Ordered glasses in early May. Was promised that they would be received on 17th May. Contacted Direct Sight on 24th May was told that there was a problem on the production line and that my glasses woul... See more
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Totally delighted with the service from this company. Ordered them for a holiday not realising the turn around time could be over a week, emailed to cancel but they said they would try to process it q... See more
Company replied
I recently lost the silicon nose pieces on my Direct Sight Prescription Sunglasses. They were 18 months old old so out of warranty. I contacted Direct Sight who asked me to return them with a covering... See more
Company replied
I accidently forgot to order Express Delivery. I used webchat to resolve which is usually a nightmare. Luckily I was rescued by Zoe, who went above and beyond for me to resolve. I cannot thank her, no... See more
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Company details
Written by the company
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Contact info
Unit 1, The Business Centre, HP6 6FB, Amersham, United Kingdom
- 01494 362 300
- help@directsight.co.uk
- directsight.co.uk
Breach of guidelines
Incredible service
I can't speak highly enough about Direct Sight. Glasses were delivered promptly and to specification and when I utilised the guarantee so as to replace the lens, the service from Maria, despite me sending them the wrong glasses was brilliant - Thanks again Maria and Direct Sight
November 5, 2025
Unprompted review
Reply from Direct Sight
Dear Chris,
Thank you so much for the wonderful 5 star review!
We're delighted to hear your glasses arrived quickly and exactly as expected!
It's great to know Maria was able to help and sort your lens replacement (even with the accidental mix-up!) and we'll be sure to pass on your lovely words on to her!
We really appreciate your support of Maria and the DS Team and we most definitely look forward to helping you again in the future!
Warm regards,
DS Customer Care Team
No glasses delivered
Still waiting for my husbands glasses. Zoe is very nice but have been waiting a considerable time now. They should not use Royal Mail as a carrier, they are the worst delivery company.
Not sure how long we have to wait.
Not good enough.
November 13, 2025
Unprompted review
Reply from Direct Sight
Dear DS Customer,
We're sorry to hear your order has not yet arrived with you.
We were unable to locate your Direct Sight order from the information provided in your organic review; however, based on your comments, it appears this may relate to the email correspondence exchanged earlier today.
Please kindly complete the Non-Receipt Form we sent and return it to us via email. Once received, we can open an investigation with Royal Mail and arrange a replacement for you in the meantime to ensure you receive your glasses safely.
Your satisfaction is our priority and we're more than happy to help in any way we can.
Kind regards,
DS Customer Care Team
Highly recommended company
Despite an early problem with a pair of glasses the problem was soon rectified, great communication from them, special thank to Maria and Zoe who quickly and professionally solved the problem, the glasses were perfect, quickly manufactured and dispatched, far cheaper than high street opticians, would recommend them to anyone
November 19, 2025
Unprompted review
Reply from Direct Sight
Dear Don,
Thank you so much for your wonderful 5 star review!
We're delighted to hear that we were able to quickly resolve the initial issue with your glasses and that you're pleased with the communication throughout - Maria and Zoe will be thrilled to know their assistance made such a positive difference!
Your recommendation truly means a lot to us - thank you again for choosing and trusting Direct Sight!
Kind regards,
DS Customer Care Team
The fastest and most professional on line spectacle provider ever
The fastest and most professional service on line , great quality glasses and superb customer service from Zoe and the guys and girls in the lab , I had an exam looming , I lost my specs on the 11th Nov 7 days before my exam went on line and via the simple ordering process ordered, some none standard specs at 14.00 that day and had them delivered in 5 working days ready for my exam … well done Zoe and the team you are absolute stars great work
November 18, 2025
Unprompted review
Reply from Direct Sight
Dear Stephen,
Thank you so much for your fantastic 5 star review!
We’re so glad we could help you with an "A+ experience" and see clearly for your exam! Zoe and the rest of the DS Team will be delighted to hear your kind words so, thank you!
It's wonderful to know that you're happy with the quality of your glasses and the service you received overall. Thank you for taking the time to share your experience and for choosing Direct Sight.
Kind regards,
DS Customer Care Team
Disgusting Behaviour
Order Number DS-1762755564-76677DS-1762755564-76677
Being told be with you soon new glasses I paid an extra £19 for next day delivery still no glasses . I have a terminal illness leukaemia and they seem to not to care .They said i paid for reading glasses of this was the case why didn't they come the next day delivery? I ordered varifocals but they sent me my order and highlighted readind glasses which they put on. I sent my prescription and was verified I have been very patient with this company. Stay clear from them no reply from last email and still no glasses disgusting behaviour. They charged me £19.99 next day delivery no refund only cost them £9.95 to send glasses that were altered only prescription disgusting company . I also dont believe these reviews from other people are genuine.
November 11, 2025
Unprompted review
Reply from Direct Sight
Dear Lee,
Thank you for your feedback. First and foremost, we sincerely hope you are doing as well as possible.
We understand your frustration regarding the delivery of your glasses. Upon reviewing your order, we can confirm that you had ordered Reading Glasses. Due to the strength of your prescription, these glasses were not eligible for our Next Day Express Service. We communicated this during a phone call on 10/11/2025 to ensure clarity and can confirm that all email correspondence has been responded to.
We value every customer and take all feedback seriously. Our goal is always to provide clear communication and the best possible service and we’re very sorry this experience fell short of your expectations.
Best wishes to you,
DS Customer Care Team
Amazing customer service- thank you Zoe!
I rang customer service before placing my order and was immediately put through to a lovely lady named Zoe. She expertly advised me on the best glasses and clip-on sunglasses for my needs, and even noted to the technicians to tighten the frames for extra security, just as I requested. Her description of the glasses was superb (it turned out she was wearing the exact same pair I was asking about!), and when they arrived, they were perfect. After that call, I completely disregarded several other "next-day glasses" companies. Zoe’s service was the deciding factor - shall be ordering from directsight again!
November 12, 2025
Unprompted review
Reply from Direct Sight
Dear Alexandra,
Thank you so much for your glowing 5 star review!
We're thrilled that your glasses arrived just as you hoped and that your experience with us stood out among other options. We're also so delighted to hear that Zoe was able to help you find the perfect glasses ahead of your holiday!
We truly appreciate your trust and look forward to helping you again on your next order!
Best wishes,
DS Customer Care Team
Great products but poor customer journey map
The finished products were superb, can’t be faulted.
There were a few issues on the customer journey map that could be improved.
On the confirmation email they said the order would be dispatched in 5 working days. Later revised it to 10 working days. I phoned as on day 10 they showed as still in production and was promised despatch in 11 working days. They were finally despatched in 12 and 13 working days. It seems to me pointless contacting Customer Service they always promise but don’t keep to it. The invoice doesn’t get emailed, can’t be downloaded and doesn’t come with the package. I am pretty sure providing an invoice is a legal requirement.
The delivery of the order was to be tracked, but this doesn’t help the customer as they don’t provide tracking numbers.
On both despatch notes the order date and the despatch date are the same, so it strikes me someone is fiddling the stats.
Summary - great products, but the order goes into a big production black hole, you don’t really know when it will come until it plops through your letter box.
November 14, 2025
Unprompted review
Reply from Direct Sight
Dear Simon,
Thank you for taking the time to share such a detailed review. We’re pleased to hear that you were happy with the final product, though are very sorry that the experience leading up to delivery fell short of expectation and accuracy.
Your comments on the overall customer journey are extremely valuable and will be shared with our Operations and Customer Service Teams so we can make the necessary changes - we want the ordering process to match the quality of our products!
Your order invoices have now been emailed across to you by the Customer Service Team.
Thank you again for your honesty and for giving us the opportunity to improve. If there’s anything further we can assist with, please don't hesitate to get in touch.
Kind regards,
DS Customer Care Team
Never got my glasses t
My first review might have been a bit harsh but am deeply disappointed 2 to 5 days for delivery thats fine but now 14 days no sign
November 4, 2025
Unprompted review
Reply from Direct Sight
Dear David,
Thank you for taking the time to reflect and update your review - we do apologise that your order was delayed with Royal Mail following dispatch from Direct Sight.
Many customers do receive their order within the quoted delivery timeline, however the RM Network can occur delays in transit and at the depot/sorting offices.
We did send across our Customer Non-Receipt Form for you to complete on Wednesday 5th November, to which has not yet been completed or returned to us as yet. We do now hope your order has arrived with you since our last correspondence and that you are happy with your new glasses.
Please do not hesitate to get in touch via the email thread you have with us, if we can be of any further assistance to you!
Kind regards,
DS Customer Care Team
1st class service to reglaze a pair of…
1st class service to reglaze a pair of glasses, very pleased with the outcome and a quick turnaround for a great price, will use again. Many thanks
October 27, 2025
Unprompted review
Reply from Direct Sight
Dear Jon,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you were pleased with the reglazing service, turnaround time and value. Our Team works hard to deliver high-quality results efficiently, so it’s great to know that effort is reflected in your experience overall!
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
DS Customer Care Team
Just received my new glasses very…
Just received my new glasses very impressed with the service just ordered a spare pair for my Work
Thank you 5 star service
October 24, 2025
Unprompted review
Reply from Direct Sight
Dear Eileen,
Thank you for your fantastic review! We’re so pleased to hear that you're impressed with your new glasses and the service you received. It’s great to know you’ve already ordered a spare pair - that’s the best compliment we could ask for!
We appreciate your trust in us and look forward to helping you again soon.
Kind regards,
DS Customer Care Team
Glasses needs urgently and class A service
My son broke his glasses and needed urgently. Googled next day delivery glasses, a few other sites said no due to prescription. However direct site was easy. I ordered late thursday night and by 9.15am on Saturday morning they arrived. I also did an error on my ordered and received an email back from Maria how got everything sorted for me. Class A service. In a world where the human touch and customer service can be challenging its important to recognise good service. Will be using for all my future needs.
October 10, 2025
Unprompted review
Reply from Direct Sight
Dear Jo,
Thank you for taking the time to share such a thoughtful review!
We’re delighted to hear that your order arrived so quickly and that Maria was able to step in to resolve the issue - we’ll be sure to pass along your kind words to her!
It’s wonderful to know that our service made a difference when your Son needed his glasses urgently. We truly appreciate your recognition of our team’s efforts and look forward to being your go-to for all future eyewear needs.
Kind regards,
DS Customer Care Team
Don’t ask for a refund!!!!
I returned the glasses as they were faulty and one lens was more out of focus than my old glasses. I was then told I will only be refunded the price of the frames and delivery. The majority of the costs is in the lenses. They would only put this part of the refund as a credit for future purchases. Like I am going to do that !!!!
September 30, 2025
Unprompted review
Reply from Direct Sight
Dear Maurice,
Thank you for your feedback and we’re sorry to hear of your disappointment.
We can see that our Team have already been in touch directly regarding your return and your glasses have been sent to our Lab for a full check.
To ensure complete accuracy when reviewing the lenses and prescription details supplied, we’ve asked for a little more information from you - specifically confirmation of the prescription date and your pupillary distance (PD). This will help us identify whether the issue relates to the prescription or the manufacturing of the lenses.
As explained, our lenses are made bespoke to each order and are therefore non-refundable unless a fault is confirmed. Should our Lab identify any fault in the lenses, you will of course be entitled to a full refund.
We appreciate your patience while this investigation is ongoing and will keep you updated directly with the outcome.
Best wishes,
DS Customer Care Team
Great service from Direct Sight
Great service from Direct Sight . Good communications and informed back up from Customer Care ( Maria is a star !) . If you are looking for glasses at affordable prices and an efficient service which provides a reliable quality product for your needs , Direct Sight is definitely the right choice for you .
September 26, 2025
Unprompted review
Reply from Direct Sight
Dear William,
Thank you for your wonderful review!
We’re thrilled to hear that you enjoyed the service, clear communications and support from Maria.
It's great to know our combination of quality, efficiency, and affordability hit the mark for you. We truly appreciate your recommendation and look forward to helping you with your eyewear needs again in the future.
Kind regards,
DS Customer Care Team
First class service
My first order with Direct Sight, and I am delighted with the services received. Plenty of communication; careful consideration of my requirements; and prompt delivery. Five Star service.
September 24, 2025
Unprompted review
Reply from Direct Sight
Dear Steve,
Thank you for your fantastic feedback! We’re delighted your first experience with Direct Sight met your expectations and more.
We truly appreciate your kind words and look forward to assisting you with any future eyewear needs.
Kind regards,
DS Customer Care Team
Good Customer Service
I asked questions prior to ordering and they were immediately answered. The prices are reasonable. One of the two items I ordered had a problem, introduced on their end. I pointed it out and it was immediately and cheerfully corrected, including refunding my postage charge to re-return the item. Overall I am happy with the service and the Customer Service and would use this company again.
September 24, 2025
Unprompted review
Reply from Direct Sight
Dear Alysia,
Thank you for taking the time to share your feedback and for your kind words about our Customer Service Team. We’re so pleased we were able to resolve the issue quickly for you and that you’re happy with the outcome.
We look forward to welcoming you again in the future. If there’s anything more we could do to earn a 5* review next time, please do let us know - we’d love to make your experience even better!
Kind regards,
DS Customer Care Team
Wow...
Wow... Ordered before 3pm on Monday and delivered 09:15am the following day. Frames are solid and fit perfectly. I'll be ordering from Direct Sight in future, I'm so impressed with the service. Thank you.
September 16, 2025
Unprompted review
Reply from Direct Sight
Dear Colin,
Wow – thank you for such fantastic feedback!
We’re so pleased to hear your glasses arrived so quickly via the Express Service and that you’re happy with the fit and quality.
We definitely look forward to providing you with the same great service again next time! Should you require any aftercare assistance at any time, please feel free to reach out to us at help@directsight.co.uk or on 01494 307 345.
Kind regards,
DS Customer Care Team
Amazing service
Amazing service. Quarter of the price of the high street opticians. I found the service to be very quick.
I'm over the moon with my new glasses. They fit perfectly and the vision is perfect. I was a bit hesitant because I have varifocals but I am delighted with them. I would highly recommend this company.
September 12, 2025
Unprompted review
Reply from Direct Sight
Dear Caroline,
Thank you so much for your wonderful review!
We’re so pleased to hear that you’re delighted with your new glasses and that the Varifocals are working perfectly for you. It’s great to know you found our turnaround time fast and at such good value compared to the high street.
We really appreciate your recommendation and look forward to helping you again in the future!
Best wishes,
DS Customer Care Team
'Next-day' = 'Next-week, maybe?'
After paying for express, next day delivery, and having confirmation on email of a dispatch date; ordered on the 6th, confirmed dispatch of the 8th (yes, delivery est. for 3 days later).. I contacted on the 9th, to be informed they're 'likely' to be dispatched on the 12th..
I get there's a small-print that say's 'may take longer', but charging someone £20 to then get 'if', 'but' & 'maybe', is poor! To then not get a refund, but a cold and blunt (clearly copied and pasted) response - is just poor.
September 8, 2025
Reply from Direct Sight
Dear Ryan,
Thank you for taking the time to share your feedback.
Your order was placed on Saturday 6th September, outside of our working hours, with production scheduled to begin on Monday 8th September. To help speed things along, our Team generously processed your order on Sunday evening, out of hours, so it was ready for production first thing Monday morning.
As outlined in our Express Terms & Conditions, some prescriptions fall outside of the Next Day Express range. In these cases, the order is still prioritised through the lab and dispatched on express delivery once complete. Your order is following this process and remains on track for dispatch on Thursday, as advised.
If you would prefer to remove the express upgrade, we can certainly arrange a refund of £14.05 and move your order back into standard production and delivery timescales. Please kindly let us know on your existing email thread if you would like to proceed with this option.
Kind regards,
DS Customer Care Team
Long long delivery if they come
Long long delivery if they come
15 days and not arrived
September 9, 2025
Unprompted review
Reply from Direct Sight
Dear Graham,
Your order was received on 26th August 2025 and was processed on 28th August on receipt of your prescription details. The order entered Production on 28th August at 12:05 and dispatched 7 full-working days later, 8th August 2025 at 09:41.
I enclose a copy of the latest response to your email this evening (9th August), in case this hasn't been received.
"I'm sorry to hear of your disappointment. The order was dispatched yesterday, 8th September on the 48 hour tracked service as paid for. Your glasses should be scheduled to arrive with you tomorrow - I will look to obtain your tracking details tomorrow on return to the office and forward that across for you. Please note that Transition Lenses have an estimated production time of 7-10 working days."
Kind regards,
DS Customer Care Team
Great Company!
I'm a contact lens user but needed some glasses as I was going on holiday and had recently broken my glasses (which I wear when not wearing my contacts), I spoke to several companies who advertise inexpensive products and quick delivery but they were unable to help me due to my prescription not being suitable and was quoted quite a long delivery time. I spoke to Direct Sight - what a difference! I submitted my prescription to Maria who confirmed they could supply on a next day delivery and also made recommendations. I reflected and placed an order the following day with Zoe. Both girls were great - very polite, friendly and professional. They couldn't have been more helpful. On placing the order I had an email within an hour telling me the glasses were being despatched and they arrived at 9.30 the following morning! Well done Maria and Zoe, it was an absolute pleasure to deal with you.
August 18, 2025
Unprompted review
Reply from Direct Sight
Dear Stephen,
Thank you so much for your wonderful review!
We’re delighted to hear that Maria and Zoe were able to make your experience such a positive one and we truly appreciate you taking the time to share your feedback!
We do hope you had a wonderful holiday and look forward to helping you again in the future, if ever needed! Please do not hesitate to get in touch if you require any aftercare assistance at any time.
Best wishes,
DS Customer Care Team
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