I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... See more
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See what reviewers are saying
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... See more
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... See more
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... See more
Company details
Information provided by various external sources
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
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Simple and straightforward
Easy to purchase online
Easy website
Its insurance for car hire excess
Easy to navigate and purchase at a fair price. Couldn't see the point of second driver insurance as car hire companies charge so much for second driver, its almost cheaper to hire another car, in which case the hire wouldnt be in my name. A seperate policy would be a better bet. Let's have a better deal on this.
I have used them for several years
I have used them for several years, had a small claim once for a bumper scuff and received payment promptly. Very good to deal with.
Very competitive price for comparable…
Very competitive price for comparable cover with other companies. I did find the website a little tricky to navigate on my mobile finding I was unable to complete my purchase on my mobile but resolved this by completing purchase using my laptop.
Claim process in the past was…
Claim process in the past was excellent. Reasonable fee for excess insurance. Recommended
Timely reminder...
The reminder that policy about to expire was timely and the renewal with amendment was simple. Haven't had to claim but I am sure had I needed to that too would be simple and straightforward.
Great for excess cover but more could be offered
Its always the same with hire companies that they can charge over the top rates for roadside assistance. It really is time that I would be able to buy annual cover for hire cars which in the main are new or nearly new and routinely maintained so why is this situation is difficult to cover baffles me.
Get car insurance st a very reasonable price…
Great product and cheaper than all those bits and pieces offered at the rental counter. All very good.
Reminder to renew timely and premium…
Reminder to renew timely and premium slightly less than previous year.
Very quick and easy and lot cheaper…
Very quick and easy and lot cheaper than taking out hire company excess.
Very quick and efficient.
Worthwhile product
It was a very simple process of selecting the required cover and making payment. The security and peace of mind knowing that any excess charges were covered was invaluable. The car hire company tried to sell their more expensive product however; Direct Car Excess Insurance had provided advice on how to handle this situation and it really helped. I’ll definitely use Direct Car Excess again.
Enough notification of new policy…
Enough notification of new policy needed prior to expiry & easy automatic renewal process.
Seamless continuation, minimal fuss.
Excellent website, easy to use, excellent cover and value for money
I thought your website was easy to navigate. I must admit I didn’t even realise you don’t need to pay inflated excess insurance to the hire car company. They were charging way more per day than your quote the entire duration.
Easy cancellation.
Just decided it was easier to pay to bring my car over.
Many thanks Ann
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