Direct Air Conditioning Reviews 5

I contacted direct air conditioning on the 31st July via their website asking for a quote on a specific system. Within a few days I'd spoken to Keely and she arranged for someone to come and do a site survey, so far so good. Wayne arrived on the 25th August and went through everything and told me I'd get a quote in a few days. 2 weeks later no quote so I chased, but didn't get a response, so left it a while and then chased again, still nothing. That probably should have been the red flag, but I get everyone's busy so I gave them the benefit of the doubt and I carried on chasing at regular intervals.

Eventually on the 11th October, 6 weeks after his visit, I received the quote from Wayne, not only was the quote missing key basic information (such as how many rooms the system was for), but his email was poorly written and had numerous spelling mistakes making it nearly incoherent and certainly not giving me reassurance this was a company I wanted to deal with. The price on the quote was also outrageous and over £3k more compared with quotes from another suppliers for the same system.

I contacted Wayne and pointed out this fact, and asked if anything could be done on the price, and he advised he'd need to speak to his MD. A week later I'd not heard so I chased only to be told that no they could not improve on the price.

Clearly this company doesn't want the work and how I wish I'd gone with my gut instead of wasting my time chasing them for the quote.

If it wasn't for Keely they'd have received 1 star

Excellent service from initial contact through to commissioning the installed system. Installation team were great ambassadors for their company.

Fantastic service from Wayne and his team. Professional installation, tidy and polite employees. Would definitely recommend!

Due to restrictions of compressed air Dennis Eagle LTD as a business knew we had to something different as we needed more throughput in the blast shop.
We contacted Alan Dolby as he is our current provider, the rest was plain sailing, regular meetings on progress with the project and then on site on the 17th of December with some pre fabricated "5 stainless steel pipe work, Jon Harrison managed the project from the 17th to the day of commissioning on the 23rd of December.
This had to be micromanaged as it was a total revamp removing two compressors, two 2000ltr receivers, two dryers, all the pipework and the new electrics, they had from Friday to Sunday as we had to start production on the morning of the 23rd.
Jon and the rest of the team done the business, they never stopped and have to say what a well mannered bunch of lads.(Must have a good boss).
An excellent job all round and I would highly recommend this company.

John Johnson
Production Manager Paint
Dennis Eagle LTD
An excellent

We had a air con unit fitted last June for our large conservatory which was a year old but got so hot. The company fitted a very good unit which has been fantastic and was a great investment. The team that came to fit it were really nice guys who were very professional. Sadly that’s where the good customer service stopped. We had arranged with them to do a yearly maintenance on the unit and we contacted them and arranged 3 appointments only to be let down on each planned visit. When I spoke to the director in the last call he promised to come himself a week later and bring a new panel because the original was scratched which they had promised to replace at the beginning but did not. I don’t like to write bad or untrue reviews. I give credit where it’s due so 3 stars is for the initial service. If they read this I hope they improve their aftersales service for other customers.