Excellent service Kenny is always prompt to respond. Any questions. Shipping turnaround time was great. Product arrived as ordered and without any issues. No concerns. Competitive pricing. Comfortable... See more
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Order was quickly processed and delivered in good condition. I appreciated the heads=up from Kenny that the order was out for delivery that day.
Company replied
I would definitely recommend this company!! Their customer service is on point! They always follow up making sure you received your product as well as answer any questions you may have. I have purcha... See more
Company replied
I want to give 5 stars because they work quickly and efficiently. There were some issues with the website, but Maylips resolved them promptly. They are always available and responsive. Very pleasant t... See more
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Company details
Written by the company
Direct Doctor Supply (previously known as Maylips) is a medical supply business founded in 2014. We specialize in supplying a wide array of brand-name dermal fillers, orthopedic injectables, mesotherapy products and more. Visit our store to access 500+ products, and reliable brands such as Juvederm, Restylane, Radiesse, Sculptra, Orthovisc, Monovisc, Synvisc. Why our clients love us: we offer wholesale prices, no order minimums, fast shipping with tracking, delivery guarantee, price beat program, and product authenticity guarantee. If anything happens with your order, we are offering either refund or a replacement, honouring our committed to being your trusted supply partner. Our 12+ year presence on the market enables us to also offer you the best pricing and purchase terms. If you are curious to learn more about how we operate, just give us a call or write at info@directdoctorsupply.com. Our agents will be happy to present you our offering.
Contact info
4.5
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I’m very happy with my experience with…
I’m very happy with my experience with MayLips . Their customer service was outstanding—kind, attentive, and quick to respond to any questions I had and my shipment was shipped in 3 working days, It’s always a pleasure to work with a business that values their customers. I definitely recommend them!
S Scott
March 10, 2026
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your wonderful feedback! 😊 We’re truly glad to hear that you had a great experience with MayLips. Our team works hard to provide kind, attentive, and timely support, so it means a lot to know that it made a difference for you. We're also happy your shipment was processed and shipped within the expected timeframe.
We really appreciate your recommendation and look forward to serving you again in the future! 💙
I would definitely recommend this company!!
I would definitely recommend this company!! Their customer service is on point! They always follow up making sure you received your product as well as answer any questions you may have. I have purchased from them several times and I am always very happy withy purchase quality and price point. It needed to be refrigerated and it came in a temp controlled package that was still very cold upon delivery.
February 12, 2026
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your kind words and recommendation! We’re thrilled to hear you’ve been happy with both our service and product quality. It means a lot to us that you noticed the care we put into packaging and follow-up. We truly appreciate your continued trust and look forward to serving you again!
Kenny and Mel were wonderful!
Kenny and Mel were wonderful, their expertise and helpfulness with such pleasant and cheerful demeanors so appreciated, as this was my first purchase with them! Kenny and Mel, I am profoundly grateful and am looking forward to the opportunity of purchasing from you again!
Thank you both and have a blessed week! ~ Carolyn Vilitski : )
February 13, 2026
Unprompted review
Reply from Direct Doctor Supply
Thank you so much, Carolyn! We’re thrilled to hear your first experience with us was a positive one. It was a pleasure assisting you, and we can’t wait to help you again in the future. Wishing you a wonderful week! 🌟
Great experiene.
Thanks Kenny for your help. I got my product on time and thanks for keepimg me informed through all the process.
Happy customer!!
January 5, 2026
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your kind feedback! We’re thrilled to hear you had a great experience and that your order arrived on time. Our team, including Kenny, is always happy to keep our customers informed every step of the way. We truly appreciate your support and look forward to serving you again soon!
The cost of medicine in United States…
The cost of medicine in United States for my wife’s shots was over $2000. Maylips had the same medication for less than $600 I ordered it was shipped out 5 days later. I received it in about three days overall about 10 days from the time I ordered and the time I received it fast service coming from Canada a lot cheaper than United States. The drug was not covered by Medicare for some unknown reason, I would recommend Maylips. Excellent excellent service thank you.
December 18, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for your feedback. We’re pleased we could provide both savings and timely delivery
terrible
I am so sorry to tell you that I am so disaponted. All the information I have received from you is wrong. I place the order and afterthat I received several e -mails giving me wrong informtion. First that my order was on its way, then that the order was lost and you were going to send the product without any additional charge for me, then that the order was on its way again, and finally that the order was cancelled because you were out of stock and you will refund my money. It had been a couple of weeks and I have not received my refund. I don´t know what is wrong with the comunication, but this is the firs time I buy fron you guys. It´s been awful.
Hope you can send me the product since I don´t think I will receive my money back
Cingal is whay I want
November 10, 2025
Unprompted review
Reply from Direct Doctor Supply
We are very sorry to hear about your experience, and we truly apologize for the frustration this has caused.
After reviewing your order, we want to clarify that there was no tracking number generated, which means the order was not shipped or in transit at any point. The only communication regarding the order was that it was placed and then cancelled.
The reason for the cancellation is that we currently do not ship to Mexico, and therefore we were unable to process or deliver your order.
A full refund was issued on 11/19/2025. Since the refund was successfully completed on our end, we kindly ask that you check with your bank or credit card provider, as processing times can vary. We do have the refund transaction number on file if you need it for your bank, please email us or give us a call, and your account manager will be happy to provide it to you.
We are very sorry this happened and for any misunderstanding. If you need further assistance, please reach out to our support team and we will be happy to help.
The service was amazing
The service was amazing. Thank you so much for your help
November 14, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your kind words! We're thrilled to hear you had a great experience. It was our pleasure to assist you.
I love Maylips!
I love Maylips! The people who work there are always pleasant and helpful. They constantly go the extra mile for their clients.
Kenny has been amazing. She keeps me in mind when special pricing is happening and lets me know. Perfect for a busy lady like me who doesn’t always have time to check the site. She also follows up to make sure that I have everything I need. Thank you so much Kenny!
Truthfully, anyone who helps you at Maylips will make sure you are well taken care of. You’re in great hands with this company.
October 30, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your kind words! We're happy to hear Kenny and the team have made your experience smooth and personal. We’re always here to help and truly appreciate your trust in Maylips.
May-Lips for…excellent customer care and service!
I have been ordering from May-Lips for years! Excellent customer care with their clients. I only order from them because of their personalized attention and care for their customers. I thank their staff especially Kenny. I always receive call backs and I feel appreciated! 5 Star service!
November 10, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for your continued trust and kind words! We're grateful for your loyalty and thrilled that Kenny and our team have made you feel valued. We look forward to serving you again!
I loved their fast shipping and genuine…
I loved their fast shipping and genuine products
October 1, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for your feedback! We're glad you enjoyed our fast shipping and authentic products. Looking forward to serving you again.
Reply from Direct Doctor Supply
Hello ΘΕΟΦΙΛΟΣ ΠΕΤΣΑΣ,
We’re very sorry to hear about your frustration. We did want to clarify that we had been in contact with you regarding the requirements needed to release your order, and you were made aware of the situation. Because the necessary information wasn’t provided, we were unable to ship the product.
We completely understand how disappointing this must feel, and our team is always here to help walk you through what’s required so there are no delays moving forward. If you’d like, please reach out to us directly and we’ll be happy to go over the details again.
Thank you for your understanding, and we appreciate the opportunity to make this right for you.
Maylips is our first choice for all our…
Maylips is our first choice for all our products. Never has their price been beaten and quick turnaround and always follow up phone calls
June 15, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for your kind words and continued trust in Maylips! We're proud to offer competitive pricing, fast service, and reliable support. Your satisfaction means everything to us, and we look forward to serving you again soon.
I am super excited that I found this…
I am super excited that I found this website, I had a little trouble in the beginning but I called right away and Kenni helped me out, she was very helpful and knowledgeable . I placed my first order and will update with the shipping/delivery experience once it happens!
Update* I had to add an update to this, I received a call from Maylips to let me know my package has shipped followed by a text with my tracking! , I was very impressed! I love how they are with you every step of the order!
May 16, 2025
Unprompted review
Reply from Direct Doctor Supply
Thank you for choosing Maylips! We appreciate your support and look forward to your update on the shipping and delivery experience
Shipping speed was terrible
Shipping speed was terrible! Ordered last month and STILL have not received it. When I requested the shipment be returned to sender since it’s too late and I can no longer use it, their ‘customer service’ went radio silent. Do not recommend!
May 5, 2025
Reply from Direct Doctor Supply
Thank you for reaching out. Our account manager will be in touch with you soon. Please keep your lines open.
Reply from Direct Doctor Supply
Thank you for your feedback! We’re glad to hear that you were contacted promptly to discuss your order. Providing quick and efficient service is our priority, and we appreciate your support.
Thank you for choosing Maylips – Your Preferred Aesthetic Supplier Since 2014!
If you have any further questions or requests, feel free to reach out—we’re always happy to assist!
My review everything was well and I would like to thanks all of you .
Hi my dear
I would like to thanks all of you for everything I very happy to be dealing with you.
Thanks regards
April 15, 2025
Reply from Direct Doctor Supply
Thank you so much for your wonderful review! Your kind words truly mean a lot to us, and we're delighted to know that we were able to meet your expectations. It’s always our pleasure to assist you, and your feedback inspires us to continue delivering our best.
best prices and fasst
April 9, 2025
Reply from Direct Doctor Supply
Thank you for your feedback. We're committed to providing competitive prices and reliable service. Thank you for choosing Maylips.
I’m new to buying from Maylips
I’m new to buying from Maylips, but everything has been excellent as far as customer service, pricing, fast deliveries
April 9, 2025
Reply from Direct Doctor Supply
Thank you for sharing your experience. We’re thrilled to hear that your first purchase with Maylips has been excellent. Your satisfaction means a lot to us, and we look forward to serving you again.
Great customer service representative…
The customer service representative Kenny was terrific , from the moment I dialed the number to the placing an order and actually receiving it was a flawless experience!!
March 31, 2025
Reply from Direct Doctor Supply
Thank you for sharing your feedback about Kenny! It's wonderful to hear that you had such a seamless and flawless experience. From your initial call to placing the order and receiving it, it's clear Kenny provided exceptional service every step of the way. Your kind words will surely encourage Kenny and the entire team to continue delivering top-notch customer service!
Delivery took some time
Delivery took some time, but communication about delivery and delays was outstanding. Well packaged.
March 31, 2025
Reply from Direct Doctor Supply
Thank you for sharing your thoughts! We're glad to hear that you found our updates throughout the process helpful. Ensuring secure and careful handling of your order is always a priority.
We appreciate your understanding and look forward to serving you again!
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