I deal with solictors a lot in my job this is the worst firm no one ever gets back to you and took over 6 months for a remortgage. Avoid like the plague. Offices in lots of differnt time zones no ab... See more
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terrible …hounded constantly by email for not completing tasks … DOB. unable to just type this. given a calendar. todays date .. so need to scroll back 880 months to 1950 you kiddin me .. certified... See more
Using DigitalMove was the best decision we have made when moving homes. It helped me and my boyfriend to go through the whole moving process quickly and easily. The site is intuitive and practical... See more
Company replied
The system makes everything automated. However it also makes the process take forever. You don't ever get to communicate with a lawyer directly. It's all through emails and messages. Sometime you cant... See more
Company replied
Company details
Written by the company
DigitalMove is enhancing the home moving process for conveyancing solicitors, home movers, and mortgage brokers. Learn more today!
Contact info
The Old Grammar School, OX9 3AJ, Thame, United Kingdom
- 01844390888
- helpdesk@hellosmoove.com
- digitalmove.co.uk
2.0
Poor
44 reviews
Hasn’t replied to negative reviews
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Confusing unsolicited automated emails…
Confusing unsolicited automated emails on a sensitive topic. Avoid this organisation.
December 24, 2020
Unprompted review
Reply from DigitalMove
Hello James,
We thank you for your feedback and we apologize for the inconvenience with the emails.
Can you reply to our request for more information? We'd like to look into what happened.
Thanks,
Customer Experience Team
This system is absolutely awful
This system is absolutely awful, good luck finding your username period! Resetting your password, nope that does not work either.
This is an appalling system.
Clunky and PAINFUL to use!
October 26, 2020
Unprompted review
Reply from DigitalMove
Hi Gregory,
Thank you for sharing this feedback with us. We apologise for the issues you had with your username. This problem has been raised to our product team for further investigation.
Can you reply to our request for more information so we can get more details on your issue?
Thanks,
Customer Experience Team
Sadly NOT less stressfull than the…
Sadly NOT less stressfull than the traditional method! The platform is buggy and unintutive.
October 14, 2020
Unprompted review
Reply from DigitalMove
Hello Jesper,
We thank you for taking the time to leave a review of your DigitalMove experience. We're sorry to hear that you had a bad experience. We want our product to be as time-saving and intuitive as possible. We have requested more information from you so we can look to improve our solution.
Thanks,
Customer Experience Team
Definitely Not stress free
Despite DigitalMove advertising themselves as offering a better home moving experience for everyone and makes stress-free home moves a reality, this is not the experience I have found. What they don't tell you is that they only quote for personal searches which is an alternative to a local authority search. In my case, I've just discovered that this means instead of paying £90, I'm actually paying £120. Also, instead of a 5 working day return, it's actually going to be 20 working days. Absolutely shocked and very disappointed!
July 30, 2020
Unprompted review
Reply from DigitalMove
Hi Keith,
We’d would like to thank you for your feedback and to apologize that your experience of DigitalMove wasn’t as good as expected.
We aim to be as transparent as possible regarding what’s included in quotes. Can you provide us with more information on this topic?
Thanks,
Customer Experience Team
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