In my opinion, Dietly is a failure, merely an aggregator designed for profit. In case of any issues, they provide no assistance and simply refer to the terms and conditions - I advise avoiding it!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stumbled across this website & so glad I did. Huge range of products & impressed as easy to navigate website as headings such as Paleo etc. Had some lovely peanut butter & orange protein balls, lovely... See more
Company replied
Long delivery despite quoting on their site “p.s. our shipping is quite fast.” I beg to differ! They use Royal Mail and yet orders placed with different retailer same day as theirs arrived way quicker... See more
Company replied
Amazing packaging! Every single glass-bottle stuff are well packaged with bubble wrapping. There is also a card with greeting! A wonderful sugar free low carb keto parcel with love!!! Definitely come... See more
Company replied
Company details
- Health Food Store
- Fitness and Nutrition Service
- Grocery Store
- Natural Foods Store
- Nutritionist
- Vitamin and Supplements Store
Written by the company
dietly is an online grocery that focuses on personalised nutrition. Our mission is to help people who have unique dietary needs to find the right products and get personalised advice. At dietly, you can use more than 50+ filters to find the right products for yourself or get a free consultation from one of our registered nutritionists to get further advice.
Contact info
Block A 2nd Floor, 284 Chase Road, N146HF, London, United Kingdom
- hello@dietly.co
- dietly.co
3.0
Average
143 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the mulberry dried fruits
Love the mulberry dried fruits, they are so moreish, I'm definitely going to be ordering some more.
February 13, 2022
Reply from dietly
Hello Keazzi! Thank you for your review, we are happy to hear that you enjoyed your experience with us. Have a great day!
Lovely choice with their hampers
Lovely choice with their hampers. You get to try out new products and it also feels like a lucky hamper with such exciting goodies to explore! Yum 😋
February 10, 2022
Reply from dietly
Hi! Thank you for your review, we are so happy to hear that you enjoyed the experience. Looking forward to being of service to you again!
Good Food Find
HI There Guys
Good quality. Gorgeous to eat. Just makes us want to keep using you
February 7, 2022
Reply from dietly
Hi Judi! Thank you for your review, we appreciate it. Have a great week ahead.
Enjoyed Gorilla Granola immensely
Enjoyed Gorilla Granola immensely. Only wish it were cheaper, then I could buy it more often.... Saves me from burning my own granola!
February 4, 2022
Reply from dietly
Hi! Thank you for your review, we are so happy to hear that you enjoyed the experience. Looking forward to being of service to you again!
Happy customer
Easy to order and quick delivery. Everything looks yummy esp the free dried figs you sent, nice surprise. Will definitely order from you again . Thanks
January 28, 2022
Reply from dietly
Hi Kath! Thank you for your valuable review. We are so happy to hear that you enjoyed your experience with us. Have an amazing day and hope to be of service again!
What a great website
Stumbled across this website & so glad I did. Huge range of products & impressed as easy to navigate website as headings such as Paleo etc. Had some lovely peanut butter & orange protein balls, lovely! Also bought a variety of low carb cereal, various brands. Great prices & quick delivery. Definitely be shopping here again. Thanks!
January 27, 2022
Reply from dietly
Hi Michelle! We hope you are well. Thank you so much for giving us a review, it means a lot to us. We aim to give you the best consistently. Have a wonderful day!
A great selection of good quality…
A great selection of good quality products. Will recommend to any health junkie 👍🏻
January 26, 2022
Unprompted review
Reply from dietly
Hello Narmina! Thank you for your review, we are happy to hear that you enjoyed your experience with us. Have a great day!
Reply from dietly
Hello Chloe, we hope you are well. Thank you for your kind feedback. Have an amazing day!
Lovely products & quick delivery!
January 21, 2022
Reply from dietly
Hi E Fox! Thank you for your review we appreciate it and are looking forward to being at your service again. Have a great weekend!
Reply from dietly
Hi Marta! Thank you for your review, we really appreciate it. We only do our best for you and are looking forward to serving you again! Have a wonderful day!
I bought the cauliflower crisps
I bought the cauliflower crisps, blueberry crisp energy bar and the oat and banana bar all excellent very tasty would buy again
January 20, 2022
Reply from dietly
Hi Howard! Thank you for your review. We are so happy to hear that you enjoyed the experience. Looking forward to being of service to you again! Have a great day!
Efficient and competitive prices
Used the site when Ocado didn’t have keto things in stock. Not only was it cheaper, the minimum order for free delivery was less and it arrived less than 48hrs later.
January 19, 2022
Reply from dietly
Hi Beth! Thank you for your review. We are so happy to hear that you enjoyed the experience. Looking forward to being of service to you again! Have a great day!
Reply from dietly
Hi Bea! Thank you so much for your review. We are happy to hear that you enjoyed your experience with us!
Reply from dietly
Hi Patricia! Thank you for your review, we are so happy to hear that you enjoyed your experience with us. We hope to be of service to you again. Have an amazing day to you!
Communication and prices are spot on
Had an item missing from my order, mistakes happen! It was resent and refunded as a kind gesture.
Replies were within 24 hours and the replacement item was the same day.
Well packaged and great prices.
I'll be back soon.
I should clarify the missing item was posted the same day and got here quickly.
January 13, 2022
Reply from dietly
Hi Jazmin! Thank you so much for your review. We apologise for the inconvenience. We’ve dispatched the missing item to you.
Brilliant 👏
Great products very reasonable prices quick delivery very happy will certainly use again 😀
January 13, 2022
Reply from dietly
Hi Ben! Thank you for your valuable review. We are so happy to hear that you enjoyed your experience with us. Have an amazing weekend and hope to be of service again!
Never received item
January 12, 2022
Reply from dietly
Hi Merid! We apologise for the inconvenience. We contacted Royal Mail regarding to missing order and dispatched another Snack Box for you. Sorry again for the inconvenience.
Fab products as always
January 11, 2022
Reply from dietly
Hi Christine! Thank you so much for your review!
V easy to use
V easy to use, great speedy delivery and the contents were high quality and delicious.
January 11, 2022
Reply from dietly
Hi Danielle! Thank you so much for your review, we really appreciate the support. We hope to be of service again and we wish you an amazing day!
Brilliant products
Brilliant products. Good variety
Only problem not being able to track the product. Had no idea when it was going to be delivered.
January 10, 2022
Reply from dietly
Hi Liz,
Thanks for your valuable feedbacks. We are glad to hear you liked our product range! We work with Royal Mail for Tracked 24 or 48, which provides tracking number with every order. Sorry for this complication. We'd like to send free delivery coupon and guidelines to track your next order! Thanks again for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.