Dineindulge Reviews 

3,135
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible talent, professionalism, and friendliness of the private chefs, who arrive punctually and create unforgettable dining occasions. Guests are particularly impressed by the delicious food, generous portions, and the wonderful presentation that rivals high-end restaurants. Furthermore, people love that the chefs handle all the tidying up, leaving the kitchen completely spotless by the end of the evening. However, some customers also noted occasional shortcomings, mentioning that certain bookings felt poorly handled, communications were lacking, or specific details during the overall meal service fell below expectations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional chefs who arrive... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the chefs and booking team as... See more

Quality

Users describe positive interactions with quality, noting that the food is fantastic, delicious, and... See more

User experience

Customers had positive experiences with user experience, highlighting clear communication through an... See more

Product

Clients share positive opinions on product, highlighting incredible menus, generous portions, and delicious,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and exceeded expectations. Shout out to chef Alberto who was great. Food was fantastic and the whole experience was like dining in a high end restaurant but providing your own drinks and sa... See more

Rated 5 out of 5 stars

Communication with the company was exceptional, staff were always extremely helpful right up to the day. The two chefs we had were brilliant and waited on us hand and foot, they made it an experience... See more

Rated 5 out of 5 stars

This was such an amazing experience! The food was wonderful. We chose this expecting it to be a 'good' experience, and it was priced great. We came away from it with everything exceeding every expecta... See more

Rated 5 out of 5 stars

Chef Andy and his assistant were brilliant - friendly & very professional. Food was amazing, Andy checked how everyone wanted their main course done, fantastic chocolate souffle. Added bonus was the... See more


Company details

  1. Caterer
  2. also in
  3. Catering Food and Drink Supplier
  4. Meal Delivery
  5. Mobile Caterer
  6. Restaurant

Written by the company

Dineindulge is the world’s 1st and only private chef experience and now includes our UK wide chef meal prep service, Meals. Our personal chef hire service & menus are available in over 10 countries and whether you are booking us in London, Paris, or Rome, you can experience restaurant quality cuisine, at a restaurant price in the comfort of your own home or holiday accommodation. The Dineindulge service includes your own private chef who will freshly prepare, cook, and serve your chosen Dineindulge menu by taking over your kitchen and equipment in the home, accommodation, or venue. The service is designed to be relaxed and personable with your chef introducing each dish to the table, as well as clearing and cleaning down the kitchen and even doing the washing up before they leave! Through Meals.co.uk, we now offer the UK’s first nationwide chef meal prep service, tailored to your exact needs and goals. Enjoy the luxury and convenience of having your own personal chef, but at a fraction of the cost, cooking all your meals for you with the planning, shopping, and washing up taken care of.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(3,135)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David was fantastic!!

David was fantastic. He was on time and cooked every meal to perfection. Not to mention such a lovely person, so polite, kind and friendly. He was a joy to have in our home while he cooked for us for my sisters Hen Do. Thank you so much David. You made our trip!!!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good Value

Easy to book. Loads of menu choice. Lots of communication during process. Good value.
Chef arrived on time, produced a lovely lunch tailored to our needs on the day.
Fifth time of booking, never disappointed.

May 7, 2026
Rated 5 out of 5 stars

2nd time I have used Dineindulge and…

2nd time I have used Dineindulge and have to say suitably impressed on both occasions. Both chefs were fantastic, you barely knew they were they, very professional but at the same time made you feel at ease. The food was spectacular and for this all to be had in the comfort of your own home or holiday home just made it so special. Extremely good value for money too. Can't wait for my next booking!!

May 3, 2026
Rated 1 out of 5 stars

Disappointing experience that overshadowed a special occasion

We booked a private chef experience to celebrate my mum’s 70th birthday, which was meant to be the focal point of a very special family weekend. Unfortunately, the company cancelled at very short notice, leaving us in a difficult position with no real alternatives offered.

While we understand that unforeseen circumstances can happen, there was no backup plan or meaningful effort to help resolve the situation. As a result, we were left scrambling to organise a last-minute restaurant booking, rearrange transport, and deal with the knock-on disruption — all of which significantly impacted what should have been a memorable occasion.

At the time, we were offered a “free” rebooking as a gesture of goodwill, which initially seemed reasonable. However, when attempting to use it, we were then asked to pay an additional balance for the menu, which completely undermined the original gesture.

Overall, the experience felt poorly handled from start to finish. The lack of contingency planning, combined with the later expectation of additional payment, was extremely disappointing — particularly given the importance of the event.

Sadly, we would not use this service again or recommend it to others.

December 6, 2025
Unprompted review
Dineindulge logo

Reply from Dineindulge

Hi Gemma,

Thank you for your feedback.

As communicated at the time, we were extremely sorry for the disruption caused by the chef being unable to attend your event the day before it was due to take place. We appreciate that this was a significant occasion for your family and understand the frustration and disappointment this caused.

You kindly gave us flexibility across both lunch and dinner over the weekend to try and resolve the issue, however unfortunately none of our alternative chefs were able to accommodate the event within the timeframe due to existing commitments.

Given the circumstances, we were determined to create an opportunity to make this right and therefore offered you a complimentary future service up to the full value of your original booking (£369.55). This was clearly confirmed in writing by our Client Lead at the time.

Whilst situations like this are extremely rare, we feel it is important to take accountability when they do occur. Offering a complimentary replacement service of this nature is not something commonly seen across the hospitality sector, however we feel it is extremely important to do so as it holds us to account, ensures our team do everything possible to resolve issues when they arise, and also demonstrates to clients that situations like this cannot be a regular occurrence, as no business could sustainably operate that way if they were.

There does, however, need to be a defined limit to that goodwill gesture, and at no stage was an unlimited future booking value offered or implied. The credit was specifically tied to the value of the original cancelled event.

More recently, you contacted us to arrange a new booking which totalled over £420, higher than the original event value. When this was raised, we then agreed to cover the additional balance as a further gesture of goodwill.

Whilst we fully accept responsibility for the original cancellation, we do ask that any public feedback accurately reflects the full context of the situation and the resolutions offered throughout.

We are genuinely sorry again for the disruption caused last year and disappointed that we have not had the opportunity to restore your confidence in the service.

Best regards,

Dineindulge

Rated 5 out of 5 stars

70 th Birthday

This is the 2nd time we have used Dineindulge and will use them again.Booking is easy and menu choice is extensive . The Chef contact was 1st class - alerted to approx arrival time - which was exact and the meal was suburb and enjoined by all 14 guests.He left the kitchen in very tidy condition.Really Brilliant.thanks to All.

May 4, 2026
Rated 5 out of 5 stars

Amazing chef experience

Dear DineIndulge Team,

I just wanted to send a quick note to say thank you for the fantastic experience you provided during our stay.

The food was absolutely delicious, and we really appreciated the care taken to accommodate everyone’s dietary needs so thoughtfully. Everything was delivered promptly and seamlessly, which made the whole experience feel effortless from our side.

A special mention as well for taking care of the clean-up afterwards—it truly made us feel like royalty and allowed us to fully relax and enjoy the moment.

Thank you again for such a wonderful service. We wouldn’t hesitate to recommend you to anyone planning a similar event.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

The customer service was excellent, and they were easy to contact, e mails were answered promptly. The chef was excellent and provided us with the best meal that we have had from a private chef. Overall this has been a really good experience, and I would thoroughly recommend dineindulge

May 1, 2026
Rated 5 out of 5 stars

Amazing experience

Amazing experience. Our Chef Andy was fabulous. Wonderful food. Super special way to celebrate my husband’s 60th birthday. Would definitely recommend.

April 26, 2026
Rated 5 out of 5 stars

We had a great dinner with our chef

We had a great dinner with our chef.

Food was excellent, he was lovely and overall great experience.

There are loads of options for different budgets, tastes and chosen experiences. Booking was easy and straight-foward.

As a small comment - there is a lot of communication coming from the business. Which can be great, but can also be overwhelming.

Overall - I recommend!

April 18, 2026

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