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Site de comércio electrónico especializado na venda de equipamento e acessórios de voleibol, incluindo calçado de voleibol e vestuário para desportos de interior. Distribuidor oficial das maiores marcas de voleibol, como adidas, Hummel, Errea, Nike, Mizuno, Asics, Mikasa, McDavid, Molten, etc.
11 rue Bernard Maris, 37270 , Montlouis-sur-Loire, France
4.2
191 reviews
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Reply from Direct Volley
Dear customer, thank you for your feedback!
We are delighted to hear that you were satisfied with the speed of delivery. Your positive experience motivates us to maintain and improve our logistics services consistently.
We look forward to serving you again soon!
Updated: 6-2-26.
Original message 17-1-26:
They are extremely slow, in both completing the order, and responding via customer service portal. I made a purchase on 23 Dec and it is 17 January and I still do not have my full order. The first piece arrived, but must be returned due to sizing, but the second piece has not been shipped yet. This second piece was a gift, and it's now 2 weeks after the birthday, and still waiting. Customer service portal takes days to respond, and I am unsure if they will accept my return...Do not recommend.
Updated. I've lowered my original 2-star review down to 1-star. On 19 January my parcel finally arrived. On 20 January I started to return for the shoes and realised that my choice was to do the return myself or use their label and be charged 9Eur for the transaction. I chose to use their label because I was afraid they would lose my parcel. On 3 February I wrote to the company asking about the status of my return. They claimed they had no record of my return. I pushed back insisting that I had used their label. Magically today they have found it and I have confirmation of my reembursement. Will it be for the correct amount? Will it be in my account in 2-5 business days? Who knows.
Long story short - I do not recommend.
Reply from Direct Volley
Dear Ms. Newton,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
I orderer Adidas running shoes and it took more than 1 week to receive them, the package was lost.
Direct Volley should better pick the company that delivers their products but apart from that nothing bad to say about the order.
Reply from Direct Volley
Hello Mister Dias Azevedo, thank you so much for your glowing review! I will happily share these stars with the rest of the Spacefoot team.
Have a great day! 😀
The Spacefoot Customer Service Team
A minha encomenda foi perdida pelo transportador. Estou há 3 semanas à espera de receber informação que não chega!
Reply from Direct Volley
Olá,
Lamentamos saber que os nossos produtos/serviços não corresponderam às suas expectativas. A sua satisfação é importante para nós e gostaríamos de saber mais para resolver este problema. Por favor, contacte o nosso departamento de apoio ao cliente através do endereço customer@spacefoot.com (indicando o número da sua encomenda) para que possamos encontrar uma solução.
Tenha um bom dia,
A equipa de apoio ao cliente da Spacefoot
Running shoes arrived in great condition and neatly packed. Customer service was quick to reply. Only reason it doesn't get five stars is because it took longer than the advertised 24h for the package to be delivered (took 3 days).
Despite this, I will definitely be buying again from this website.
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