Dillenger Electric Bikes Reviews 

199
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Purchased a hub drive e bike kit. Worked for less than one mile. Had no luck with any return or warranty. WOULD NOT RECOMMEND!!!!!!!!!!!!!!!

Rated 1 out of 5 stars

needed a replacement controller for custom build ordered 12fet. recieved 9 fet. phones never answered after 5 calls, emails not responded to. tracking number had to be requested to be given wrong one... See more

Company replied

Rated 3 out of 5 stars

I bought a road conversion kit mid 2014'. yes, the warranty has expired, but with less than probably 50 recharges, since i installed the kit. I now have been advised i probably have a DUD battery. As... See more

Rated 5 out of 5 stars

After spending time researching the value, quality and good costumer feedbacks of E bikes available out there - we decided to place the order with Dillenger. The friendly staff ensured fast delive... See more

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2.5

Poor

TrustScore 2.5 out of 5

199 reviews

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2.5

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(199)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great kit for the price.

I bought the 500w kit. Once it was back in stock it arrived within a few days. Good quality kit and easy to install with very straightforward instructions. Customer service was very good with a representative answering my emails within a few hours. Highly recommend Dillenger if you want a good conversion at a really good price.

January 11, 2021
Rated 5 out of 5 stars

So good I bought two

Bought one for myself then one for my wife. Brilliant piece of kit and excellent service/suppprt from Dillenger. Using our bikes much more than before. The kits arrived quickly, the build was easy with enough information available online. Great support service. Plenty of power and plenty of fun.

December 15, 2020
Rated 5 out of 5 stars

A very good and helpful company

This is an excellent and very supportive company. There support team were quick to react to my questions and the extra parts that I needed were sourced and dispatched quickly. Any follow up question I had were answered with in 24hrs with a back up video.
I have no problem recommending them to anyone who is looking for an electric bike conversion.
Well done Dillinger.

December 10, 2020
Rated 5 out of 5 stars

Just finished installing my second…

Just finished installing my second Dillenger Samsung Street Kit. Purchased 1st one 4 or 5 years ago and it's still running strong. Easy to install, reasonably priced. Perfect for arthritic knees. Excellent for use on bike trails. I get about 34 miles out of a charge. Not good on hills, but if you prepare (change gears and pedal assist) for short grades its easy. This kit got my wife and me back riding regularly.

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service, great product. I've now fired 4 of the street legal kit. Everyone loves them.

July 24, 2020
Unprompted review
Rated 1 out of 5 stars

Product is probably OK but cancellation costs are TOO HIGH !

In fairness, please note that my one star rating has nothing to do with the quality of this company's product but is much more a reflection of my dissatisfaction at loosing nearly $200 of my $950 payment for a package that was PROMPTLY returned undelivered and unopened. I placed my order late one Fri, cancelled it early Sat one hour after pickup, with package being promptly returned, undelivered and unopened. For this privilege I paid nearly $50 plus $50 in courier costs plus an additional approx $100 admin cancellation costs. So BEWARE and read the fine print. Had I done this I would not have chosen to do business with a company who charged such high admin cancellation fees and also employ a courier who doubled their normal delivery fee for, by their own admission, keeping the package in the van and returning it during a standard run the following day.

June 27, 2020
Unprompted review
Dillenger Electric Bikes logo

Reply from Dillenger Electric Bikes

Hello John,

It's very disappointing to see that you left a 1 star review on the basis of incorrect information. You didn't order the kit on Friday afternoon and you didn't cancel it one hour after pickup. You placed your order on Friday morning, it was picked up Friday afternoon, and then you tried to cancel the order on Saturday when we're closed. The courier doesn't do pickups on Saturday either, as they only pick up on weekdays. All this information is confirmed by the tracking information.
When we opened back up on Monday the order was already on board the delivery truck for delivery that day. Because you tried to cancel an order after it had already been picked up and was on its way for delivery, it involved a lot of extra time and effort to get this parcel back, as well as you having to pay for the delivery back to us. The courier of course has to charge for the parcel to be sent to you and then sent back to us. If they didn't, they'd be the ones covering these costs which would be unreasonable. The package wasn't kept in the same van for a return the next day, it has to go through multiple trucks and a sorting center.
You also agreed to the amount of the refund before we arranged all this for you, which we have in writing.

I understand it's disappointing for you that there were costs involved in getting the parcel sent back to us, but this information is explained on our website:
https://dillengerelectricbikes.com.au/pages/returns

Kind regards,

Rated 5 out of 5 stars

Kit is excellent

Kit is excellent. Only downside is that the pedal sensor does not easily fit all bikes, I'd like to see an alternative option design that can be glued to the inside of a chainwheel.

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy newbie to electric bikes

I recently purchased a front wheel conversion for a 700c hybrid road bike. I've never owned an electric bike before and decided to convert my belt drive hybid with a street legal Dillenger kit. I was amazed how quickly it arrived (within 2 days) and how easy it was to install. Within 1.5hrs from unboxing the kit was fitted and working. I found a youtube video with a guide that proved very useful. I was initially concerned that it wouldn't be very powerful, however it proved better than I expected. I have a 1km 14% hill to climb near my house that usually finds me out - now I can cruise up the hill at 25km/hr without pedalling! Now the rest of my family want to convert their bikes.

June 5, 2020
Unprompted review
Rated 5 out of 5 stars

amazing kits

amazing kits, heaps of fun and transform bikes that weren't really being used. I now can get up into town on a solar powered bike, which is very very cool. Also phoned for technical advice, and was talked patiently through the issue, boom, sorted.Thanks.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased. With the kit
Plug and play installation made it a very easy
To fit.

April 27, 2020
Unprompted review
Rated 5 out of 5 stars

Conversion kit exceeds expectations

My husband just installed a Premium OffRoad Electric conversion kit on my mountain bike. It was a pain free install, and wow it doesn't disappoint. It is extremely zippy, easy to use and offers a very smooth ride. I will no longer be dragging the chain behind him up hills and we can enjoy more cycling together. It has renewed my enjoyment of cycling. Dillinger were excellent to deal with even having test bikes to try before you buy. Very happy so far 10/10.

April 20, 2020
Unprompted review
Rated 5 out of 5 stars

BBS02 kit

Bought a BBS02 kit to fit to my existing mountain bike. Good product that is well explained throughout the manuals. I had a few little issues but Dillinger support was there and always responsive throughout my build. Really happy with my end bike which I now use to commute as a replacement for a motorcycle. Would buy a kit from them again!

April 20, 2020
Unprompted review

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