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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and prompt responses. Many people appreciate the efficient and kind assistance provided, often noting quick resolution of issues and a smooth overall experience. Consumers frequently mention that the service is excellent, with numerous individuals expressing satisfaction with the speed and effectiveness of the support received. However, some customers also noted initial issues with product keys not working or receiving a different product than advertised. These instances were typically resolved quickly by customer service, who provided new keys or compatible versions.

What people talk about most

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the products, such as Windows... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the dedicated support... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being very... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased Windows 11 Pro + Office 2024 bundle. Installation was simple, and key worked on 1st try for Windows. Office did give me some issues, after uninstalling and reinstalling with a new Key from D... See more

Rated 5 out of 5 stars

I'm very impressed by the DigitalKeys Post-Sale supports. James patiently guided me to resolve my activation issues and his step-by-step instructions was clearly and easily followed. Thanks a lot Jame... See more

Rated 5 out of 5 stars

Product purchased was delivered as promised and promptly - Keys for Windows 11 Pro and MS Office 2024 Pro. Instructions to install and activate were clearly given. Ran in to difficulty to activate Off... See more

Rated 5 out of 5 stars

I purchased 6 separate downloads of Microsoft Office Professional 2024 and Windows 11 Pro for my six family laptops over about two weeks. Installation of 4 of them went off without any issues. Apparen... See more


Company details

  1. Computer Software Store

Written by the company

Keys for Soft


Contact info

4.8

Excellent

TrustScore 5 out of 5

695 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Awesome Customer Service

I purchased Microsoft Office Professional Suite 2024 because it was offered on sale at an incredible discounted price. I did have some trouble activating the program. Still, I emailed the company a little after midnight, and they responded within 10 minutes with the information I needed to complete the activation process. I could not be happier with my purchase or the company's customer service. I rate this company a perfect 10 out of 10.

August 5, 2025
Rated 5 out of 5 stars

Installation issue…

When I ran into an issue in installation, which is common, they stepped up immediately to help me complete. They were great and I appreciate it. I highly recommend them.

July 28, 2025
Rated 5 out of 5 stars

If I could give more than 5 stars I…

If I could give more than 5 stars I would. The level of customer service and immediate response times are so incredible! It was such an easy and convenient process. Even when I got stuck and needed additional help, I got an email response back within the minute. Highly, HIGHLY RECOMMENDED!!

July 23, 2025
Rated 5 out of 5 stars

I purchased MS Office for an older…

I purchased MS Office for an older MacBook and realized it was too old for the download. I contacted the help desk via email. Not only did they respond within 30 minutes, they provided me with a version compatible with my older MacBook complete with a new key and step by step instructions with links...awesome customer service!

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a bullshit scam

This is a bullshit scam. Everytime I try to open up a file I am prompted to "buy Office 365" and even when it is declined per instructions from this vendor, there is no way to edit ANY files. So yeah, cute "view" function which serves little purpose.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best service and support! Amazing product!

Best service, kindest people, most amazing product! It's 1000x more affordable and is the same product...the full office package!!! I had some trouble with the install and they walked me through it with kindness and patience and then I got it all up and running in less than 15 minutes! Responded to all of my annoying emails and were just wonderful!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Purchase – Office 2024 for Mac

I was hesitant at first because of the low price — seemed almost too good to be true. I compared options for a while and finally decided to try it. I’m glad I did!

Right after payment, I received the license key and download link instantly, both by email and on the checkout page. The installation guide was clear and easy to follow. The whole process took less than 15 minutes.

Office activated successfully, no issues at all. It’s the full version — Word, Excel, PowerPoint — and a lifetime license, not a subscription.

Everything went smoothly. Definitely recommend! My best purchase in 2025!

June 2, 2025
Rated 5 out of 5 stars

After downloading product

After downloading product, I contacted an online customer service rep who assisted and guided me on how to properly activate the license to the software I purchased. The rep was very courteous, friendly, and most importantly . . . patient!

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

purchased office 2024 for mac.

purchased office 2024 for mac.
very reliable. instant email came in with license details.
included a package to uninstall microsoft suite in full and later install was a breeze.
will definitely recommend

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Installed two copies of Microsoft…

Installed two copies of Microsoft Office 2024 on Macbooks. Microsoft never makes it easy, and I needed assistance. DigitalKeysBox was great, and with their prompt responses I was able to get both computers up and running. I can highly recommend them!

May 4, 2025
Unprompted review

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