Digiplanet Reviews 67

order a laptot in november/25, after the expected date was surpassed I reached out and was informed there was a delay of X weeks. After that time they no longer replyed to me , couldn't reach no one on the phone nor did they refunded my value

My computer was sent to Digiplanet Portugal three times for repair. They did not manage to find the error. After the last repair they never sent it back. Fortunately the PC was bought through another company with guarantee and they refunded my purchase.

Scam website, laptop was supposed to take 1 week to arrive, nearly one month later still no delivery estimate. Asked for a refund and was told that it will take up to 3 weeks, but there are several complaints online of people not getting their money back after months.

I have order a laptop on the website 2 months ago. On the site the delivery times was 72H. After 2 weeks I called and they asked me to wait another week. After 3 weeks and a few emails they cancel the order saying I will get a refund since they don't have the product. Even though they cancel the order 5 weeks ago they still hasn't refund the money and they stopped answering the emails and the calls. So I paid 800 euros and got nothing in return. I recommend to stay away from this fraud company

Bought 2 laptops online on november 10. Never received anything. Got an answer after writing 3 emails asking about my order to learn that there were logistical problems with my order. 2 weeks later my order still wasn’t available for sending to me. Cancelled the order and I’m currently still waiting to receive my money back. Payment would take a few days but it’s been 10 days and still nothing. I will start up a chargeback procedure after the weekend through my credit card company. Very bad experience overall and poor service from Digiplanet. Be careful dealing with this business!

Very satisfied with the service and product.

I just send my pc in for a broken space bar but it was cleaned and made sure that all was working well. Eventually old keyboard that was a eyesore was replaced. Thank you

I ordered a dell laptop and they contacted me that the laptop has some technical issue then offered me Lenovo of same feature. The laptop was delivered at they agreed date and I'm a happy customer.

Excelente compra. Vale a pena.

I ordered a tech laptop accessory and will buy again. Very good experience!

Do not buy from digiplanet directly nor via Refurbed. Unresponsive CS, an absolute disaster.

The estimated delivery from refurb.ie was hopelessly optimistic. It came and went without shipping. Currently trying to cancel. Hope for more success than the other reviewers. Really disappointing service with inaccurate and poor quality communication.

I bought a notebook from this supplier via refurbed.it, declared in excellent condition, but in reality full of scratches and many signs of wear, so in reality in sufficient and far from excellent condition. I have started the refund request and wait to see what I will get and how much time I will have to waste in the return and refund procedures. For me it was a very bad experience. No more purchases on Refurbed.it or DigiPlanet.

Ho acquistato un notebook da questo fornitore via refurbed.it, dichiarato in condizioni ottime, ma in realtà pieno di graffi e di molti segni di usura, quindi in realtà in condizioni sufficienti e tutt'altro che ottime. Ho avviato la richiesta di rimborso ed aspetto di vedere cosa otterrò e quanto tempo dovrò perdere nelle procedure di restituzione e rimborso. Per me è stata una pessima esperienza. mai più acquisti su refurbed.it o digiplanet.

Purchased a laptop from Digiplanet via Refurbed.ie, and pretty much nothing went right.
After ordering I got an estimated delivery date and confirmation when the order was "on its way". Like other reviewers, after ordering I received a DHL link for tracking but there was no actual tracking information on the other side of it.

The estimated delivery date came and went with no sign of the laptop. I contacted digiplanet via refurbed asking for a delivery update which wasn't responded to. I then requested to cancel the order, which also wasn't responded to. Another 24 hours after those requests were sent, the laptop was shipped and arrived within a few days.

Upon opening the delivery I then found that it wasn't what I ordered. The keyboard configuration was in another language and the laptop also had hardware problem.

I submitted a refund request, which also had delays in response from Digiplanet and issues with them providing incorrect DHL shipping labels. I eventually managed to return the laptop for a refund but overall even that process took about 2 weeks to get sorted.

All in all, I wasted about a month from the time I ordered, to the time I finally got a refund. Based on my experience I wouldn't recommend this company to anyone.

Purchased a laptop from this company via refurbed. I raised a number of queries after delays in shipping the device. Similar to another review - they said there was issues with the battery and issued a €15 refund. After receiving a number of messages that it was on the way, they informed they were cancelling it after two weeks. Really disappointed in refurbed (who did nothing to help) and digiplanet service.

I ordered a HP EliteBook 840 G5 laptop through refurbed.ie. Through which, Digiplanet were the supplier of my order. I live in Irleand. Digiplanet are in Portugal.

I have to acknowledge, with respect, the response I received from the person in charge of my order. When I recieved a tracking number the next day, I put it into the dhl website and ... nothing, nada... zip. so I gave it a couple of days, but still no info on dhl.

So, I decided to query Digiplanet, through the links provided by refurbed.ie

A staff member at Digiplanet had explained to me, as they were getting my laptop ready for shipment, they discovered that the battery was faulty and needed replacement, hence the delay in getting it ready for shipment.

I was promptly offered a partial refund for the inconvenience. Which I appreciate and awaited to see if the tracking number would show any info.

A couple of days later, the tracking number is working and showing me that it's on it's way. Happy days!

I am here, typing on this very laptop. Very happy with this purchase, and the battery is lasting about a couple of hours between charges.

Dave.