Dineindulge Reviews 

3,135
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible talent, professionalism, and friendliness of the private chefs, who arrive punctually and create unforgettable dining occasions. Guests are particularly impressed by the delicious food, generous portions, and the wonderful presentation that rivals high-end restaurants. Furthermore, people love that the chefs handle all the tidying up, leaving the kitchen completely spotless by the end of the evening. However, some customers also noted occasional shortcomings, mentioning that certain bookings felt poorly handled, communications were lacking, or specific details during the overall meal service fell below expectations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional chefs who arrive... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the chefs and booking team as... See more

Quality

Users describe positive interactions with quality, noting that the food is fantastic, delicious, and... See more

User experience

Customers had positive experiences with user experience, highlighting clear communication through an... See more

Product

Clients share positive opinions on product, highlighting incredible menus, generous portions, and delicious,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and exceeded expectations. Shout out to chef Alberto who was great. Food was fantastic and the whole experience was like dining in a high end restaurant but providing your own drinks and sa... See more

Rated 5 out of 5 stars

Communication with the company was exceptional, staff were always extremely helpful right up to the day. The two chefs we had were brilliant and waited on us hand and foot, they made it an experience... See more

Rated 5 out of 5 stars

This was such an amazing experience! The food was wonderful. We chose this expecting it to be a 'good' experience, and it was priced great. We came away from it with everything exceeding every expecta... See more

Rated 5 out of 5 stars

Chef Andy and his assistant were brilliant - friendly & very professional. Food was amazing, Andy checked how everyone wanted their main course done, fantastic chocolate souffle. Added bonus was the... See more


Company details

  1. Caterer
  2. also in
  3. Catering Food and Drink Supplier
  4. Meal Delivery
  5. Mobile Caterer
  6. Restaurant

Written by the company

Dineindulge is the world’s 1st and only private chef experience and now includes our UK wide chef meal prep service, Meals. Our personal chef hire service & menus are available in over 10 countries and whether you are booking us in London, Paris, or Rome, you can experience restaurant quality cuisine, at a restaurant price in the comfort of your own home or holiday accommodation. The Dineindulge service includes your own private chef who will freshly prepare, cook, and serve your chosen Dineindulge menu by taking over your kitchen and equipment in the home, accommodation, or venue. The service is designed to be relaxed and personable with your chef introducing each dish to the table, as well as clearing and cleaning down the kitchen and even doing the washing up before they leave! Through Meals.co.uk, we now offer the UK’s first nationwide chef meal prep service, tailored to your exact needs and goals. Enjoy the luxury and convenience of having your own personal chef, but at a fraction of the cost, cooking all your meals for you with the planning, shopping, and washing up taken care of.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(3,135)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing chef and wonderful customer…

Amazing chef and wonderful customer service from the dineindulge team, that advised and helped me choose the best menu choice for my birthday meal, in addition our chef Georgious was so talented and every dish he brought out was 10/10!! I would definitely use this company again.

October 13, 2025
Rated 5 out of 5 stars

Value, Quality and Excellent Presentation

What a fantastic evening

David, the French Chef, came to our Airbnb and cooked up a fabulous 3 course dinner for the 12 of us..
we didn’t need to lift a finger, other than lay the table

Beautifully presented, great value food, and we were able to provide all of our own drink. Far more cost effective than going to a restaurant, amd we didn’t even need to organise taxis!!

We will be using them again

October 4, 2025
Rated 5 out of 5 stars

Fantastic food

Fantastic food, really easy to book and we didn't have to lift a finger! Great chef on the night, would definitely do again

October 12, 2025
Rated 5 out of 5 stars

The experience with the chef was…excellent.

The experience with the chef was excellent. The food was well prepared and well presented. There were 6 adults and 3 children. The chef was personable and kept us amused.

The only down point was that Dineindulge gave the chef the incorrect chalet number. Ensure that chef has your number.

October 12, 2025
Rated 5 out of 5 stars

Great experience

Easy to book, prompt responses and reminders, portal easy to navigate once I got used to it. Chef was great, food excellent. Would recommend.

October 6, 2025
Rated 5 out of 5 stars

A lovely family meal for son’s wedding

We used Dineindulge for a family wedding meal for 12. All the courses in our menu were excellent and very well presented and served. Our chefs were charming and super efficient, helping to make our event both relaxed and special

September 30, 2025
Rated 5 out of 5 stars

Top quality service

Friendly and efficient chef - Peter. Wonderful food. An excellent evening. Booking and ongoing communication with DineIndulge went very smoothly.

September 10, 2025
Rated 5 out of 5 stars

5 star experiences

I’ve been using Dineindulge for the last 3 years and can honestly say every experience has been fantastic. The chefs are professional, the food is always delicious, and the whole process takes the stress out of entertaining.

More recently I’ve also started using their sister company, Meals, for my weekly meals – and I’m loving it, It’s been a game changer for me, saving loads of time while still feeling like I’m eating something really special.

I recommend Dineindulge (and now Meals too) to all of my friends and family

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Execeding Expectations

Right from placing my order to fulfillment of the event Dine Indulge exceeded my expectations. Communication levels were high and accurate. Food exceptional and cooked to perfection by our Chef, Sarah. Thanks also to Becka who helped to ensure the smooth running of the evening. Everyone in my party had a great time!

September 4, 2025
Rated 5 out of 5 stars

Fantastic chef fantastic meal

Justin was fantastic he was professional polite and discreet
He worked in an unfamiliar environment without any complaints and served a wonderful meal he then left the kitchen like no one has ever been in
The down side really is that information from me via the office didn’t seem to get to Justin meaning that he was forty minutes late arriving and the meal was later than we had planned

August 31, 2025
Rated 1 out of 5 stars

90 th party ruined

I had booked a mid pm meal for 15 people for a 90th birthday celebration. The chef was due at 3. At 3.15 he messaged to say sorry but he was lost and sent a ping of his location. He was 3 hours away from me.

I rang Dine and their only concern was would I go ahead or not. I had little choice but to say yes and then waited as the chef went completely incommunicado with me and the Dine team.

The chef arrived 3 hours late and the meal was rushed and was missing a few elements. The chef was miserable and explained he’d been on the road for 5 hours -2 in the wrong direction from his home and then 3 back to me.

Our meal was ruined. We had young kids who were all going to bed when the food arrived. The whole event was stressful. It was a disaster. A 90th Birthday we can never recreate

Dine’s response was feeble and made the whole thing worse. I was expecting apologies and to hear the next day first thing. I didn’t apart from a ‘how would you rate us?’ Auto message.

I posted a review which prompted them into a response. Dine insisted I take it down before they would discuss compensation. They finally offered compensation as a goodwill gesture apparently, despite being in breach of contract.

Dine seem to give some people a great service but if things go wrong they’re not geared up to resolve it and are defensive. I would obviously not use them again.

Response to reply. Dine you are defensive as I said. My ‘hostile remarks’ were a review here and on insta both completely truthful as this has been. I did take it down as you would not discuss compensation with me unless i did so. I did try to contact your ceo. I couldn’t believe your chef was 3 hours late and hoped you would be able to provide some kind of more timely alternative. You weren’t able to do this.

You think I was hostile? I was just trying to provide a party for my guests which you ruined and took no accountability for. Your junior team did message the next day and asked if I’d tipped the chef and if I had told him I was unhappy! I had expected an immediate apology from the senior team. I still haven’t got it. I was at no point rude I was just expecting a decent service which I didn’t receive. Good to finally hear from your CEO!

Worth noting you tried to have this review removed as defamatory which trust pilot have refused.

July 28, 2025
Unprompted review
Dineindulge logo

Reply from Dineindulge

Hi Mary,

Normally we would start with an apology, but given your troubling and sustained bad faith approach over the last 6 weeks, we will simply state the facts:

Monday 28th July

Your chef was scheduled to arrive at 3pm for a 4pm service. Unfortunately, the chef entered the wrong address and drove two hours in the wrong direction. The team apologised for this, it was an unacceptable but honest mistake by the chef.

You were informed of the error and offered either a full refund, plus a complimentary service on another date, or to proceed with the delayed service.

You chose to proceed, as you said you had no other option. The chef immediately began returning to you with an expected delay of 2–3 hours.

During this time, rather than spending time with your guests, you researched and attempted to contact our CEO by guessing his email address. Your message was redirected to the booking team as the user name you sent it to didn't exist.

You confirmed the chef’s arrival at 17:55.

Tuesday 29th July

At 07:38, before office hours, you emailed our team.

At 09:55, a client care member responded asking for additional information while escalating your case.

At 11:00, dissatisfied with not having an immediate resolution, you began posting negative reviews across platforms and attempting to contact company directors directly.

At 15:14, a resolution was provided. Since you had agreed to proceed with the delayed service, and in light of your hostile conduct, we confirmed that the matter fell within our terms and conditions. However, we stated that if you ceased the attacks and engaged in good faith, we would consider going beyond those terms.

Despite telling us you did not want further communication, you sent six more emails that evening.

Subsequent Events

The following day you quietly removed your negative remarks. One of our directors then reviewed the case and extended a 50% refund as a goodwill gesture.

A month later, you have returned with further unprovoked comments above.

In summary

A chef made a mistake, that impacted both you and him. But to his credit, he didn't give up, he completed his job. Since you wanted a reaction from our CEO, I have quoted his response directly to you below:

"Yes, the delay of three hours was very regrettable and avoidable, but your reaction was excessive, hostile, and wholly unreasonable. Such behaviour is not only unjustified but deeply troubling. It raises serious concerns about how you choose to engage with others and we will not tolerate it under any circumstances.

Rob Bailes
CEO & Founder
Dineindulge"

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