Digital Direct 

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Company details

  1. Telecommunications Engineer

Written by the company

Digital Direct is a family run aerial and satellite company based in Pimlico SW1. We pride ourselves in our honest, tidy and reasonably priced installations. We cover all of London and M25 surrounding areas.


Contact info

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Rated 5 out of 5 stars

OUTSTANDING- Used the team at Digital Direct again…

Used the team at Digital Direct again this week for issues with my Moms Ariel and erecting my sons TV on his wall in time for his birthday with all the cables hidden. He was chuffed to bits as was a surprise present. As always really helpful and explained everything they would be doing, even took their shoes off. Highly recommend these guys and they charge sensibly for The work they do, worth every penny.

February 23, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Awful. On recommendation of sky a DD guy came to check my elderly parents’ satellite dish, ascertained it was working, then told them they needed to pay him to put up an aerial instead. £60 plus vat ‘callout charge’ to try to sell an aerial installation (£240). Luckily my father (aged 94) said ‘but why do we need an aerial if the dish is working?’ Long story short: we figured out that my parents just needed to replace their freesat box. That will cost £70.

Addendum: in response to your response - it would have made no sense to put up an aerial just because their tiny cheap old telly happens to have built-in freeview. Plus I had to really push at the engineer to get him to reveal that it would be possible to replace the sky box with a freesat box. Even then he said it would cost three or four times what it did. If I hadn’t been there I expect my poor old dad would have caved and paid him to put up an unnecessary aerial. Not impressed.

February 17, 2023
Unprompted review
Digital Direct logo

Reply from Digital Direct

Hi Victoria, Sorry you feel this way. Our engineer attended this job and found the fault to be a Sky box problem that your farther was using for freeview (not subscribed to Sky). Our engineer suggested they have an aerial put up as his current tv has built in freeview so there is no need to have a box. A Sky dish is used to receive Sky signal and a aerial is used to receive aerial signal for freeview. He gave his honest opinion from his 15 year experience in the industry and he gave various options and then it was over to you to decide what route you would take to resolve your signal issues that you was experiencing. We pride ourselves in helping customers with any issues they have. We do hope that your issue is resolved and your father is back enjoying his tv programmes.

Thanks Digital Direct team

Rated 5 out of 5 stars

For A++ services 5 stars digital direct reviews

The only anxiety was that caused by other reviewers! The whole transaction went smoothly - just a slight pause between placing the order and receiving the e-mail giving the delivery details. I have to give 5 stars digital direct reviews.

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service all round - don't go anywhere else!

I called Nathan at short notice and he was there the next day for a site survey and a few days later for a relatively complex install. The team were very efficient and went the extra mile to locate the dish in a good spot (unlike Sky who will put it wherever it's easiest for them!). Cable runs were tidy, any mess (not that there was much) was cleaned up and building entry holes made good with mastic etc. Overall, a thoroughly excellent service at a very reasonable price.

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great job guys

I needed an aerial installed in a pub for the Euros very last minute, they accommodated the time pressure and did a great job in a very professional manner. Excellent service from Nathan on the day! Cheers guys.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. I told the guys that i didn't want any visible wires and they did an excellent job hiding all the wires and even matched the aerial wire colour to the white render and black pipes. I Would definitely recommend the team.

June 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great work

Great work. Very thorough - fixed everything and more. Very easy to work with. Would definitely recommend.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Digital Direct at the Rescue!

Very impressed. They came at a moment's notice and then did a great job in re-installing the TV aerial and re-doing all the wiring. Very efficient, very neat and very professional. Nice guys too. I would recommend unreservedly.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Tv aerial installation to 3 TVs

Found the team at digital direct to be very professional and nothing was to much for them when they attended.
Nathan and Gary kept me informed throughout the works.
And also worked to a very high standard would definitely recommend them for any aerial or satellite issues.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Replace tv aerial distrubutor killed by lightening

Very professional and efficient work although possibly a bit expensive. They had trouble with their previous job but kept in contact so that I was aware of the delayed arrival time. Very friendly and professional team. Worked very tidily and insisted on checking that all outlet sockets were working properly before they left.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Sky Q dish to my lounge

Digital Direct installed a new sky dish on my property ready for me to get skyQ and from the first point of contact they was great! My job was completed in a good time frame, very good price and both Nathan and Martin had masks on at all times! Wouldn’t hesitate to recommend to family and friends. Thank you!

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service & price

Had no aerial signal in my new house and needed 3 TVs wall mounted. Digital Direct quoted an excellent price & Nathan & Martin were punctual. They installed a new aerial to 3 points, all cables neatly hidden. All work was carried out and I was kept informed all throughout the process. Everything was left clean & tidy. Would recommend them without hesitation.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service.. Highly Recommended..

Excellent Customer Service... Very knowledgeable and friendly staff that will provide you with the latest technology information involving setup/installation and configurations of all satellite tv and aerial based products. They also provide other services regarding AV, network/data and entertainment systems. They cater for all your needs and provide excellent quotes based on other industry named providers that are more expensive.

March 20, 2019
Unprompted review

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