Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
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Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Smooth hassle free experience when…
Smooth hassle free experience when purchased my contract phone.
Will be recommending to family.
June 2, 2020
Unprompted review
Really great experience
Really great experience. I was concerned as to how easy it would be to get the cashback, but I needn't have been. So straightforward and no complaints. I'll be coming here again.
June 2, 2020
Unprompted review
No problems
No problems. Used for my last three upgrades at least I think, could be four, it’s been ages. Only not upgrading at the moment as I’m keeping my bills down for a while.
June 2, 2020
Unprompted review
Very good communication.
June 2, 2020
Unprompted review
Useful and informative resource
June 2, 2020
Unprompted review
I ordered a phone on directmobiles
I ordered a phone on directmobiles. It arrived in perfect condition and very very fast. Great service and fantastic company. So so grateful. My old phone was broken and I was in desperate need of one for work. So happy I ordered from direct mobiles
June 2, 2020
Unprompted review
Competitive
Competitive! Cashback could be easier to claim, or just given.
June 2, 2020
Unprompted review
Always a great service and the best…
Always a great service and the best deals
June 2, 2020
Unprompted review
Recommend them to everyone.
I would recommend Direct Mobiles. They offer really good deals better than I was being offered direct from the network provider. My new phone was delivered quickly and was packaged well. No problems at all.
March 28, 2020
Unprompted review
Reply from Direct Mobiles
Hi Alicia,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Easy to find a good deal
Easy to find a good deal, happy with my phone but still waiting on free watch
February 8, 2020
Unprompted review
Reply from Direct Mobiles
Hi Jade,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Had no problems with direct mobiles,will use them again
Good service and will use them again
February 8, 2020
Unprompted review
Reply from Direct Mobiles
Hi Gwyn,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
friendly money savers
Extremely friendly and easy to use service. Great prices and always willing to support no matter the issue. My experience was based on high shop prices and when I discovered direct mobiles I saved a fair few £££££’s
February 3, 2020
Unprompted review
Reply from Direct Mobiles
Hi Leigham,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
No better phone provider in my opinion
Bought from Direct Mobiles numerous times & always got the best deals with the latest phone. Customer service is always spot on & could port my old number over. Cant recommend them enough.
February 2, 2020
Unprompted review
Reply from Direct Mobiles
Hi Anthony,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Easy to deal with
Very useful advice on their site and I found the online chat service very helpful whilst looking for some very basic mobile advice. Recommended.
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Been with direct mobiles for many years…
Been with direct mobiles for many years ,good customer service, but tend to look after new customers with better deals ,and offer existing customers higher prices for sale deal
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Hi Alan,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
Best possible place to get your new…
Best possible place to get your new handset etc.
Great prices, customer service etc.
100% recommended!!!!!
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Hi David,
Thank you for your review.
We are glad that you are happy with the deal and service you received.
We look forward to speaking to you soon to help with your upgrade.
Thank you,
Direct Mobiles
its that amazing I thought it was too good to be true!
This is such an amazing website I thought it was fake! My phone arrived the next day and I got it on such a great deal which I couldn’t find on the high street at all. You get through to customer services really quick and they’re all happy to help you with any query you may have.
So thanks very much!
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Hi Stef,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Best place to buy a phone with all the…
Best place to buy a phone with all the choices and discounts all on one site.
Use this site to buy my last 4 contracts
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Hi Ataul,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
excellent
Always have great deals and excellent to deal with in every way. Can't fault them.
February 1, 2020
Unprompted review
Reply from Direct Mobiles
Hi Deb,
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
Fantastic deal, fast service
Offered an unbeatable deal.
Fast delivery
Regular confirmation and updates of order and delivery
January 31, 2020
Unprompted review
Reply from Direct Mobiles
Thank you for your review. We love to hear how happy our customers are with our service.
We look forward to helping you in the future.
Thank you,
Direct Mobiles
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