DigiCert, Inc. Reviews 

Poor customer service, repeatedly attempted to renew without consent. We wanted to cancel and they kept trying to renew despite us never consenting to this and them sending repeated emails saying we had to login to renew. Then their customer support (supposedly live chat) is completely non responsive with no way of even tracking whether there is a queue, expected wait time etc. Waited >10 minutes without any sort of response. This is a company that does not care about their customers

I reached Digicert for validating the oraganization, Edjane Pinheiro has reached out me, and did the validation very quickly, even if i have some changes, he helped me to get it done,

thanks

The support agent I got (Kaythlynne Dennis) was able to resolve my questions very quickly, which I appreciate very much!

DigiCert's customer service has been exceptional. When I needed to procure and verify a certificate within a single day, the support team members I connected with were incredibly helpful and polite. Alester in particular, whom I had the pleasure of speaking with three times, went above and beyond to ensure that my issue was resolved in a timely manner and our business objectives were met. I would highly recommend DigiCert to anyone based on this outstanding customer experience.

Chat with Maria was perfect, good support =)

I recently needed assistance with a DigiCert certificate issue and had the pleasure of working with Mario on the support team.

As a Network Systems Administrator for a K-12 school district, I work with technical support from many vendors, so I have a good basis for comparison. Mario provided one of the best support experiences I've had in a long time.

He was knowledgeable, patient, and professional throughout the entire session. More importantly, he didn't just tell me what to do—he explained what we were seeing and why each step mattered. By the end of the session, not only was my issue resolved, but I also had a much better understanding of the underlying technology.

It's refreshing to work with someone who is genuinely invested in helping customers succeed. Mario is an outstanding representative of DigiCert, and his expertise and positive attitude made what could have been a frustrating issue into an excellent support experience.

Thank you, Mario, for the exceptional service. Five stars without hesitation!

Kudos to Bernice. Great job and quick assistance

I received an email requesting to verify my personal identity and a link with a validation code was included that didn't work. I contacted support via chat and the agent Bernice investigated and found the root cause and solution.

For renewing certificate, the supplier delayed the process of renewal. Did email verification, but the supplier had to wait for telephone call even if it wasn't required at that them. I contacted DigiCert support and the agent,Mr, Bernice checked and found it was already issued with an email verification. Notified the same with supplier and they found it issued already. If I hadn't contacted the validation support team, I would have to wait for another three more days for call and our applications would have been affected.
Appreciated the support and info from Mr. Bernice 5 Stars.

Palesa was quick to resolve my issue and release the certificate. thank you

I have overall great experience with DigiCert - our company has around 200 SSL certificates.
Recently there was a small issue with the verification of the last one but thanks to DigiCert representative Maria Sabio it was solved quickly.
Dear Maria, thank you again :-)

After i talk wth agent to help and support verify SSL for renew step today on order 1553189756, my agent has very nice to help and support me. thank so much for the Chat channel. but, i recommend chat to provide 24 hrs x 7 days. Good , thank for hear and trust me.

Thank you Edjane for your support and immediate help ;-)

I have had an very excellent assistance with support agent Edjane. Tries every possibilities to provide a solution. Excellent!!

Congratulations to the excellent support provided by Rene and Vita on the certificate validation actions.

The representative was very kind and helped me to resolve my request.

Amazing customer support , super fast cert validation.
Support member Wagiedah was exceptional and delivered fast and efficient resolution. Highly recommended.

I've reached out to their validation support for certificate rotation several times and I've always had great support.