Dior logo
Visit website

Dior Reviews 127

•
TrustScore 1.5 out of 5

1.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, unresponsive, and providing inconsistent information. People frequently encountered problems with their orders, including items not being received, incorrect products being sent, and issues with gift boxes or loyalty rewards missing. The delivery service was also a major point of contention, with numerous complaints about delayed deliveries, items being left in unsecured locations, and the use of unreliable couriers. Furthermore, consumers reported concerns regarding product quality, such as damaged or leaking items upon arrival, and issues with the longevity of products. Some people were dissatisfied with the quality of certain products, such as perfumes having a "plasticky" smell or hardware defects in handbags. Reviewers also mentioned that the quality of reward gifts had declined.

What people talk about most

Product

Clients share negative opinions on product. Many customers report issues with product quality, such as items... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing deep dissatisfaction and... See more

Order

Reviewers mention negative feedback about order. Many customers report significant issues, such as orders not... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Quality

Customers consistently note negative experiences with quality. Many express disappointment with product... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very bad customer service. I have a concealer leaking. Was supposed to get a replacement, but been waiting +3 weeks. No response any longer on email. Called 3 times, got promised to get emails, whic... See more

Rated 1 out of 5 stars

I placed a £705 order for pickup and never received it. Within 5 minutes of the “ready to collect” email, tracking already showed “collected” — yet my QR code was never scanned and I never got the... See more

Rated 1 out of 5 stars

Day 1 received package which clearly had damaged contents (visible staining from contents), messaged Dior. Day 2 received email reply requesting photos, photos sent - nil reply. Day 3 nil reply via e... See more

Contact info

1.7

Bad

TrustScore 1.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

3 months and still waiting for refund....

I've been waiting for my refund for over 3 months. They don't have any answers. When I call customer services they say don't call us we will call you and hang up the phone. Stay away from their website. I'll be telling everyone about my experience. Going to trading standards and the press next.

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Ljubi was lovely - 5 stars!

I had an issue with my order and phoned them up. Ljubi sorted this out for me straight away- they were very kind and attentive. Fantastic service and I would recommend using the direct dior site again!

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Perfection

Super fast delivery, beautifully presented with style. Received premium samples and the lipsticks I ordered were beyond belief. Perfect. Thank you

March 25, 2021
Unprompted review
Show reviews in all languages. (127 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look