I originally rated this website 1 star because I ordered what was advertised as an authentic brand item but received a generic version instead. I’ve now updated my rating to 5 stars due to how quick... See more
Company replied
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See what reviewers are saying
Great experience shopping for garage shelving. Got a defective part, contacted support and received prompt responses and a new part was shipped immediately. I value great customer support and I defini... See more
Company replied
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... See more
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... See more
Company replied
Company details
Contact info
3.9
Great
101 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order did not arrive
Order did not arrive - customer service is slow. I will not order again, too unreliable!
January 4, 2024
Unprompted review
Here we go again!
I tried my luck again today :(
emailed Direct Sale help.... No reply.
I tried their online Chat.... 1¼ hours and counting…. and I am still waiting for an agent to response.
Make up your own mind if you wish to deal with this organization!!! I made up mine, NEVER AGAIN.
December 18, 2023
Unprompted review
Never received the item
Paid for the item. Never received it! Nobody responds to any messages!
November 27, 2023
Unprompted review
My order was delivered professionally…
My order was delivered professionally and safely via TOLL. The items were exactly as described and the price was right. There was limited communication about delivery times and tracking information, which I think could be improved, but all my transactions with directonsale.com.au have been excellent.
November 14, 2023
Unprompted review
I initially hesitated to order
I initially hesitated to order, but I'm glad I put an order. It was value for money booster seat for my kid and delivery was pretty quick. Thank you :-)
October 7, 2023
Unprompted review
Reply from Direct Sale
Thank you for your review
Do not believe other reviews
Do not believe other reviews, my experiece has far way better. Order was delivered on-time with, tracking number was provided which made it easy to track. Thank you so much. 5 stars!!
September 29, 2023
Unprompted review
Reply from Direct Sale
Thank you for your review
Reply from Direct Sale
Thank you for taking the time to provide your feedback! We're thrilled to hear that you had a positive experience with us and that we were able to deliver your product on time. We strive to provide exceptional service to all of our customers, and we're glad that we met your expectations. If you need any assistance in the future, please don't hesitate to reach out to us. Thank you again for choosing our company!
It was late arriving
It was late arriving. I ordered it based on the delivery window expected for a gift for someone. It came much later. Which was disappointing. But ... at least it arrived.
April 25, 2023
Unprompted review
Reply from Direct Sale
I'm sorry to hear that your recent order arrived later than expected, and I can understand how that would be disappointing, especially if it was intended as a gift for someone. While we strive to meet our delivery estimates, sometimes unforeseen circumstances can cause delays in the shipping process.
I'm glad to hear that your order did eventually arrive, and I hope that the gift was still able to be given and appreciated. If you have any further concerns or feedback, please don't hesitate to reach out to our customer service team. We value your feedback and will do everything we can to improve our service in the future.
Thank you for taking the time to leave a review, and we hope to have the opportunity to serve you better in the future.
Reliable Company to do business with…
Reliable Company to do business with allow 10 for things to happen
December 14, 2022
Fail present from Santa
Santa ordered a kids art table for my kids through this company; first mistake. Elves went to put the flatpack together two nights before Christmas to find that one of the seats had screw holes in the wrong side, completely misaligned with the chair. Sent several emails to company (hard to find an email address) and have had to email multiple times for a response. They asked me to circle and send back the manual to indicate the problem part. Duh, it's the seat - don't waste my time! No response since then. So, faulty product and bad service. Wouldn't order from them again.
January 11, 2023
Unprompted review
NEVER ARRIVED
Ordered 22 November for a Christmas present for my kids. Only part of my order arrived and after constant emails I have had no response from company on the whereabouts of the rest of the order I have paid for. No other details to contact them on. Very frustrating
November 21, 2022
Unprompted review
Frustrated
My order was confirmed on 23rd November and as of 21st December, not only have I not recieved my item but I have had no communication from the company. I have sent 2 emails and tried online chat with no luck. My tracking order just says order confirmed. Very frustrated as this was a Christmas gift!
December 20, 2022
Reply from Direct Sale
Thanks for the review. But, your order has been refunded due to stock issue.
Item never arrived
Nearly been a month since ordering, and no tracking info was given, I have no idea if I'm ever getting my item, customer service never replied and my apple tree that I bought the net for has just been decimated by the cockatoos. I will be chasing a refund as I haven't heard back from the company.
Edit:
I had to got through PayPal to get my money back, as the company never replied.
December 19, 2022
good price and quick delivery and they…
good price and quick delivery and they woked very well should have gutter clips with them thanks verry much
November 30, 2022
Direct on Sale is always prompt with correspondence and delivery, however check product size to ensure appropriate.
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product. The description matched however, the pictures displayed made it seem much bigger. I will definitely take more time to review the size of products in future. A lesson learned however still very happy to deal with Direct on Sale.
November 9, 2022
No confirmation email
I made an order for a Christmas gift. Three days later no confirmation email has been received. I am getting worried and not sure if I should ring my bank to organise a chargeback and order from a different supplier.
November 19, 2022
Unprompted review
Reply from Direct Sale
Hi Adge, I do apologies to hear this, but confirmation email are sent to each order. It could sometimes go to Junk/Spam folder. Your order has been delivered with in 5 days of ordering. Can you please be kind enough to re-review the rating?
Quick easy ordering and quickndelivery
November 12, 2022
Order No SPDOS712817
when we order some thing what we need is a tracking number so we know when it will arrive thanks Harry
October 22, 2022
Reply from Direct Sale
Thanks for your feedback, but order was refunded due to issue with stock. We do apologies for the invconvinence casued.
Really happy with product and has been…
Really happy with product and has been good service prior to this.
I did not receive my full order. Understand if sold out but would like to be notified and refund sent automatically without me chasing the money
October 7, 2022
Reply from Direct Sale
Thnaks for your kind review, we will take the feedback and try to improve on the process.
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