Dinnerlady Reviews 

30
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

After watching rave reviews on their lemon tart - lemon tart been my favourite thing ever to eat and vape I thought I’d try it, I don’t think it’s anything special, sadly. Pleasant enough but not very... See more

Rated 5 out of 5 stars

Lemon tart is their best seller and rightly so it tastes as good as it smells. Dinnerlady make the best e liquids and I will probably only be spending my money on their e liquids from now on as I boug... See more

Company replied

Rated 1 out of 5 stars

Ordered over £100 worth of juice to be delivered the next day (which by the way is next working day); come the next working day and I've not even had a dispatch number. Called to find out what is goin... See more

Company replied

Rated 1 out of 5 stars

Poor service. Again. Ordered 4 of the 3 pack disposable vape bundles on Friday morning. Paid £10 for Saturday delivery. No notification of shipment. Nothing arrived. Received an email from DPD saying... See more

Company replied


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2.5

Poor

TrustScore 2.5 out of 5

30 reviews

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2.5

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(30)

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Rated 1 out of 5 stars

A bit of a let down

After watching rave reviews on their lemon tart - lemon tart been my favourite thing ever to eat and vape I thought I’d try it, I don’t think it’s anything special, sadly. Pleasant enough but not very strong in my opinion, I’ve tried it on my geekvaoe Q, vaporesso, voopoo drag. Still I think it’s an absolute let down! Sadly won’t be repurchasing this brand!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

I've tried many vapes which all made me…

I've tried many vapes which all made me cough or were harsh on my lungs, its my 1st time & ive tried strawberry 🍓 ice, which is really smooth & delicious...even with 20mg nicotine...I will be trying the other flavours...highly recommended 👌

September 22, 2022
Unprompted review
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Reply from Dinnerlady

Hi Caroline,

Thank you very much for your feedback on the product. We hope you continue to enjoy using these products.

Rated 5 out of 5 stars

Good disposable vape 💨 💨💨

Absolutely the best disposable vape pen I’ve tried. Genuinely. Good flavour, reasonable price, slim and nice design to go out with, not like the chunky cigar sized disposable vapes you get. I can take a few and it’s still smaller sized than taking one massive vape out. Only slight issue is they don’t last long (as obviously they are smaller) and they seem more harsh on me BUT I like to have different flavours and alternate depending on what I feel like so I can take 4 of these vapes out in my bag as they are about the size of pen!! So when I want a different taste, I’m sorted 👍🏼👍🏼

June 12, 2022
Unprompted review
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Reply from Dinnerlady

Hello Rachel,

Thank you for the great feedback! We are really pleased to hear that you have found our disposable vapes so handy and enjoyed the flavours too. We really hope to serve you again soon and please check out our website as we have various flavours available you may enjoy to try.

Rated 1 out of 5 stars

Terrible

Terrible. Brought the vape today as I’ve never tried this brand , only got 5 puffs out of it and apparently it’s ran out 😡 waste of money

February 10, 2022
Unprompted review
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Reply from Dinnerlady

Hello Jade,

Thank you for your feedback, we are sorry to hear about this, please contact our customer service team via support@vapedinnerlady.com and they will be able to offer you support.

Rated 5 out of 5 stars

Great deals, wow flavours, great customer service

Apart from the fantastic dinner lady e liquid nic salts, e liquid and vape pens flavours for me of strawberry macaroon and lemon tart which were detrimental to helping me quit smoking when my e cig was becoming too weak in throat and lung hit for satisfactory results, the deals are fabulous offering multi packs and special offers and sale days. The delivery was a couple of days to arrive at my door but most of all the customer service was brilliant.

I had a faulty pen and politely sent an email to customer services both complaining about the disposable and thanking them for helping me quite smoking after 36yrs of being a heavy smoker at the end and had a very friendly reply the next day and dealt with it there and then which was nice

I'd say use the website, look out for special offers and incentives and be polite when emailing them with a problem and defo learn to use the correct devices and temperatures for the right liquids as the vape pens give you an idea on how flavours should taste, soft sweet and subtle strawberry macaroon and wow lemon tart cream vanilla pastry overpowering.

Vaping is a learning curve but they are helpful and lots of information on site too.

I've used dinner lady products for a while now and keep coming back for more.. Can see why lemon tart won many awards..

Cons - nothing with the website and products and conduct more a vape moan that we could do with links on each product for visuals so u can get the idea in hand on size and design, best settings for their products on different devices etc otherwise as a newbie I definitely had a lot of trolling to do so be good if sales sites had more links like this but honestly they've been great and helped salvage my health x

January 20, 2022
Unprompted review
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Reply from Dinnerlady

Hello Penelope,

Thank you for such positive feedback and we are really pleased to hear that you are a fan of our strawberry macaroon and lemon tart vapes. We do hope to serve you again soon and please check out our website there are a variety of flavours available to try. A massive well done on quitting smoking too! Well done!

Rated 1 out of 5 stars

PLEASE PLEASE DO NOT order from this…

PLEASE PLEASE DO NOT order from this company. They promise Royal Mail 24 and it NEVER happens. 1st time took 10 days. Thought I’d give them the benefit of the doubt and order again. You are given a tracking number which is impossible to track. I’m now on day 4 waiting for a 24 hour delivery. There are plenty of companies to use so do not use this one.

January 13, 2022
Unprompted review
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Reply from Dinnerlady

Hello Michael,

Thank you for your feedback and we are sorry to hear about this, we have passed on your feedback, if you do require any further assistance please contact customer services via support@vapedinnerlady.com

Rated 1 out of 5 stars

Bad delivery

Sad to say I’ve had the same experience as other bad reviews… ordered on 20/12 to be delivered next day, didn’t turn up. Called to question and was spoken to like I was a piece of dirt on a shoe, but I had success nevertheless the order was processed and turned up on 22/12 and I was promised a refund of the delivery fee which I haven’t yet had. Chalked it up to a one off, but ordered again on Monday for next working day delivery (order placed 27/12 which is a bank holiday, so I expected it would be dispatched today on the first working day) but I haven’t even had a dispatch confirmation yet. Think you’re best off going with third party sellers if you actually want it when you’re promised/pay for!

December 29, 2021
Unprompted review
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Reply from Dinnerlady

Hello Adam,

Thank you for your feedback, we hope that this issue was resolved, if you do need any further assistance please contact our customer service team via support@vapedinnerlady.com and they will be happy to assist you.

Rated 1 out of 5 stars

Slow delivery (if at all)

Ordered over £100 worth of juice to be delivered the next day (which by the way is next working day); come the next working day and I've not even had a dispatch number. Called to find out what is going on to be told the order team would contact me 'hopefully by tomorrow' with an update. There are a lot more companies who deliver a lot quicker.

December 20, 2021
Unprompted review
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Reply from Dinnerlady

Hello,

Thank you for your feedback, we are really sorry to hear about this and we have passed on your feedback. If you do require any further support please contact customer services via support@vapedinnerlady.com

Rated 1 out of 5 stars

product didnt arrive slow to arrange…

product didnt arrive slow to arrange replacement

December 1, 2021
Unprompted review
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Reply from Dinnerlady

Hello Henry, I am sorry to hear about the problems you have experienced with the delivery of your order and the replacement. Our customer services team will reach out to you directly.

Rated 1 out of 5 stars

Poor service

Poor service. Again. Ordered 4 of the 3 pack disposable vape bundles on Friday morning. Paid £10 for Saturday delivery. No notification of shipment. Nothing arrived. Received an email from DPD saying they had my parcel to be delivered on Tuesday?! Then another to say Dinner Lady had cancelled the order. I’m £50 down. No communication from the company and no vapes. Absolutely awful customer service. Do NOT USE!

November 28, 2021
Unprompted review
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Reply from Dinnerlady

Hello Madeleine,
I am very sorry to hear about this. I have passed this onto our customer service team to look into this further on your behalf and they will contact you directly to resolve this.

Rated 5 out of 5 stars

Ordered for the first time

Ordered for the first time. Delivery came quickly and the vapes taste amazing. All the vapes are packed properly and in mint condition.🙂 bubble gum is my favourite😍 reminds me of the million sweets x

August 7, 2021
Unprompted review
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Reply from Dinnerlady

Hello Hadiqa,

Thank you for your feedback, we are really pleased to hear that you have enjoyed our vapes especially the bubblegum ice! Please check out our other flavours available on our website. We hope we can serve you again soon!

Rated 5 out of 5 stars

Absolutely love the disposable…

Absolutely love the disposable bubblegum ice vapes! I tried one from the shell garage and not smoked since! Loads of flavour in all their disposables so ordered some liquids too.

August 5, 2021
Unprompted review
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Reply from Dinnerlady

Hello Becky,

Thank you for the great feedback, we are really pleased to hear that you have enjoyed our bubblegum ice vape pen and well done on stopping smoking! We really hope we can serve you again soon.

Rated 1 out of 5 stars

Poor service

Poor service
Ordered on Monday to be sure to get it for my holiday the following week, paid extra for 1st class postage .
Nothing had arrived and no pasting notification by Thursday .
I messaged them to be told there had been an error and they would dispatch it that day by express.
Now Friday no notification of posting and 3 messages sent to ask for an update all with no reply .
A very poor service indeed , will now have to go out and buy vape for next week , poor company and no customer support.
Would not recommend

July 30, 2021
Unprompted review
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Reply from Dinnerlady

Hello JT,

Thank you for the feedback, we are really sorry to hear about this, we have passed your feedback on to the appropriate departments.

Rated 5 out of 5 stars

Simply the best tasting vape juice you…

Simply the best tasting vape juice you can buy. Try the peach mint iced tea and the sun tan mango.

July 20, 2021
Unprompted review
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Reply from Dinnerlady

Hello Jack,

Thank you for the great feedback and we are really pleased to hear that you have enjoyed our flavours - please check out our website to see all the flavours currently on offer! we really hope to serve you again soon.

Rated 1 out of 5 stars

Vape bundle

Ordered a vape bundle - arrived without a battery, they argued that it doesn’t include a battery but this wasn’t clear from the advertising and plus it’s a bundle, you expect to be able to use it when it arrives. They agreed to send a battery, when it arrived they had actually sent a battery case! Emailed them again and the then battery finally arrived. For me to realise the vape juice they sold in the bundle, is not appropriate for the device they sold it with - I’ve made a complaint and several days later, still not received any contact regarding this.

March 10, 2021
Unprompted review
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Reply from Dinnerlady

Hello,

Thank you for your feedback, we do hope that you got this sorted, if you do need further assistance please contact our customer service team via support@vapedinnerlady.com and they will be happy to provide a suitable resolution. I hope this helps

Rated 1 out of 5 stars

Don’t trust them, no product delivered

Ordered oils on 17th of December. Was overcharged. They said they would refund and I’m still waiting (13th January). Also my liquids haven’t arrived. Doesn’t seem like a legit company. Been robbed!

January 13, 2021
Unprompted review
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Reply from Dinnerlady

Hello Carly,

Thank you for your feedback and we are sorry to hear about this. If you still have an issue that needs resolving please contact our customer service team support@vapedinnerlady.com and they will be able to assist you with a resolution. We hope this helps.

Rated 1 out of 5 stars

If you care about ethics and how your…

If you care about ethics and how your brand treats its staff, I hope you do some research into this company.
Really horrid, greedy management.

December 6, 2020
Unprompted review
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Reply from Dinnerlady

Hello Hans,

Thank you for your feedback, your comments have been passed on.

Rated 1 out of 5 stars

I placed an order spending £62.02…

I placed an order spending £62.02 cancelled order same day before order was sent out got ekail confirming this was told 3-5 days for refund.yeah I got a refund 5 days later for £28.99 NOT THE £62.02 THAT I PAID no explanation as to why had to chase up sending 3 emails and 2 calls for them to respond and say they will put it through to send the rest of MY money back.
UNACCEPTABLE UNACCEPTABLE UNACCEPTABLE

November 14, 2020
Unprompted review
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Reply from Dinnerlady

Hello Karen,

Thank you for your feedback, we are sorry to hear about this and have passed this on the the relevant department to look into further

Rated 5 out of 5 stars

The best customer service I have…

The best customer service I have experienced from an online service. If I could give 10 stars I would. Natalie is a credit to your company.

November 4, 2020
Unprompted review
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Reply from Dinnerlady

Hello Adam,

Thank you for the great feedback and we are really pleased to hear that you are impressed with the customer service you have received, we have passed on your thanks and hope to serve you again soon!

Rated 1 out of 5 stars

I bought raspberry salt lemon tart salt…

I bought raspberry salt lemon tart salt and blackcurrant ice salt the only one which was ok was blackcurrant ice lemon tart tastes of harsh pastry and raspberry barely has any taste at all save your money and dont buy from them bad liquids.

October 23, 2020
Unprompted review
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Reply from Dinnerlady

Hello David,

Thank you for your feedback and your feedback has been passed on.

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