Dinnerly AU Reviews 1,339

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of preparing meals and the clear, simple recipes provided, which helps take the stress out of cooking. Reviewers often find the flavors of the dishes to be great and enjoy the variety of choices available, including options for vegetarians. The convenience of having ingredients delivered to their door is also a significant positive for many. However, some people were dissatisfied with the quality and quantity of ingredients, noting that portion sizes have decreased over time and that produce is not always fresh. There are also frequent complaints about missing items, incorrect ingredients, or recipe cards, which can be frustrating. Delivery issues, such as late arrivals, damaged boxes, or items not being properly refrigerated, are also a concern for a segment of customers.

What people talk about most

Product

Clients share ambiguous opinions on product quality and consistency, with many reviewers appreciating the... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the freshness of produce,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting on-time and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

sizes of ingredient items are getting smaller and smaller over the years I have been using Dinnerly, to the extent that I often now have to top up with ingredients I have had to buy from the supermark... See more

Company replied

Rated 2 out of 5 stars

Greens were not as fresh as I expected and garlic was soft. For the cost of four meals for two, quality was not present. Flavours were great though.

Company replied

Rated 5 out of 5 stars

I loved the meals and the easy recipes. Taking the thinking out of cooking is a big win! Everthing arrived fresh

Rated 5 out of 5 stars

The easy of it all, from selection your meals to the arrive at your door. The recipes are quick and easy to follow. I also like that the calories are worked out for you.


Company details

  1. Food, Beverages & Tobacco

Written by the company

Dinnerly is Australia's affordable meal kit. With 50+ fam-friendly recipes to choose from every week that are ready in 30 minutes or less, we've got your whole crew covered.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Dinner time made easy

I love not having to think about 'what's for dinner'. Recipes are very easy to follow and change weekly so you never get bored. Also the I find it very affordable and meal sizes are very generous.

August 16, 2023
Unprompted review
Rated 4 out of 5 stars

You get what you pay for in terms of quality

The Dinnerly recipes are basically the generic version of Marley Spoon, so you really can’t expect as good a quality, however, having said that, the recipes are quite good, with a good variety and give you plenty of choice, although there could be more vegetables added to them.
Not having recipe cards on hand might be better for the environment waste wise, however, if you don’t have your phone available at the time of preparing the recipe, it does makes it hard.

August 12, 2023
Unprompted review
Rated 1 out of 5 stars

failure to deliver on their promise…

We got promised 5000 woolworths points per person we referred to dinnerly, we referred 3 people and still havent go the points. followed up many times

June 1, 2023
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Regan, thanks for your comment. We are sorry for the poor experience. Please feel free to provide your comments to our customer care team at hi@dinnerly.com.au, or through our live channels, either via chat (available in the bottom right corner of your screen at dinnerly.com.au), or via phone (02 9056 7570). All the best.

Rated 5 out of 5 stars

Love the ease of the app

Love the ease of the app. Ordering and following the recipe. Really enjoy the meals and flavours. Simple flavoursome meals that we look forward to. Some meals have smaller portions however for the price and convenience I am happy to add extra veg or wraps on occasion.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Very Pleased

Produce is very fresh. Great budget choices and so glad that they deliver to my regional area. The recipes can be a little complicated sometimes, but all in the name of flavour. Very pleased.

July 26, 2023
Unprompted review
Rated 4 out of 5 stars

Love the variety of meal options

Love the variety of meal options. Quick and tasty.
My only issue is the quality of some of the fresh vegetables eg: carrots, shallots, zucchini and cucumbers....these tend to go limp, lifeless and on the turn within 2 days. No particular dates, seems to be regular orders.

June 12, 2023
Unprompted review
Rated 4 out of 5 stars

Great food, easy prep BUT delivery needs work.

Love the varied meal choices, the easy prep, wonderful flavours and the optional choices with some meal choices BUT the delivery service (in my area at least) needs some work. Why is it so hard for a driver to follow simple instructions, clearly printed on EVERY ORDER? Some weeks - perfect - other times completely ignored! 🤷🏻‍♀️ Pity - it spoils an otherwise 5 🌟 experience!

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy

I find I’m cooking a bigger variety of food than I use to.
The recipes are quick and easy
They taste great as well
Highly recommend

July 10, 2023
Unprompted review
Rated 2 out of 5 stars

Chicken supplied went bad 4 days before…

Chicken supplied went bad 4 days before use by date

July 7, 2023
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Chris, thanks for your feedback. We're sorry to see that your chicken was spoiled before the use by date. So that we can look further into this, please feel free to reach our team via chat, phone on 02 9056 7570 or email at hi@dinnerly.com.au (mailto:hi@dinnerly.com.au) and they will be happy to assist you. 
All the best,
The Dinnerly Team

Rated 1 out of 5 stars

Incorrect ingredient - spoiled dish - no consideration

One ingredient was incorrectly provided and completely wrong - and spoiled the dish as it was then incomplete. I was given a $4 credit for the incorrectly provided ingredient with no consideration that our dinner was not enjoyable and not as paid for. I don't find thid acceptable. We should have been credited for the full dish.

July 4, 2023
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hello Roger, thank you so much for your contact. I'm so sorry to hear that our service did not live up to your expectations. We have great expectations for ourselves, thus it makes us quite sad to learn that in this case, those expectations were not reached. If you do not have done so, please reach out to us, via email at contact@dinnerly.com.au, over the phone or chat function on our website and our customer care team will be glad to assist you with this. All the best!

Rated 4 out of 5 stars

Great Menu Choices, Poor Quality Produce

I like the range of menu choices each week. Including the choices for "thrifty feeds" and "feed-a-crowd". These options make it easy to upside my box or make it slightly cheaper without altering my plan.
However, I am finding that the quality of the fresh produce isn't great. My box was delivered Friday, and by Sunday night my green veggies, celery and spring onion had already wilted. When I order 4 meals, I expect to get to that amount of nights and still have the same quality.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised how good Dinnerly is

We are quite fussy so wasn’t sure if this would be for us but we have enjoyed our first week. Portions are more than enough and the food is fresh and good quality. We have added a few extras here and there like a bit of ginger and chilli with the curry dishes. But nothing really was missing just our personal taste. There have been some really outstanding dishes and we’ve picked up some really great ideas and things we’ve never thought of doing. Will be getting more boxes.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Worth it!

Dinnerly has been an amazing food service to us. The food is always delicious. Portions are very generous. We’re always excited to receive our boxes every week.

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

Our last 2 deliveries were roughly handled…

Our last delivery was roughly handled by the delivery company - the yoghurt had exploded over everything and vegetables were damaged.

The previous delivery was just thrown on our front lawn, box damaged and wet and could have been stolen - that is why we asked for it to be put undercover near our front door.

June 19, 2023
Unprompted review
Dinnerly AU logo

Reply from Dinnerly AU

Hi Nicola, thanks for taking the time to rate our service and for your feedback. We're so sorry that your deliveries have been poorly handled, and your delivery instructions weren't followed. This is not the experience that we strive to provide, and rest assured that this will be investigated with our delivery partner. In order to ensure that the specific driver is flagged as well, and this is followed up in more detail, please reach out to our customer care team. They are always available via email at hi@dinnerly.com.au, chat, Facebook chat, or phone, during operating hours, at 02 9056 7570. We look forward to hearing from you! All the best.

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