DirectLine Insurance Reviews 

I have used Directline for the last few years and they are a trustworthy insurance company. You can sometimes beat them on price but as far as good company ethics and honesty are concerned I don’t think you can beat them. I recently realised I was paying 2 insurances instead of 1 that was needed and they repaid me 4 years of money back into my bank account without any hassle even though it was my misunderstanding. I don’t think many insurance companies would do this. Also, their staff at their call centres are so friendly and easy to deal with. Yes, you may find cheaper but when it comes down to it, this company will pay out. They also paid out on when my car was stolen about 10 years ago and when I questioned their initial offer with the guide price of my car they happily upped the pay out. I would highly recommend, you get to speak to really nice people who won’t spend hours trying to wriggle out of payment.

Direct line are a company to leave alone ..We had building and contents with a few extras with them. Unfortunately our boilerbroke and it took 4 four days to get someone out to look with no hot water or heating . When he came out obviously he had to order parts and came bk 3 days later only to tell us he had the wrong part.4 days later came back to fit part was here only 30 mins to do a job which takes normally 1 hour plus to then tell us the fan blew after switching on and said it will take another 5 to 6 days to get another which u can actually get next day delivery on internet and unfortunately for us he will be on holiday for next 2 wks so it will be another engineers problem.. so 2 weeks now with out heating and hot water and myself not in gd health we still have no answers and communication with Direct line is digesting and even worse from the engineering company in preston with nothing but rudeness and sarcasm from their people answering the phone .. I'm so disgusted with these 2 companys and warn you to stay clear of using them .The telephone manner of the guy who works for K & M property services was obnoxious and very rude which is the company that are incompetent of fixing our boiler

I had been a customer for 20+ years. Asked to transfer it to buildings insurance only when I moved as now renting out the property. I called to switch to a new policy but was left on hold for 45 minutes... still no answer so had enough and decided to look elsewhere. Not only have I saved a large amount of money by changing provider but Direct Lind have charged me to cancel the policy. I just get bored of big companies charging fees for nothing. Enough is enough. They will never get a penny from me again.

Once you have insured with this company they made it very very difficult to leave. They have easy ways to make changes, but the only way to cancel a auto renewal is to spend lots of time waiting for them to answer the phone. Also their prices rise a lot each year. They insist on sending a requote even if you say you don’t want one.

We used Direct Line multi car for the first time and received a really competitive price, saving £80. Had to call their support team to clarify a few points on the policy and they were really helpful and pointed out that as we also had our Contents Insurance with Direct Line we were due a greater saving. Excellent customer service really helpful staff, thanks!!

Didn't work for me. Quoted me an outrageous price 3 times more than other insurers. :/

Good call service even during the Coronavirus when many have just closed their call centres.

Was with them for a few years, had an accident they authorized my chosen garage to do the repairs and then didn't pay and stopped replying I had to pay over 6k bill because the garage turned up to my house few months later because the insurance company didn't pay him , shockingly bad insurance company

Great experience, best price, £1000 less then I paid at Sheilas Wheels. Great service. Highly recommend.

After having a non satisfactory service with the customer services and timing. The plumber came we’re on time, professional and polite. It was money well spent.

Such a waste of time
I was looking for professional indemnity insurance. After 20 min they said they are sorry, unfortunately they can not provide a quote for my business which is a very common type of small business.

Well just changed motors and used directline to check price like for like on the new car before ringing and changing the vehicle policy over.
The quote online was £200 cheaper than the quote i received when talking with a directline rep , when i asked if they would honour the online quote ,i was asked to provide evidence of the quote, and all she was prepared to do was deduct the policy exchange fee off.
She than went into a load of babble about the reasons behind why it was more expensive.
so cancelled the policy which after several years of my loyalty iam being charged £48.00 to do so ,and now been told i have to apply for my NCD on the Directline site.
Poor show D/L