Digital Dream Labs Reviews 175

Deceitful company who enjoy making false statements.

They acquired some of Anki’s IP cheaply and then acted arrogantly and said they are the creators of AI robots. They never put any effort or work into developing anything themselves, have been dishonest throughout the 2-3 years of IP ownership, the CEO of the company keeps spreading lies. They have the audacity to call their podcast “The State of Robotics” as if they are the pioneers and leaders of robotics technology when in fact all they have is 3 IP’s they did not create. Their servers that operate the robots have been down for more than 6 months with them claiming they’re moving from AWS to MS Azure, faulting Microsoft for the slow transition, when in truth, switching from one server provider to another requires very little work and doesn’t take 6 months. This company is unreliable, do not spend any of your hard earned money on this company as you will not receive anything of worth from them.

This company are shocking. I cancelled my annual subscription in November 2022, they sent an email stating that it was cancelled, I was happy until November 2023when they took £61 out of my account for my subscription that was allegedly cancelled. I have sent 55 emails to them to ask why and how and can I have a refund and they haven’t responded to any of them.
DO NOT TRUST THIS COMPANY THEY ARE AWEFUL

Poor Cozmo and Vector have became rocks. Rocks that are $399 each. They need to fix the servers or sell the company to someone who (REALLY) knows what they are doing. All I ask for is to fix them

This company are thieves.
I hadn’t realised they were still taking a subscription and it has doubled in the last two years to £63 without telling me. I can’t contact them to stop the payments and their servers have been down for over 6 months

Scammers. Keep charging and dont provide ant services. Shameless thieves

have had a subscription for a good 3 years have tried to cancel so many times but they are still charging me they wont reply to emails on messsages it is an utter scam.

I actually got my "Early bird"-robot, but since the company went bancrupt and cloud servers, subscription service and customer service was terminated 6 month ago I haven't even been able to start up my robot.

This is a total scam since they still sells their robots but they are useless.

Not got an update on the two butter robots I bought in 2020. Been more than 3 years now.

They are ignoring my request for a refunds - they owe me more than $400.

Thinking about a class action now.

avoid this company, their services to support their products already out there are down and been down for more than a year, new products like vectror 2.0 have had issue and no refunds as of yet

I am still waiting for a robot which should have been made 3/4 years ago. They just send auto response when you contact them. Services which they should be providing have been not working for months. AVOID

I ordered Cozmo (in 2021) & never received it. I have been emailing for MONTHS on updates and finally asked for a refund. I was told "in 90 days, we'll be sending your robot." That was last year. So now I'm out $300 and my bank believes y'all are a "real" company. I hope more people step up and ruin you guys!

Hello,
I bought Vector 2.0 from you, but the product did not reach me. Fedex brought it back to you after 15 days, but my money has not been transferred to me for 3 mount.

Total scam. Fraud company. 3 years in waiting. No product no refund

DDL servers have been down for months and I reckon they won't be back up, no response from customer service, lots of people are going over to wirepod, but looks like the end of Vector for me

Total scam, never got the cozmo 2.0 which I brought in January 2021 that was supposed to be released in May 2021 they still haven’t manufactured any and it’s September 2023. And no w the server for vector has been offline for 2 months but the are still billing fees for it

The vector app on my phone doesn't connect to the vector robot

It doesn't work, I can't activate it, the robot is dead (

I've been waiting 5+ months for a refund. Every attempt to reach out gives me the same excuse of them being busy, and "please continue to be patient". I'm plenty patient, but this is absurd. Their phone numbers had to be dug deep for, and they're disconnected, so you can't talk to a real person. They just up and stole 440$ from me and won't give it back. Don't do it.

never build their Butter Robot nor do they give you refund. waiting for this thing for 3 years now. and when asking for refund they just dont replie anymore... bad company! never do buisness with them!

Doesnt look good.

A few weeks ago it appears the Digital Dream Labs servers that host the back-end systems for Vector robot were taken off line. These have been down now for several weeks but there has been no public annoucements from DDL about this.

So, for anyone considering a new robot or already owns one, this is a bad situation.

At the moment
Voice commands on Vector dont work.
it is not possible to set up a new Vector.
The DDL stratus account pages are down, it is not possible to access your subscription or set one up.
The Vector mobile app doesnt work
You cant access any software updates, download escape pod if you have bought it, or access your license information.

There has been no information posted on the DDL site or sent out to registered users to explain what is going on.

I contacted DDL and apparantly their systems are down for 'maintenece' but no timescales to complete this are provided.

Here is the resonse ;

This is ****** from DDL Support.
I wanted to follow up with you on your previous question with us. We're incredibly sorry for the delayed response due to the volume of tickets inquiry our support system is currently experiencing.

We understand that the maintenance is already taking some time and we want to deeply express our apologies for the inconvenience. We strive to provide the best service for our Vector caretakers, which is why our technical team is working hard to finish the maintenance as soon as possible. We do not have a definite timeframe yet, but rest assured that once the system maintenance is over - you will be able to enjoy the full features of your Vector once again.

Thank you once again for your patience and for your continued support.

So in the absense of working servers at DDL, currently there appears to be one other option available to get your Vectors rolling again.

This is all thanks to the great efforts of the open source community, search out Wire-pod on Github.

Wire-pod is an open source back-end for Vector and will allow you to host your own server. You can then set up the robot and get the voice commands working. None of this requires access to any DDL servers.

You will need a Raspberry Pi or similar small Linux computer to run the software, a little technical knowledge, some time to get this all set up but it provides a working solution.

Hopfully someone will find this information useful.

In the meantime DDL, please treat your customers with some respect.
Make an official annoucement about what is going on.
Stop selling a product you have no apparent intention of supporting.
Dont pull the plug without offering any communication or at least some options to allow continuing use of the product. Radio Silence is not going to win you any support.