Ordering went well. Package arrived within promised time. But package was left on the doorstep and the delivery person drove away before I could come to the door. Package could have easily be stolen o... See more
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Item arrive the next day which was nice. However the box it came in was extremely poor quality. Very thin & not much protection at all. The pitiful amount of padding inside the box done next to nothin... See more
Communication was good in terms of email and sms of scheduled deliveries time, however, the outer box arrived damaged, with no time to question it as the driver quickly took the picture and left. My h... See more
I received my device in the promised time. My one issue was that UPS was going to deliver it while I was at work. I had been informed that I needed to have someone in the house to sign for the deliver... See more
Company details
Written by the company
Shop from PlayStation® Direct for the latest consoles, controllers, peripherals and accessories, including exclusive limited-edition products.
Contact info
United States
- direct.playstation.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The shipment tracker was accurate
The shipment tracker was accurate. Product was shipped and delivered quickly. UPS driver Neville is the best!
October 17, 2025
Unprompted review
The experience has been very satisfactory.
The experience has been very satisfactory; I can even say surprising, due to the speed of the process, and above all, because even though it is a refurbished item, the box and the contents are impeccable; if I didn't see the refurbished label, it would look like it was just taken out of the factory; I have already tested it and everything is very good. Thanks to the Sony direct team; Iván García
October 15, 2025
Unprompted review
Delivered as promised I have nothing to…
Delivered as promised I have nothing to complain about!
October 2, 2025
Unprompted review
Complaint Regarding Poor Packaging and Damaged Replacement Unit
After requesting a replacement due to the careless packaging that left my original Yotei controller completely smashed, the second one somehow arrived even worse. The shipping box was paper-thin, with just a single sheet inside that offered zero protection. Honestly, it looked like the same controller sent back after being flattened by a hydraulic press — that’s how bad it was. A truly disappointing experience, and I’m not sure I’ll ever buy from PlayDirect again.
October 9, 2025
Unprompted review
UPS does not allow you to hold delivery at their facility
I received my device in the promised time. My one issue was that UPS was going to deliver it while I was at work. I had been informed that I needed to have someone in the house to sign for the delivery though, in the FAQs for adjusting delivery they gave a number for UPS indicating that one could request that their delivery be held at a facility as long as their ID matched the address of the package. UPS said this was not possible. That is perfectly fine, I would just like that instruction corrected and inform people that there is no alternative to someone being there to receive the package. It's that or nothing. Don't give options that are not possible.
October 8, 2025
Unprompted review
Totally perfect
Totally perfect, from order to shipping.
I was always informed about the shipping process.
October 2, 2025
Unprompted review
PS Portal 30TH Anniversary edition
Got the 30th anniversary portal & the outer box had a tear in it. I know it’s nit picking & if it was the ordinary portal I wouldn’t really be bothered but it’s not & the fact that I’m buying it directly from the manufacturers website leaves a bit of a sour taste in the mouth.
Part of the 30th anniversary products was the retro packaging & with it being damaged it takes the shine off a bit. The portal in itself is fine & I’m very happy with it.
I love the retro look from the PS1 era & the screen is great. It really makes the graphics pop & you can’t beat the dual sense controller experience it just sits in the hand so well.
You have to put in a bit of effort into getting it to work when you’re out & about but it’s worth it . I can now take it out with me to work or when I’m visiting family for the weekend & it connects fine to my P.S5 via WiFi or my phones hotspot. Its great at home as well as when the wife’s watching the T.V I can just turn the portal on & get some gaming in.
All in all I love the portal but just disappointing the packing was damaged.
September 29, 2025
Unprompted review
I got free 4 day delivery and they got…
I got free 4 day delivery and they got it here in 2 and a half days, before the weekend, so I didn't have to wait until monday.
October 3, 2025
Unprompted review
Delivery was sooner than expected
Delivery was sooner than expected. He delivered to the door of our condo rather than the outside gate where most deliveries are left. Got a text alert which was appreciated. Finally the driver was friendly and professional.
October 3, 2025
Unprompted review
Fast and free shipping
Fast and free shipping with consistent updates.
October 3, 2025
Unprompted review
The best place to buy with ease any…
The best place to buy with ease any PlayStation item and to be delivered on time with care. More offers to compete with retail stores would be a pleasure.
October 2, 2025
Unprompted review
Absolutely great delivery on time and…
Absolutely great delivery on time and well packaged. Let’s continue with the trophy hunting 🏆 I do hope Sony would give me some discount In the future as I am staying loyal on PlayStation.
October 3, 2025
Unprompted review
I did not receive my delivery slip and…
I did not receive my delivery slip and have now missed my parcel with my pad inside.
If someone from playstation could contact me
damiensteeratrocketmail.com
October 2, 2025
Unprompted review
The delivery was very fast
The delivery was very fast. The driver who delivered it was very friendly and nice and handled my package with very good care!
October 2, 2025
Unprompted review
Fast delivery
Fast delivery, on release day. DPD arrived when they said they would and handed parcel to me. Lots of updates, so I felt informed and knew when to be in.
October 2, 2025
Unprompted review
Always arrives well packaged and…
Always arrives well packaged and tracking all the way through. Never had a problem. 10/10.
September 26, 2025
Unprompted review
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