I ordered some Perfume on the 29th of October and its still not arrived. This was supposed to be a 48 hour tracked delivery. I have emailed Customer Services 3 times asking for the tracking num... See more
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At Direct Beauty, we’ve been your trusted source for genuine and authentic perfumes and cosmetics for over 15 years. As a UK-based company, we’ve proudly sent out millions of orders, earning a reputation for exceptional service and quality. Our carefully curated selection features trusted brands and the latest beauty trends, with new products added regularly to keep your routine fresh and exciting. Whether you’re searching for a signature scent or makeup must-haves, you can count on us for excellence at every step. Discover why so many beauty lovers choose Direct Beauty for their trusted beauty essentials!
Contact info
Direct Beauty, Unit 1 1000 North Circular Road, NW2 7JP, London, United Kingdom
- help@direct-beauty.co.uk
- direct-beauty.co.uk
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Typically replies within 1 month
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Great quality item @ good price!
I purchased the 125ml bottle of Police To Be Exotic Jungle for my granddaughters 14th birthday, she was over-the-moon with it :)
Davidoff The Game…
Recently purchased Davidoff The Game from Direct Beauty at a great price. This has been my favourite scent for daily use for a number of years. It was well packaged and arrived on time. Their website is well organised and easy to use.

Reply from Direct Beauty
Great Sevice friendly staff who are…
Great Sevice friendly staff who are very helpful. And the product arrived on time

Reply from Direct Beauty
I bought 2 perfumes from Direct Beauty…
I bought 2 perfumes from Direct Beauty and thoroughly impressed by quality and turnaround time of delivery.
I recommend 100% to anyone to try them and you will not get disappointed. It was my first purchase and definitely there will be repeat purchases!

Reply from Direct Beauty
Genuine product sold at an excellent…
Genuine product sold at an excellent price, fast delivery and excellent comms, defo recommend using this company

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Face Powder Compact
I have just received my recent order from Direct Beauty for a Lentheric Feather Finish Compact and I’m really pleased with it. it’s a really smart blue compact with a mirror that I’ll be happy to use anywhere. Happy to shop with this company again in the future.

Reply from Direct Beauty
Excellent goods and price
Buyer
“I’m so glad I found Direct Beauty. Good prices, lovely products and excellent service every time. Highly recommend them.

Reply from Direct Beauty
Fake perfume
I bought MUGLER Alien Refillable 90ml EDP Spray from this site. The delivery was fast. But I was suspicious that the perfume did not have an authenticity code, which is proof that this perfume is not original. The customer service offered me a refund, although they themselves claim that they only sell originals. I returned the product and received a full refund only after I reminded them about it. I am sure that it was a fake perfume. I definitely do not recommend it

Reply from Direct Beauty
Fantastic Company
Great company. Easy to order etc. Had a problem with 1 item. Not a problem for them dealt with it in an efficient manner. 1st used Direct Beauty last Xmas for pressies &will use again this year. Direct Beautiful are a beautiful Co. to deal with. Keep up the good work guys. You’re all great !

Reply from Direct Beauty
Impressed by price and service.
I was wary at first as I haven't used this company before but was confident after reading positive reviews. I ordered a perfume that was an excellent price. It arrived very quickly and is a genuine product. I am very impressed and will use the site again as their prices and service are excellent.

Reply from Direct Beauty
Great service
Great service. Terrific value for money & easy to navigate website. I’d highly recommend using this site.

Reply from Direct Beauty
Wonderful Product
Wonderful Product. Excellent Service! I have been buying from them for a while now. Their price is good compared to other sites.

Reply from Direct Beauty
Nice little find!
I found this website whilst searching for a present for my son to give to his mum, they had the perfect product at a great price. Having never heard of them before I did a bit of research and everything seemed fine, site says dispatch within 24 hours and seems to be backed up by reviews.
I placed an order, and received dispatch email later that day, but the email did not contain a tracking number, so I reached out for it to be sent to me, I received a reply shortly after saying the order had not been dispatched yet, so I figured maybe it would be that night/the next morning. 3 days later and I still hadn't heard anything, so emailed for an update, less than an hour later I received an email apologising for the delay, informing me that the item I'd ordered was damaged and they had just received another to send to me (these things happen, and I was more than grateful they didn't just send me a battered box), and they even upgraded the shipping from Tracked48 to Tracked24.
The customer service I received was amazing, and will definitely be the reason I buy from them again.

Reply from Direct Beauty
Why no longer a Duty Free item?
I ordered a Oscar de la Renta perfume as a gift for my wife as I know it's her favourite and on a recent trip to Australia none of the Duty free shops in Perth, Doha and Heathrow stock Oscar de la Renta products anymore. It was so easy to order on line from Direct Beauty at a reasonable cost and was delivered safely and promptly. My wife was so pleased! Thankyou.

Reply from Direct Beauty
Amazing product
The Illuminating Cream is amazing what a difference it made to my skin. I had lots of compliments, I will be ordering more. The Review is from Marion Evans it came up as my husband’s post. 🤣

Reply from Direct Beauty
Direct beauty team ,you are…
Direct beauty team ,you are amazing..you helped me a lot just after my feedback..thank you for safe delivery and your kindness..wish you the best.and highly recommend..!

Reply from Direct Beauty
Really great customer service
Really great customer service - my purchase arrived exactly on time and i made a mistake with the delivery - but Jay from the company was super efficient, sorted the mistake and was extremely helpful. Good company!

Reply from Direct Beauty
Excellent Service and good prices!
I ordered some perfume spray for a very sick friend. After a week I hadn’t heard from my friend that she hadn’t received it. I sent an email to the company and they investigated. It had been delivered and the carer had put it in a cupboard (I don’t know why!) I can’t fault the company, they corresponded with me until it was sorted ou. I will definitely use Direct Beauty again.
Veronica y McBean

Reply from Direct Beauty
Everything about this company is good
I needed an eyebrow pencil that was suitable for blondes as my existing one is too dark. Google search for blonde eyebrow pencil led me to this site. What a great find!! The Max Factor branded product was perfect for my colouring, was heavily discounted and with the benefit of free postage. Perfect. Delivery was swift and I am delighted with the product. I will be ordering more from this company and have already recommended it to a friend.

Reply from Direct Beauty
One more satisfied customer
I ordered for the first time from this site, although I had seen a few negative reviews, I decided to go with my intuition. The delivery took 6 days. After 5 days of placing the order, I wrote to them directly and asked why it was taking that long with the delivery, I asked for a tracking number. They responded quickly, within a few hours, they gave me the tracking number, they spoke very politely, they apologized, it was a nice and respectful attitude on their part. I received the perfume, it is gorgeous. And for new customers who read reviews, even if there are a few negative ones, pay attention to the other satisfied and real customers that they wrote. Thank you to the company for the punctuality and I will definitely put you in my favorites list. With respect and 100% sincerity, Ramina.

Reply from Direct Beauty
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