Direct Sports Reviews 1,120

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product selection, competitive pricing, and efficient delivery services. Many appreciate the quality of the products, from rackets to shoes and apparel, often highlighting their durability and performance. The ease of navigating the website and the helpfulness of the information provided are also consistently mentioned as positive aspects. However, some customers experienced issues with their orders, including incorrect stringing tension on rackets, receiving unbranded items instead of specified brands, or problems with packaging leading to damaged goods. A few people also reported difficulties with exchanges and delivery delays, particularly when paying for expedited shipping, and some found the product descriptions on the website to be unclear.

What people talk about most

Product

Users describe positive interactions with product. Many customers are pleased with the quality of items like... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting quick and prompt delivery... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality of products, such as... See more

Price

Reviewers highlight positive aspects of price, often praising the excellent value for money and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate and understand. They provided me with good information in terms of the strings and tension. Prices are good compared to other popular sites such as Amazon. Wait time wasn’t too long d... See more

Company replied

Rated 4 out of 5 stars

Good speedy service from this retailer. Purchased a pair of Babolat badmington shoes hoping the they would fit and they are bang on. Will continue to use as I favour the option to use Royal Mail deliv... See more

Company replied

Rated 4 out of 5 stars

Very fast delivery and well packaged. I ordered an Astrox 99 Play from Direct Badminton and received the latest version (black and green). The price was competitive. The racket is head heavy with q... See more

Company replied

Rated 4 out of 5 stars

I bought this NCS badminton for a try, and found that it is pretty good, traveling very much same as feather shutters and last much longer. Usually we use 2 Victor Master shutters for one session. Th... See more

Company replied


Company details

  1. Badminton Court
  2. Badminton Club

Written by the company

Badminton Equipment Sale. Great Prices. & Fast Delivery. Yonex, Victor, Carlton, Yehlex, Apacs, Asics & More. Leading UK Badminton Retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not great, very misleading returns policy

Not great, one pair of trainers arrived which I liked and wanted to keep, the other pair I wanted to send back because I really disliked them in real life. The return period is 21 days from despatch, not receipt, confusing issues, also all returns must be posted no later than 14 days from the given 21 day return period, meaning you don't have anything like 21 days to return the item. Given that I didn't read the small print, but tried to generate a return on their online portal WITHIN 21 DAYS, I missed my return window and DB refused to process my return. I think they are in breach of some consumer code here but hey whatcanyado except shop eslewhere.

August 23, 2025
Unprompted review
Direct Sports logo

Reply from Direct Sports

Hi,

Thank you for your feedback.

Direct Sports offers an extended 21-day return window, longer than the standard 14 days that many companies offer, providing added flexibility.

All returns must be logged no later than 21 days from the date of dispatch and then posted no later than 14 days following that final 21st day.

Your order was dispatched on 24th August therefore your return was required to have been logged no later than 14th September. No attempt was made to log your return before the end of 14th September unfortunately, which is why your request has been rejected.

Our Return Policy is readily available via the link below.

https://www.directsportseshop.co.uk/Return/ReturnsPolicy

It is advisable to read such information in advance of making a purchase, regardless of which retailer you choose to make your purchase with, to ensure you are informed of the relevant terms and conditions in the event you need to make a return.

We thank you for providing us with a further opportunity to clarify this for you.

Kind Regards,
Direct Sports

Rated 5 out of 5 stars

Quick and easy

I was after a specific racket which I could only find in stock at Direct Badminton. I ordered quite late in the day, around 3.30pm not realising that there was a cutoff for rackets needing a restring of 4pm. Dispatch notification received and the racket arrived before noon the next day. Excellent job!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Product arrived well packaged and earlier than the expected delivery date! Also competitively priced! I’d highly recommend!

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Overall great experience.

Overall great experience.
Bought Phantom Helix racket with restring and as like any other racket would it took me good few games to get used to with the timings. Great racket which has improved my games with good control and powerful crispy smashes. Great choice for a level1 intermediate player for the price.
Fast delivery as agreed on next day but 1 less star for packaging (just came in a plastic bag in a cardboard box, no bubble wrapping )and poor Dpd delivery service. DpD reported that he delivered it to my neighbour as per my instructions but it was left at my door step with a blank delivery slip under the box??. Luckily no damage to racket as one corner of the box was already squashed. A bit more firmer cardboard and bubble wrapping would have been much safer and is highly appreciated as we all know what happens to these boxes during transit and how they are handled at depo staff.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. Needed to exchange for a different size and even that process was quick, easy and very efficient. Will definitely order from here again, and have already recommended to team mates.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Yonex Arcsaber 7 and restring

Ordered Yonex Arcsaber 7 and had upgraded string with Aerobite at 22lbs tension.
Item arrived well packed the day after ordering.
Absolutely amazing service and fast delivery.
Item is good quality and the restringing service is the best.
I can’t say no more everything is good.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Badminton t-shirts

Very easy site to navigate to order required items.
I have now ordered 5 badminton t-shirts which all fit very well and feel absolutely fantastic to wear whilst also being quick drying helps a lot during playing
Prices are also competively priced

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

Good price poor delivery

Good price. However, I paid 5.99 for next day delivery, and it took 48 hours, which is the expected time on a normal delivery. Time for a refund, I think.

August 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look