Disappointing experience after 3+ orders — lack of reliability and customer service Two of my orders were cancelled due to “simultaneous orders from another customer” — despite payment already bein... See more
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See what reviewers are saying
je viens de récupérer ma bague elle est juste magnifique j’ai plus des mots pour s’exprimer !!! je souhaite remercier Maria pour sa professionnalisme et sa gentillesse et ces conseils... See more
Brilliant service from start to finish. Received immediate call back after sending email request for an appointment. I was assigned lovely Becky. She took time to answer all my questions and showed... See more
From the moment I contacted the Diamond Factory until my earrings arrived I had excellent service. Jaclyn from the Glasgow showroom went above and beyond to ensure I got the best diamonds for my bud... See more
Company details
About Diamonds Factory France
Written by the company
Chez Diamonds Factory, notre principale mission et notre objectif consistent à rendre ces moments cruciaux encore plus mémorables grâce à des pièces de joaillerie de luxe et abordables. Fort de plus de 15 ans d'expérience dans l'industrie, Diamonds Factory est né de l'idée simple que les produits de luxe ne devraient pas être extrêmement couteux - et cette mission reste toujours d'actualité.
Des diamants de la plus haute qualité aux pierres précieuses uniques et au-delà, nous offrons une vaste gamme de pièces de joaillerie de luxe incroyables, en nous spécialisant dans les bagues de fiançailles qui rendent ce moment du « Oui » un moment inoubliable.
Les clients satisfaits sont au cœur de tout ce que nous faisons, c'est pourquoi nous offrons un service client avec de vraies personnes. Nous sommes toujours prêts à répondre à toutes les questions ou préoccupations pour garantir un niveau de satisfaction client exceptionnel, comme en témoignent clairement nos nombreux avis élogieux.
Diamonds Factory Details
Written by the company
- Pourquoi Diamonds Factory
- Tranquillité d’esprit de pouvoir retourner votre produit dans les 30 jours • La garantie des prix les plus bas • Des écrins élégants • Le choix entre différents certificats de renom - GIA, IGI, EGL • Un rapport d’évaluation gratuit • Une livraison offerte par Fedex • Un payement sécurisé en toute sécurité.
Contact info
8 Rue De La Vrillière, 75001, Paris, France
- 0800 91 66 23
- service@diamondsfactory.fr
- diamondsfactory.fr
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Disappointing experience after 3+ orders
Disappointing experience after 3+ orders — lack of reliability and customer service
Two of my orders were cancelled due to “simultaneous orders from another customer” — despite payment already being processed. This happened twice, with no commercial gesture or compensation offered either time.
“Last Chance” items advertised with a 5–7 day delivery window took over 3 weeks to arrive, with no refund option available for these products.
After more than 3 orders with this brand, I expected better. The combination of payment issues, misleading delivery timeframes, and zero goodwill gestures is simply not acceptable. Proceed with caution.
May 8, 2026
It was a very pleasant and smooth
It was a very pleasant and smooth. We were made very welcome at the showroom and Panagiotis Nezis was very attentive and helpful with the choosing of the ring.
February 5, 2026
Top!
Great service, very attentive customer service.
Everything was quick, effective and well organised.
Highly recommend!
June 2, 2025
Reply from Diamonds Factory France
Hello,
Thank you so much for your kind review!
Very happy
Very happy! I need the engagement ring pretty fast because of delays with another company. It was a miracle! The ring arrived THE DAY I needed it. She said yes. Thank you so much!
May 23, 2025
Reply from Diamonds Factory France
Hello,
Congratulations!
We hope to see you again soon for new jewellery adventures ✨
Fantastic experience from the beginning…
Fantastic experience from the beginning until the end of the process.
We highly recommend them for anyone who’s looking for a personalized wedding ring at the right price.
April 10, 2025
Unprompted review
Reply from Diamonds Factory France
Hello,
Thank you so much for your review ✨
Reply from Diamonds Factory France
Hello,
Thank you for your review!
High quality jewellery at a very…
High quality jewellery at a very reasonable price. Couldn’t recommend more!
February 6, 2025
Reply from Diamonds Factory France
Hello,
Thank you so much for your review! Don’t hesitate to visit us in our Paris store for a new jewellery adventure!
Great company really delivered an…
Great company really delivered an amazing piece for my wife
January 16, 2025
Reply from Diamonds Factory France
Hello,
Thank you so much for you review!
Excellent 😃
The ring is beautiful, high-quality, and reasonably priced. I came without an appointment and bought the ring I liked within 20 minutes. The lady in store was very patient, accommodating, and kind. I highly recommend it!
December 18, 2024
Reply from Diamonds Factory France
Thank you so much for your review !
We are delighted you found the perfect ring 💍
I ordered the engagement ring by phone…
I ordered the engagement ring by phone with the nice people of the Paris office. They were kind and helpful. They said that making and delivering the ring would normally take three to four weeks. This information was also on their website. I was cutting it very close as I wanted to propose to my good lady on New Year’s Eve. Madam Benigno and her team must have broke a new world record making and delivering the engagement ring in time for the great event.
Thank you Diamond factory and every one for your help.
Oh and she said yes
5 Stars thanks
December 22, 2024
Reply from Diamonds Factory France
Thank you so much for your wonderful review and kind words! We are absolutely thrilled that we could contribute to such a special and memorable moment in your life. We're delighted we could meet your timeline for the big day.
Congratulations on your engagement, and we wish you and your fiancée a lifetime of happiness together.
Thank you again for choosing us for such an important occasion 💍
Reply from Diamonds Factory France
Merci pour votre avis !
Au plaisir de vous recevoir de nouveau à Paris pour la suite des évènements ✨
Lovely people who were very helpful in…
Lovely people who were very helpful in helping choose an engagement ring at short notice. The kindness and friendliness of the staff really made the moment special. Thank you!
August 26, 2024
Reply from Diamonds Factory France
Thank you so much for your kind words! We are truly delighted that we could assist you in choosing the perfect engagement ring, especially on such short notice. It means a lot to us to hear that our team's kindness and friendliness added to the specialness of the moment.
We wish you all the best, and we look forward to welcoming you again in the future!
Very good and timely
September 12, 2024
Reply from Diamonds Factory France
Thank you so much for your positive feedback! We’re delighted to hear that you are satisfied with your necklace and the timely delivery.
We look forward to serving you again!
Reply from Diamonds Factory France
Thank you so much for your feedback! We're thrilled to hear that everything went perfectly with your experience.
We look forward to serving you again in the future!
Reply from Diamonds Factory France
Merci beaucoup pour votre avis positif ! Nous sommes ravis de savoir que vous êtes satisfait de nos services.
Incredibile gift. Thank you!
The quality is amazing and the prices unmatchable. Very happy with my purchase and Irina followed me through the whole process and was amazing. Thank you so much I will definitely but from Diamond Factory again.
March 14, 2024
Reply from Diamonds Factory France
Chère Madame,
Nous vous remercions pour votre confiance et votre achat chez Diamonds Factory.
Au plaisir de vous revoir et échanger avec vous sur un nouveau magnifique projet!
Nous restons à votre entière disposition,
Equipe Diamonds Factory
Thank you to Leanne in the Birmingham…
Thank you to Leanne in the Birmingham branch. She advised me, helped me and was just generally fantastic. Thank you.
January 17, 2024
Unprompted review
Reply from Diamonds Factory France
Chère Madame,
Nous vous remercions pour votre confiance et votre achat chez Diamonds Factory.
Au plaisir de vous revoir et échanger avec vous sur un nouveau magnifique projet!
Nous restons à votre entière disposition,
Equipe Diamonds Factory
Lack of communication between the…
Lack of communication between the boutique and the workshop is very unprofessional and pathetic.
It is a shame that even for a very urgent matter, the sales team would only send an email to the workshop and wait for a reply instead of just picking up the phone and calling to see what's going on.
Communication between myself and the sales team was horrible as well. Multiple emails would be sent before I get a single response, and constant calling all day long just so that someone at the Paris office would pick up once.
Just to show how disoriented the company is, I have been sent an email asking about my feedback on an order that hasn't been even shipped.
I was told that it was shipped a week ago, but no, it has been sitting around for a week now in your workshop somewhere.
This lack of professionalism and communication cost me a lot of money (flight postponing, event cancelation, etc.) and still, I have no updates on whether or not my ring will ever be shipped.
December 8, 2023
Reply from Diamonds Factory France
Dear Customer,
Thank you for taking the time to review your experience, I can only apologise for the stress and inconvenience this has caused.
At Diamonds Factory we pride ourselves on offering the highest level of customer service, unfortunately on this occasion we’ve fallen below our usually high standards.
A tracking label was generated for your order as we were due to receive your item back from hallmarking that day. Unfortunately the Assay Office that hallmarks your item for legal purposes then experienced some delays that unfortunately delayed your order being shipped. This is of course very disappointing for yourself and our company as this has delayed our orders to our customers.
Your order is due to be dispatched today with express shipping to make sure it reaches you as soon as possible. A new tracking number will be emailed to yourself.
In regards to the comments about the workshop depending on the location some of our workshops are communication only by email. Our workshop understand how important communication is to give our customers up to date delivery information. It appears here the Assay Office have caused the delays for yourself.
Any issues with your order please do pop our customer service an email.
Once again we apologise for the situation and the way that you feel towards Diamonds Factory. Customer satisfaction is extremely important to us.
Kind Regards,
Diamonds Factory Customer Service
Perfect service !
Really nice, smart and competent advisors that advise you according to your needs and what you like.
My fiancee were really satisfied for here engagement ring.
October 13, 2023
Reply from Diamonds Factory France
Cher Monsieur,
Nous vous remercions pour votre confiance et votre achat chez Diamonds Factory.
Au plaisir de vous revoir et échanger avec vous sur un nouveau magnifique projet!
Nous restons à votre entière disposition,
Equipe Diamonds Factory
Reply from Diamonds Factory France
Cher Monsieur,
Nous vous remercions pour votre confiance et votre achat chez Diamonds Factory.
Au plaisir de vous revoir et échanger avec vous sur un nouveau magnifique projet!
Nous restons à votre entière disposition,
Equipe Diamonds Factory
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