I ordered an 18k yellow gold 1.50 Carat Diamond Oval Halo ring from the Diamonds Factory in Auckland. It is beyond beautiful. So happy with the ring. Would definitely recommend their products and serv... See more
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From the ease of ordering what I was after from the website to receiving my ring everything was simple and straightforward and I could not be happier, have placed a second order today. Highly recommen... See more
We made a ring to commemorate our 20th wedding anniversary. Ben's support, advice, and other care were perfect. Therefore, we were able to obtain wonderful rings. These designs are easy to use for bot... See more
Company replied
I was over charged online for a ring. Then I noticed the amounts, called the Christchurch number, and its just been ongoing 3 weeks later, still havnt received my refund, its not a piece of jewelry,... See more
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Company details
About Diamonds Factory New Zealand
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney , Australia
- 9-950 8742
- service@diamondsfactory.co.nz
- diamondsfactory.co.nz
4.5
Excellent
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent communication
Excellent communication, so very happy with craftsmanship on necklace.
Great value!
Highly recommended!
October 22, 2024
Great price beatuiful diamond
Great experience. Bought engagement ring. Way cheaper than any other option I had.
October 22, 2024
Great purchase. Much better than going to other shops
At first I was skeptical, since their prices were much lower compared to other shops, but they explained everything and were very informative, and the service was great! Very happy with the product too. Would definitely recommend
October 22, 2024
Very Happy!
I was very happy with the whole process of selecting and designing my engagement ring, the staff member I dealt with was helpful and knowledgeable. Once I received my ring I loved it straight away and I’ve had lots of comments on how beautiful it is.
October 22, 2024
communication was great throughout the…
communication was great throughout the process. and product delivered was delightful. thank you
October 22, 2024
HIGHLY recommended
Ben was amazing and very helpful, really made sure we were supported in our purchase and explained about diamond factory and what they do. Honestly was a truly amazing experience
October 22, 2024
Gold and Diamond Earrings
Service and communication was excellent. Earring with diamonds - stunning!
October 22, 2024
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