Ordered glasses in early May. Was promised that they would be received on 17th May. Contacted Direct Sight on 24th May was told that there was a problem on the production line and that my glasses woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Totally delighted with the service from this company. Ordered them for a holiday not realising the turn around time could be over a week, emailed to cancel but they said they would try to process it q... See more
Company replied
I recently lost the silicon nose pieces on my Direct Sight Prescription Sunglasses. They were 18 months old old so out of warranty. I contacted Direct Sight who asked me to return them with a covering... See more
Company replied
I accidently forgot to order Express Delivery. I used webchat to resolve which is usually a nightmare. Luckily I was rescued by Zoe, who went above and beyond for me to resolve. I cannot thank her, no... See more
Company replied
Company details
Written by the company
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Contact info
Unit 1, The Business Centre, HP6 6FB, Amersham, United Kingdom
- 01494 362 300
- help@directsight.co.uk
- directsight.co.uk
Breach of guidelines
Honestly a great experience
Honestly a great experience. It was easy to find glasses to fit me and suit my style, I used the next day delivery as my old glasses were very wrong and I needed a solution fast. The only criticism I have is that I didn’t receive a glasses case which for £90 glasses should have been included imo. Thank you anyway and I will use this company again!
May 13, 2025
Unprompted review
Reply from Direct Sight
Dear Jen,
Thank you so much for your 5* review! I'm thrilled to see we were able to expedite your order on the Next Day Express Service in a time of need.
We appreciate your honesty for sharing the downside of your experience by not receiving a case with your new glasses - this type of feedback is really important to us as it helps us highlight areas of improvement for customer satisfaction in our product and packaging.
Best wishes,
DS Customer Care Team
Reply from Direct Sight
Dear Rene,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us! Whether it's finding the perfect pair of glasses or receiving expert eye care, it's always our goal to provide clear vision and excellent service. We truly appreciate your support and look forward to seeing you again soon!
Should you require any after care assistance please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk
Kind regards
DS Customer Care Team
Lacking quality control
The prescription is good and I can see well, but they are very uncomfortable as one nose pad has a sharp extra bit of plastic sticking out of the bottom and a rough unfinished edge and it has rubbed my nose raw.
I'm not impressed. I spent £120 on one pair of glasses and they couldn't even check the pad. There's no way someone could have fitted it without feeling the knife sharp bit at the bottom.
I won't buy from here again.
April 28, 2025
Reply from Direct Sight
Dear Helen,
Thank you for taking the time to share your experience with us! Your feedback is really important to us - it helps us improve and do better next time.
We’re sorry to hear your product wasn’t quite what you hoped for. I cannot see that this was raised with our Customer Service Team to be able to assist and offer a resolution.
That said, we are still happy to assist with a replacement frame, should the issue still present.
Please do contact us at help@directsight.co.uk, including your order number, so we can provide you with our returns information.
Kind regards,
DS Customer Care Team
Reply from Direct Sight
Dear Lin,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us! Whether it's finding the perfect pair of glasses or receiving expert eye care, it's always our goal to provide clear vision and excellent service. We truly appreciate your support and look forward to seeing you again soon!
Should you require any after care assistance please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk
Kind regards
DS Customer Care Team
I ordered my first pair of distance…
I ordered my first pair of distance glasses from direct site I have a complex prescription so I opted for their cheapest frame but paid for the gold thinner lens , when the glasses arrived I was apprehensive but they are perfect,I also ordered a pair with the same prescription from my opticians that I have used for years they cost me £187.00 ,the pair I got off direct site £51.00
I will definitely purchase off direct site gain .thank you
May 2, 2025
Unprompted review
Reply from Direct Sight
Dear Frank,
Thank you for taking the time to share your experience and for providing us a 5-Star review!
We're pleased to hear that we delivered on both Product and Price and it's great to hear that you will be returning for more glasses - we definitely look forward to seeing you again soon!
Warm Regards,
DS Customer Care Team
What can I say
What can I say , I gave the wrong prescription, I phone and ask if any thing can be done , was told to send back the glasses with a copy of the prescription that I would like . And they changed them free of charge,
I did expect to pay something, was not charged a penny.
The glasses are fabulous,
May 2, 2025
Unprompted review
Reply from Direct Sight
Dear Mark,
Thank you for sharing your experience, along with the dazzling 5 stars!
We understand that prescriptions can be difficult to follow and wouldn't penalise you for making an error - at the end of the day, we are all human!
We are so pleased that your glasses were received and met your expectations once this had been rectified by The Team; it's our goal to provide clear vision and excellent service!
Should you require any aftercare assistance at any time, please do reach out at help@directsight.co.uk or on 01494 307 345.
Kind regards,
DS Customer Care Team
easy to use website
easy to use website - good collection of frames, easy download of prescription and fast delivery, all at an excellent price!
Very happy repeat customer
April 28, 2025
Reply from Direct Sight
Dear Julia,
Thank you for taking the time to leave us a 5* review and for your returning custom!
We're so pleased to hear that you found the website easy to navigate and were able to place your order successfully with your prescription details - we love the frames you bought, too!
We can be contacted on 01494 307 345 or at help@directsight.co.uk, should you require any aftercare assistance!
Kind regards,
DS Customer Service
I only gave one star because there is…
I only gave one star because there is no zero star option. Website purchase portal poor, address details not auto fill and manual fill omits critical info i.e. street and house number. Poor delivery and still no glasses after 2 weeks. Finally glasses arrived after this request from Trustpilot but they are excellent. Purchasing protocol needs attention.
April 28, 2025
Reply from Direct Sight
Dear Tom,
We're truly sorry for the frustration you faced during the ordering process and the delay in delivery - that’s far from the smooth service we aim to provide.
Your feedback about the website and checkout experience is really helpful, and we have passed it on to our Team to look into improvements, especially around address entry and order tracking within the Account Area.
That said, we're glad to hear the glasses themselves met your expectations once they arrived. We would appreciate an updated review, should you wish to do so.
Thank you for your honesty and hope we can offer a much better overall experience next time.
Best wishes,
DS Customer Care Team
CSR started off weell but my glasses…
CSR started off weell but my glasses aarived with the wrong lens.. Bit of a let down oever all. The rushed the remake but the 2nd pair turned wth the frame completely warped!
April 26, 2025
Unprompted review
Reply from Direct Sight
Dear Elsie,
We’re sorry to see your review and regret that you’ve had a disappointing experience.
We did contact you via Trustpilot to request further details so we could look into this properly, but unfortunately, we did not receive a response within the timeframe required. Without that information, we're unable to investigate, comment or resolve the matter for you.
If you're still looking for a resolution, please get in touch with our Customer Service Team directly at help@directsight.co.uk - we’re more than happy to assist.
Kind regards,
DS Customer Care Team
Order NOT fulfilled and Co has been dissolved
Ordered new lenses for my glasses, then they charged extra payments, then delivery was very late (which they attributed to the new lenses being rejected at quality control, hence they were being replaced again). After the glasses were returned it transpired that (a) they had broken the frames and (b) the lenses were not fit for purpose. The Co. was then dissolved but the website is open for orders.
April 15, 2025
Unprompted review
Reply from Direct Sight
Dear Richard,
Thank you for taking the time to leave your feedback - we’re sorry to hear about your experience and that you felt the lenses were not fit for purpose. They were manufactured to the customised specifications provided when the order was placed, including standard lens thickness.
The additional charges applied to your order were due to Prism being included in the prescription, which does carry an additional cost, as outlined in our Terms & Conditions.
The delay in initial delivery was indeed due to the lenses being rejected during Quality Control - while we understand this was disappointing, this step is in place to ensure high standards and was followed by a remake at no extra cost to you.
On receipt of your order, you advised that the rim of your frame was split and that the prescription did not meet your needs for distance, intermediate and near vision. After reviewing your order upon return, we confirmed to you that you had selected Occupational Varifocals, which are specifically designed for office use - providing vision at intermediate and reading distances only.
If a frame is damaged while in our care, we inform our customers at the earliest opportunity and offer a replacement from our DS Collection at no additional cost. In your case, an exchange with an alternative frame and a remake to a standard Varifocal was offered to help resolve the issue but as no response was received following our attempts to reach out to resolve, the glasses were returned to you.
Rest assured, the company was not dissolved at the time of your order or purchase. We remain fully operational and committed to supporting all of our customers.
Kind regards,
DS Customer Care Team
Inaccurate and inconsistent info on website
On 30 December 2024 I ordered some glasses for my partner at a cost of £197.93. There were some problems with the fit of the glasses and their suitability for her face. Their website says that, whilst bespoke lenses cannot be refunded, frames can be. After some toing and froing the problem was resolved by my partner supplying an old set of existing frames and the lenses being fitted in them. Direct Sights frames were returned but they are refusing to refund the cost of them being £29.
April 1, 2025
Unprompted review
Reply from Direct Sight
Dear Tom,
Thank you for your review. We're sorry to hear that you were left dissatisfied with one of the two pairs of glasses ordered and we appreciate you taking the time to share your feedback.
As you mentioned, we were able to assist by reglazing your partner’s existing frames and remaking the bespoke lenses originally ordered - all at no additional cost. We’re pleased this led to a satisfactory outcome.
Regarding the refund for the original Direct Sight frames: as per our policy, frames are refundable if returned unused and unaltered within the returns period. In this instance, the lenses had already been fitted into the frame and adjustments were made to accommodate your partner’s left ear. This meant the frame could no longer be restocked or resold, and therefore does not qualify for a refund.
We always strive to offer the fairest resolution and regret any misunderstanding. I can confirm that your full return postage cost of £13.85 was reimbursed.
Kind regards,
DS Customer Care Team
Can't recommend
Customer service was initially good, but my glasses arrived with one lense incorrect/not my own prescription. Even though the paperwork included stated it was my correct prescription. The second time around my order was expediated, but when they arrived, my frame was stretched out of shape.
April 16, 2025
Unprompted review
Reply from Direct Sight
Dear Laura,
We’re sorry to see your review and regret that you’ve had a disappointing experience.
We did contact you via Trustpilot to request further details so we could look into this properly, but unfortunately, we did not receive a response within the timeframe required. Without that information, we're unable to investigate, comment or resolve the matter for you.
If you're still looking for a resolution, please get in touch with our Customer Service Team directly at help@directsight.co.uk - we’re more than happy to assist.
Kind regards,
DS Customer Care Team
My husband had lost his driving glasses…
My husband had lost his driving glasses and needed a new pair before Monday. I spoke to Maria and she explained how to order which I did and they arrived on Saturday morning. He is a very happy husband
Thank you
April 11, 2025
Unprompted review
Reply from Direct Sight
Dear Debbie,
Thank you for taking the time to leave us a 5* review!
We're so pleased to hear that we were able to brighten up the weekend by delivering a new pair of glasses for your Husband on the Express Service!
Please do not hesitate to get in touch should you require any aftercare assistance or are ever in need of another emergency pair!
Kind regards,
DS Customer Care Team
Brilliant service all round. Highly Recommended
I tried Direct Sight after being let down by another company who got my order wrong (twice!).
I'm so glad I tried Direct Sight! I'm delighted with my sunglasses, which are perfect. The communication from Maria has been very reassuring and friendly.
I will not hesitate to come back to this company - highly recommended for service and highly competitive on price too.
April 10, 2025
Unprompted review
Reply from Direct Sight
Good evening,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us, despite unsuccessful attempts with another supplier. We're honoured that you gave us the opportunity and we were able to restore your faith in shopping for glasses online!
It's always our goal to provide clear vision and excellent service so your support is greatly appreciated!
Kind regards
DS Customer Care Team
A real person rang me to discuss prescription!
I was confused over my computer glasses prescription and the optician rang me to discuss. That goes beyond what I was expecting. When they arrived, they were perfect.
March 31, 2025
Reply from Direct Sight
Dear Rob,
Thank you for taking the time to leave us a 5* review!
We understand that prescriptions can sometimes be confusing, which is why it’s so important for us to speak directly with our customers. This allows us to clarify, identify, and confirm any questions regarding your prescription.
We are always on hand to answer any questions you may have at any time!
E: help@directsight.co.uk
T: 01494 307 345
We hope to see you again soon for your next pair of glasses!
Best wishes,
DS Customer Care Team
I had great service and communication…
I had great service and communication with this Company. I bought variafocal glasses and sunglasses and I am very happy with both. Very comfortable on and just as good as ones I’ve bought on high street for double the price. Will buy again. A special thanks to Maria in customer services.
April 3, 2025
Unprompted review
Reply from Direct Sight
Dear Thelma,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us - communication is key with all of our customers and I'm pleased to see that this was a highlight throughout your ordering experience!
Should you require any after care assistance at any time, please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk
Kind regards
DS Customer Care Team
Reply from Direct Sight
Dear Dave,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us! Whether it's finding the perfect pair of glasses or receiving expert eye care, it's always our goal to provide clear vision and excellent service. We truly appreciate your support and look forward to seeing you again soon!
Should you require any after care assistance please do not hesitate to contact us on 01494 307 345 or via email at help@directsight.co.uk
Kind regards
DS Customer Care Team
Still great
I've used direct sight for a number of years, and they have always been pretty good.
The only thing I dont like, is you can no longer get frames sent to you for nothing so you can try them on to find the perfect fit, you have to pay for them. Still the the customer service is really good, Maria and Zoe are really helpful and lovely.
March 31, 2025
Reply from Direct Sight
Dear Matthew,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with us overall!
We understand that a home-trial option is a popular feature online, and we're genuinely sorry to hear this was a downside to your shopping experience with us. We’re always reviewing our services based on customer feedback like yours, so we’ll definitely keep this in mind as we look for ways to improve the experience!
We're always on hand to assist with frame styles and fit, should you need any assistance with a future order!
Kind regards,
DS Customer Care Team
Excellent quality, friendly
Excellent company, has a wide range of good quality frames and good quakity lens, well priced and friendly knowledgeable staff. I had some prescription glasses from them a couple of years ago and still usintg them, now having new lens as my presception has changed as my eye sight is better! I can and do recommend them.
April 1, 2025
Unprompted review
Amazing service from start to finish
Such an amazing service from Maria. This lovely lady went above and beyond to help me secure my sunglasses prior to going on holiday after I had basically left it too late. The communication from order to dispatch was fantastic. The frame choice is great and the sizing guides are really helpful to match to your current glasses. We will be using Direct Sight in future that’s for sure.
March 31, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.