Visited the diamond factory in powerscourt (Dublin) Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them... See more
Location
Switch locationUnit 22Q, Powerscourt,, Town House Centre,, DO2YD58 Dublin 2, IE
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Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and... See more
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay wa... See more
Company replied
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for... See more
Company details
About Diamonds Factory Ireland - Dublin
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Written by the company
Contact info
Unit 22Q, Powerscourt,, Town House Centre,, DO2YD58, Dublin 2, Ireland
4.7
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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The ring is great , she loves it
The ring is great , my fiance love it so much, only thing is the communication between process of making ring and collecting it was very bad and not much satisfied about it, and also a lot of calls with fake promises but yet at the end they deliver it in time after all my frustration the ring was with me 2 day before my trip.
April 26, 2026
We ordered my finances bespoke wedding…
We ordered my finances bespoke wedding ring in your Dublin location and were given a delivery date of end of April - at the same time we discussed a bespoke ring for me and a commitment to get back to me with a price. We called in to your shop in mid April before the designated delivery date to enquire about my outstanding quote and it was quite clear that this had been forgotten about as there was no record on the system. We asked if delivery of my finances ring was still on time to be told it would be two weeks late. You then contacted us to say the ring had arrived in the shop and we would have to use the link in the email and book an appointment - which we did requesting the first Saturday. No one got back to us by email or telephone so we went to the shop on the first Saturday to be told you were busy and that we would have to come back in 30 mins which we did only to be left standing outside the shop as your staff took a walk in customer before us. When we then asked why we were being ignored your staff said that we had to book an appointment! I showed her the email request and zero response from the request and she stated that that was not her department and asked us to wait outside for a table to become free. We insisted on seeing our ring and a verbal standoff ensued again around the appointment system took place. So really poor customer service - confrontational and dismissive. No apology. We will making our point on social media about this experience and it wont be positive.
May 4, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are very sorry to hear about the issues you experienced during your visits to our Dublin showroom. This is not the level of service we aim to provide and understand the frustrations experienced. We have noted these comments so this experience can be reviewed internally with the team to ensure we do fall below the standards we aim to uphold.
Kindest regards,
The Diamonds Factory Team
Dublin
Visited the diamond factory in powerscourt (Dublin)
Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them. Studs were delivered on time with GIA certs.
I had visited two other jewellers before and found DF prices much more affordable. Well done Diamond Factory.
I would recommend them.
April 4, 2026
Unprompted review
Good value for money and helpful staff
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for the ring to arrive. The ring and value of which I paid, it was a good decision to go with Diamond factory. Definitely would do business with them again.
March 22, 2026
Unbelievable Service
Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend.
Agnieszka was a huge help in the decision. Super patience. Extremely nice!
April 3, 2026
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!
April 4, 2026
Unprompted review
Reply from Diamonds Factory Ireland - Dublin
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.
February 14, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in your order and for the lack of communication during that time. We understand how important timing is, especially for such a significant purchase, and how frustrating this must have been.
We appreciate this feedback as we review how this has occurred to help prevent reoccurrence of this.
Kindest regards,
Diamonds Factory Customer Service
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!
March 21, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Milena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Customer service
March 15, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Knowledgeable
Very easy to deal with diamond factory. They are very knowledgeable and explained all the nuances of diamonds to ensure we picked what was right for us. Thank youm
March 4, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Sanjay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great and fast service makes Your…
Great and fast service makes Your wishes come true. Incredible fast production
March 11, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Helpful pleasant staff
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and absolutely love my ring . Super price and could track the making progress
March 1, 2026
Delighted with my new ring….service was…
Delighted with my new ring….service was very good…..I would highly recommend using the Diamond Factory.
March 2, 2026
Unprompted review
Reply from Diamonds Factory Ireland - Dublin
Dear Fran,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
My Deam Ring
Agnieszka in Diamond factory was absolutely fantastic! I wasn't sure what style of ring I wanted and she was very patient and offered great advice to help me choose my ring! I am over the moon with it!
February 5, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
positive! This is your sign!
very pleasant and positive experience althroughout from getting our engagement ring upto our wedding bands. Shoutout to the staffs especially Leah and Agniezka for being helpful and accomodating. Our chosen designs output came out excellent and flawless. Crafting time for the jewelry was on point and clear on schedule. Recommend
February 27, 2026
Unprompted review
Reply from Diamonds Factory Ireland - Dublin
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah and Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great service and the staff where very…
Great service and the staff where very helpful and a pleasure to meet.
February 19, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Elizabeth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Staff are brilliant!
The staff were absolutely brilliant I could not fault them. Service was 10/10
February 19, 2026
Reply from Diamonds Factory Ireland - Dublin
Dear Steven,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
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