Energy
Hi Judy,
Thank you for your feedback. We are eager to support you with your electricity bills, maximise your solar and batteries. Our number one priority is providing great customer service. One of our staff has made contact with you to better understand the how we can best help you maximise the savings on your energy bills. You are always welcome to give us a call on 1300 838 009, if you have any further inquiries.
Regards,
Diamond Energy
Have been with Diamond Energy for a…
Have been with Diamond Energy for a number of years and been happy with their service. I am sure this will continue.
June 13, 2020
Unprompted review
I have found Diamond Energy great
I have found Diamond Energy great. They have very comparable prices and rates also the communication is very good. I would recommend them to people.
June 13, 2020
Unprompted review
thank you
I just wish all the other organisations I deal with could be as pleasant and efficient. thank you.
June 10, 2020
Unprompted review
Invoices are always received promptly
Invoices are always received promptly after meter reading. Rates are competitive and discounts excellent.
June 10, 2020
Unprompted review
Reply from Diamond Energy
Hi Norman. Thank you for your wonderful feedback! Glad to hear you are benefiting from our competitive prices and ongoing discounts. Supporting renewables shouldn't cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Great customer service when needed.
June 10, 2020
Unprompted review
Reply from Diamond Energy
Hi Dean. Thank you for your kind words. We love going over and above to support customers like yourself, and it's wonderful to hear that you have had a positive experience with our friendly Australian based customer service team. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. We love to help! Kind Regards, Diamond Energy.
Always ready to assist and good pricing
June 9, 2020
Unprompted review
Reply from Diamond Energy
Hi Sally. We really appreciate you taking time out of our day to leave a review. It's great to hear that you have had a positive experience with our support team and are happy with the competitive rates. Supporting renewables shouldn't have to cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
I have been with Diamond Energy now for…
I have been with Diamond Energy now for a few years. I have never had a problem with this company. If I have an issue, it is resolved over the phone. I find all staff at Diamond Energy lovely, polite and easy to understand. I would highly recommend this company to anyone, wanting to change or first time customers.
June 7, 2020
Unprompted review
Reply from Diamond Energy
Hi Anne. We love going over and above to support customers like yourself, and it's wonderful to hear that you have had a positive experience with our friendly Australian based customer service team. We really appreciate you taking time out of your day to leave a review. Just wanted to reply back and say a huge thank you for your support and passion! Kind Regards, Diamond Energy.
I have just joined up
I have just joined up. The staff were very helpful
June 7, 2020
Unprompted review
Reply from Diamond Energy
Hi Andrea. Thank you for taking to leave us positive feedback. We just wanted to reach out and say thank you for choosing to be a customer of ours and making the choice to support an Australian based business that invests in renewables. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. We love to help! Kind Regards, Diamond Energy.
Responsible Retaler
We chose Diamond because they are the most responsible of the retailers in their business practices and policies.
June 4, 2020
Unprompted review
Reply from Diamond Energy
Hi Kerry. Thank you for taking to leave us positive feedback. We pride ourselves on delivering 5 star service, so if there is any way we can further assist you with your electricity bills for your accounts, please don't hesitate to reach out and contact us. We love to help! Kind Regards, Diamond Energy.
I love diamond energy
I love diamond energy because you know you're doing the right thing for the planet. They are also great to work with, everything is made simple.
June 4, 2020
Unprompted review
Reply from Diamond Energy
Hi Leisha. It's great to hear that you value our Australian based customer support team and our easy to read bills. We love having you on board supporting Australian renewables, and wanted to reach out and say thank you! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Just got my first decent bill and the…
Just got my first decent bill and the level of clarity over use and generation is fantastic. Haven't seen anything like it before and straight away showed my friends.
Really cool 😎
June 4, 2020
Unprompted review
Reply from Diamond Energy
Hi Lucas. That is great to hear! Electricity bills shouldn't be complicated. We wanted a way for everyday Australian's to have a sustainable choice when it comes to their electricity retailer, so we launched a unique referral programme called Thrive, which allows you to target 100% discount on your bills! Check it out on our website. We firmly stand by our motto of 'Supporting renewables doesn't have to cost you more'. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Just spoke to a customer service officer…
Just spoke to a customer service officer about understanding my bill and they picked up on the second ring and were extremely helpful.
May 25, 2020
Unprompted review
Reply from Diamond Energy
Hi Nick. Thank you for your wonderful feedback! Electricity bills can be very complicated and sometimes you just need to have a quick chat with a specialist to make it much simpler and approachable. Glad to hear you got value from our friendly Australian based customer service team. If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
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