Disappointed. Does not include mains charger. Fortunately uses USB. Saw nothing on listing stating "No mainscharger included". Enentually found statement on end of box - "Not included - all 5V min. 1A... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful experience, I wouldnt bother using. After i ordered i recieved an email telling me i would get a dispatched email snd tracning info, should be delivered within 4-6 days. Nothing. No email no... See more
Small clear storage boxes with clip lid and handle. I purchased 8 boxes and did not realise they were slightly smaller than I wanted but it hey have come in handy and useful. Ordered and informed when... See more
Company replied
My purchase was packed and dispatched quickly. However the Royal Mail delivered my item to the incorrect address. I emailed direct pick who to this day have not responded. Absorbant customer servic... See more
Company details
Written by the company
Home and Garden at Directpick Shop for everything you need for your home, garden and beyond at upto 50% off the retail price.
Contact info
44 Parkes Street, B67 6AZ, Birmingham, United Kingdom
- info@directpick.co.uk
- directpick.co.uk
2.7
Poor
264 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hanging basket liners
Quick delivery of my order of liners for hanging baskets, which are as good as any at much higher price
March 21, 2025
Unprompted review
Fantastic prompt quick service
Fantastic prompt quick service, would highly recommend.
November 15, 2024
Unprompted review
Very good prices and delivery service I…
Very good prices and delivery service I would certainly use this company again
March 8, 2025
Great product
Great product, fast delivery. Easy to use website for ordering and delivery options.
January 25, 2025
Good service.
January 25, 2025
Broken mug
I would have given five stars but one of the mug's came broken through being badly packed and when I sent an email you didn't reply
January 25, 2025
Have not got part of my order - no responses
I have not got part of my order and for 2 weeks no one responding to the phone and emails. That is strange, as before I had a conversation in email. The missing part is not too valuable and not small at all. I have no idea what to do, hopefully, the store will reply to me.
Update: after this review I got refund for missing part
January 12, 2025
Unprompted review
Never have any troubler.BDG
January 5, 2025
Order arrived in good time and was…
Order arrived in good time and was exactly what I wanted.
January 5, 2025
Service poor overall, communication awful
I ordered 26 items (all the same), 15 arrived in a box very promptly and a receipt stating, order complete.
Multiple contact was made and response was very slow. I threatened to use the Chargeback facility available through your bank. Then I got a response and refund. I see others rate Directpick as poor.....I would have to agree.
December 19, 2024
Reply from Directpick Ltd
Just so you know the process of claims takes 7-14 workig days it could take long depending on a claim and then a refund is issed.
Product arrived late after having paid…
Product arrived late after having paid extra for 2/3 day delivery
December 16, 2024
Reply from Directpick Ltd
Royal mail was expereincing delays in network over festive period.
Reply from Directpick Ltd
Done
I ordered some rose ties which were not…
I ordered some rose ties which were not delivered because of insufficient carriage paid by the company, which I had paid .
Royal Mail did not deliver the goods or leave a card , which I told Kara at customer care.
She did not listen as I informed her that I was unable to collect the goods or supply them with a reference number from the card that Royal Mail did not leave .
All she did was repeat what I was unable to do .
Total ignorance is best to describe, No acknowledgment of their error or customer care .
LOOK ELSEWHERE FOR YOUR PURCHASES
December 17, 2024
Unprompted review
I would give zero stars if I could!
I would give zero stars if I could!. I placed and paid order on 5/12/24 ,was told 4-6 days delivery. Not despatched till 9/12/24!. I still do not have goods,royal mail tracking not working j have emailed them and had no reply,delivery was extra so where are my goods! Avoid this company !
December 12, 2024
Unprompted review
Reply from Directpick Ltd
Royal mail network is experiencing delays during festive periods. We assure you it will get delivered.
Please bear with us for a few days.
thanks
Quick and easy transaction and good…
Quick and easy transaction and good delivery time.
November 18, 2024
Reply from Directpick Ltd
Thanks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.