Coby was very nice and helpful but I had difficulty understanding him. My meds came at room temperature and he assured me they would be fine. I told him my portal was accessible but prompts weren’t wo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Sasha made today's experience great! I'd missed an earlier message from y'all regarding my account. When I called back, Sasha was the representative I spoke with. Sasha was very professional, w... See more
Michael Spencer was very helpful, he gave me options to my question and explained each option but allowed me to make the choice with no pressure. Keep this young man as his patience was very valuabl... See more
Company replied
My experience talking to customers services was great Claire Leigh palmer, answered all my questions and was able to help me navigate my way through and helped to get my price down. I’ve been with d... See more
Company replied
Company details
- Wellness Program
- also in
- Online Pharmacy
- Registered General Nurse
- Vitamin and Supplements Store
- Weight Loss Service
- Wellness Center
Written by the company
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals. Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient. Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way. At Direct Meds, your health journey is our priority.
Contact info
United States
- (888) 696-7176
- help@directmeds.com
- directmeds.com
4.5
Excellent
17K reviews
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Max Dickson was very helpful
Max Dickson was very helpful, even though I called in very upset. The prior person I spoke to gave me bad information and also made promises that were impossible to be kept. Max was great at sorting everything out for me.
October 28, 2026
Reply from Direct Meds
Thank you for your feedback. We are so glad to hear that our representative was able to turn your experience around and resolve the issues caused by the previous conversation. We always aim to provide accurate information and helpful support, and we appreciate your patience as we worked to get everything sorted out for you.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
NINA H
NINA H. Was very helpful and patient with me making sure I understood all aspects of the reorder process.
October 28, 2026
I received what I didn’t need and never…
I received what I didn’t need and never got what I wanted! But you charged me
Right away! What’s up with that?
October 21, 2026
Michael Spencer was very helpful
Michael Spencer was very helpful. I had emailed a couple times and was advised to call. He took the time and explained everything.
October 28, 2026
I finally got connected to a real…
I finally got connected to a real person. Max. We got a few things figured out. I’m still I. The process of understanding this Co. o hope it’s legit. Time will tell.
October 28, 2026
I was well taken care of by April!
October 28, 2026
Nina Hendricks Was fast and efficient
Nina Hendricks Was fast and efficient. Thank you
October 28, 2026
Very nice and pleasant to talk with
Very nice and pleasant to talk with.
April and sophie
October 28, 2026
After a rocky start with Direct Meds
After a rocky start with Direct Meds, I was fortunate enough to receive a phone call from "Kimberly T".
Kim was kind, informative, understanding and truly to work with me to resolve any and all issues.
Direct Meds is lucky to have an individual like Kim in their employment. A person who is empathetic and makes results happen!
October 28, 2026
The customer service
The customer service, how quickly it arrived. I feel more comfortable that it came with a reputable company.
October 21, 2026
Tried hard
He tried very hard but had difficulty pronouncing some of the medical terms.
But he was very polite.
October 28, 2026
Reply from Direct Meds
Thank you for sharing your feedback with us. We are pleased to hear that our team member was polite and made a strong effort to assist you during your interaction. We appreciate your note regarding the pronunciation of complex medical terminology. Thank you for your patience and support.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
Monica
Monica was very helpful and understanding. She was able to walk through my whole account with me.
October 28, 2026
Every person I have spoken with has…
Every person I have spoken with has been supportive and helpful. I am very new to using a smartphone and was very confused. They have been patient and supportive.
October 28, 2026
Monica Black did an excellent job of…
Monica Black did an excellent job of answering my questions and directing me to where I could change my credit card number.
October 27, 2026
Jamie Summers immediately addressed my…
Jamie Summers Immediately addressed my concern and took care of it within minutes
October 28, 2026
Direct Meds
Direct Meds - They really care about your success as it directly reflects upon them. Their Customer Service Representatives are efficient, effective and resolve all issues promptly! I'm with Direct Meds For LIFE!
~ DR. EVA
October 28, 2026
Sasha wad wonderful and very pleasant
October 28, 2026
Everyone was helpful and knowledgeable. Quick and accommodating. Ty
Everyone was helpful and knowledgeable providing efficient and quick service. Ty
October 28, 2026
Unauthorized charge on my account
Unauthorized charge on my account and absolutely worthless phone customer service.
September 28, 2026
Reply from Direct Meds
Thank you for your feedback, and we appreciate your response. We sincerely apologize for any billing discrepancies. I will reach out to you personally to review your account and address your concerns.
Thank you.
Leah D.
Patient Experience Team
help@directmeds.com
(833)-949-8998
Direct Meds
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