Ordered earing's for my daughter and found them to be too small and asked for a refund. A return label was quickly sent out and a larger set ordered and as before the delivery was very quick.My daught... See more
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I purchased a ring on 18th December 2023 which I was so pleased with when it came. However the gold colour has worn off already leaving the ring looking like something out of a Christmas cracker!!! Po... See more
Company replied
I would just like to say what a joy it was dealing with Diamonfire the quality of the Ring I bought was outstanding. The ring ended up being to small and the customer service person called Yasmin... See more
Company replied
Ordered a ring and a bit too small, emailed Diamonfire asking for exchange, replied same day with returns label and recieved exchange in couple of days. Fast delivery and ring looks lovely.
Company replied
Company details
About Diamonfire UK
Written by the company
Inspired by diamonds, our jewellery is characterised by a gleaming combination of 925 sterling silver and “ideal cut“ zirconia stones. The ideal cut is a perfect 57-facet cut which is – for stones over 4mm – exactly within range of tolerance for hand cut brilliants.
All Diamonfire jewellery is multi-layered, triple-plated using precious metals; rhodium, palladium and platinum or 24ct gold.
Every customer who purchases a piece of jewellery receives an individual jewellery certificate as well as a velvet-lined silk packaging in order to confirm the quality of the stones used.Contact info
Ordered earing's for my daughter and…
Ordered earing's for my daughter and found them to be too small and asked for a refund. A return label was quickly sent out and a larger set ordered and as before the delivery was very quick.My daughter is delighted with them and they look very good.
July 3, 2025
Unprompted review
Top service and very fast delivery to…
Top service and very fast delivery to Holland!
Thanks for the Great Service
October 19, 2024
Unprompted review
Reply from Diamonfire UK
Hi Arjan,
Thank you so much for your lovely review about our service! We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Excellent customer service Yasmin
I would just like to say what a joy it was dealing with Diamonfire the quality of the Ring I bought was outstanding. The ring ended up being to small and the customer service person called Yasmin that I dealt with was Brilliant she was so helpful and just a joy to deal with. I will definitely be buying from here again.
Many Thanks Yasmin
Yours gratefully
Mr K Kearns
May 28, 2024
Unprompted review
Reply from Diamonfire UK
Hi Kevin,
Thank you so much for leaving us and Yasmin such a lovely review! We are so pleased that you like your Diamonfire jewellery and had a great experience with us. We hope to assist you again in the future.
Kind Regards,
Amber
Diamonfire UK
I purchased a ring on 18th December…
I purchased a ring on 18th December 2023 which I was so pleased with when it came. However the gold colour has worn off already leaving the ring looking like something out of a Christmas cracker!!! Poor quality, tarnished completely and certainly not wearable for a life time as not even worn it for 5 months!!!!
December 18, 2023
Unprompted review
Reply from Diamonfire UK
Hi Leanne,
We're very sorry to hear about the tarnishing issue you've encountered with your ring. Our sincere apologies for any inconvenience this has caused. Please don't hesitate to reach out to us via email at contact@diamonfire.co.uk to arrange a replacement. We are fully committed to resolving this matter promptly and to your satisfaction. Rest assured, our rings come with a lifelong tarnish-free guarantee, so what you're experiencing could be a manufacturing fault.
Looking forward to assisting you further.
Kind regards,
Amber
Diamonfire UK
Heart stud earrings…
Very good quality earrings & fast delivery,boxed up good,lovely with presentation box & certificate
September 5, 2023
Unprompted review
Reply from Diamonfire UK
Hi Donald,
Thank you so much for your lovely review about our jewellery and service! We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Quick delivery and stunning jewellery
Quick delivery and stunning jewellery.
I ordered with free standard delivery and my order arrived the next working day! The quality of the jewellery is amazing and the stones are so sparkly, I can't wait to show off my new jewellery.
June 23, 2023
Unprompted review
Reply from Diamonfire UK
Hi Laura,
Thanks so much for leaving us a lovely review! We are so pleased that you like your Diamonfire jewellery and we hope to assist you again in the future.
Kind Regards,
Amber
Diamonfire UK
Beautiful jewellery and fast delivery!
May 15, 2023
Unprompted review
Reply from Diamonfire UK
Hi Amber,
Thanks so much for taking the time to leave us a lovely review! We hope to assist you again in the future.
Kind Regards,
Amber
Diamonfire UK
Disaster
What a disaster! Bought a bracelet for £186 and when it arrived it had two “diamonds” missing. Payed for next day delivery as it was a present. Did have to go to B’day party empty handed. Really disappointed but what’s worse I can’t get hold of anyone. No idea how to to return the bracelet. Have I just lost my money? What a disaster.
May 12, 2023
Unprompted review
Reply from Diamonfire UK
Hi Irena,
We are very sorry to hear that your bracelet arrived damaged, we have passed this information onto our QC team. We have a free returns or exchange policy for any reason within 30 days. As stated on our website our customer services team is available Monday-Friday, and we have got back to you with a free returns label before 9am on Monday. We apologise for any inconvenience caused.
Kind Regards,
Amber
Diamonfire UK
No wrist size bracelets.
I'm trying to purchase a bracelet from the website and there's no information about the wrist size. I really like their products but the only sizes are for extendable bracelets from 17 to 20cm. How about the non extendable ones? I don't want to have to return it. I would rather get it right first time.
April 30, 2023
Unprompted review
Reply from Diamonfire UK
Hi Eddy,
We are sorry to hear that there was missing information on our website, we have now added this into our product descriptions. All of our bracelets are extendable and you can find the specific size information on each listing.
We also have a free returns policy and are contactable to provide more information on specific products.
We hope you may re-consider your rating of us now this issue has been resolved.
Kind Regards,
Amber
Diamonfire UK
Excellent experience
The website was easy to use and delivery was very quick. The earings are wonderful.
Will be buying again
January 5, 2023
Unprompted review
Reply from Diamonfire UK
Hi Angie,
Thank you so much for your lovely feedback about our website and service. We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Excellent delivery with DHL
Excellent delivery with DHL, arreived in a couple of days, well packaged and as described
December 18, 2022
Unprompted review
Reply from Diamonfire UK
Hi Michael,
Thank you so much for your lovely feedback! We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Excellent fast service
Excellent fast service. Beautiful necklace, fabulously presented box ribbon and bag. I will most definitely be back!! Well done!
December 2, 2022
Unprompted review
Reply from Diamonfire UK
Hi Emma,
Thank you so much for your lovely feedback! We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Bought a pair of earrings as gift for…
Bought a pair of earrings as gift for myself from a jewellery store. So impressed, i brought a pair online for my daughter for Xmas. Fast delivery, superb quality, love the boxes, bag and ribbon. Will be buying again in the future.
November 7, 2022
Unprompted review
Reply from Diamonfire UK
Hi Tina,
Thank you so much for your lovely review about our jewellery and service! We really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Bought two rings and both scratched…
Bought two rings and both scratched immediately after first wear.
I've tried to contact customer services - twice!
No reply so far after almost two weeks of emails
October 15, 2022
Unprompted review
Reply from Diamonfire UK
Hi Ash,
We have replied to your original email which we received on 1st November. We apologise for the short delay in our response time, we are a small business and this is the busiest time of year for us.
Unfortunately as your rings were not purchased from us and instead from Diamonfire USA, who are a separate company to us, we are unable to help with this issue. If you contact Diamonfire USA they should be able to advise you of their processes for returns and refunds.
We apologise that we could not help further with this.
Kind Regards,
Yasmin
Diamonfire UK
Stunning jewellery and amazing customer…
Stunning jewellery and amazing customer service, definitely recommend x
June 28, 2022
Unprompted review
Reply from Diamonfire UK
Hi Liah,
Thank you so much for your lovely review, we really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Earrings much smaller than expected
Earrings much smaller than expected. Delivery very efficient.
June 27, 2022
Unprompted review
Reply from Diamonfire UK
Hi Helen,
We are sorry to hear that the earrings were not the size that you expected. We endeavour to add as much product information as possible on our website, such as model imagery and dimension details. We have taken a look at the product you purchased and will soon be taking steps to improve the level of detail on this page - we really appreciate your feedback.
We are pleased to hear that you found our service efficient.
Kind Regards,
Amber
Diamonfire UK
Ordered a ring and a bit too small
Ordered a ring and a bit too small, emailed Diamonfire asking for exchange, replied same day with returns label and recieved exchange in couple of days.
Fast delivery and ring looks lovely.
May 4, 2022
Unprompted review
Reply from Diamonfire UK
Hi Julie,
Thank you so much for your lovely feedback, we really appreciate it and hope to assist you again soon.
Kind Regards,
Amber
Diamonfire UK
Diamonfire Saves The Day!
I Contacted Customer services due to an earring emergency, we had bought them on several websites and they were actually out of stock or damaged, we didn’t think we were going to get them. We had been let down by 4/5 suppliers. I was assisted by Yasmin who managed to find one last set of the earrings that my partner had her heart set on for our wedding day.
I was sent a link to the set and the price had been discounted slightly which was massively appreciated by both of us.
Item arrived within a few days and is exactly what my partner wanted. We have one happy bride to be showing off her earrings to everyone😃
Service was top class, I would not hesitate to use Diamonfire again and will actively look to use this brand over other brands in future.
Thank you!
February 6, 2022
Unprompted review
Reply from Diamonfire UK
Hi Greg,
We are so pleased to have been able to help you with jewellery for your big day, your lovely feedback means a lot to us! We look forward to assisting you again in the future.
Kind Regards,
Amber
Diamonfire UK
So many Compliments
Love my earrings! So sparkly they really look like diamonds. Have so many compliments each time I wear them!
January 24, 2022
Unprompted review
Reply from Diamonfire UK
Hi Megan,
Thank you so much for your lovely review! We are so pleased to hear that you love them.
Kind Regards,
Amber
Diamonfire UK
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