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Direct Teeth Whitening Reviews 

248
•
TrustScore 4.5 out of 5

4.3

Dental Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied

Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Dental Clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(248)

232 reviews in the last 12 months

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Rated 2 out of 5 stars

Not good

I have used the gels previously and been pleased with the result but this time used the hight percentage gel. When I first put it into my mouth I coukd hear a bubbling noise and it felt like I had popping candy in my mouth. After about 10 minutes it became really uncomfortable and I had to take it out. After spilling my mouth with water I noticed my gums had gone white and rhe inside of my lips were a purple colour. After about 30 mins the whiteness had gone put over the next few days my gums /lips were painful as the skin was peeling off. Through the product away. I only give 2 stars for the simple.ordering and quick delivery. Shame though as ordered from yous a few yumes with no issues

November 3, 2025
Unprompted review
Rated 3 out of 5 stars

Could be better?

Dispatch and delivery is really slow…
Syringes could be bigger (hold more liquid). They are quite small in comparison to other companies i’ve used.. So if you look at the price, for the quantity, they are quite expensive!

December 11, 2025
Unprompted review

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