Direct Trade Supplies Reviews 

920
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Ultimately they supply products manufactured by others but yet their delivery is dreadful. Emails telling you the delivery date are wrong. When you phone them they tell you they dont understand how th... See more

Rated 5 out of 5 stars

Excellent customer service from Direct Trade Supplies. I accidentally ordered the same item twice and only realised after the standard returns window had passed. I contacted Richard to expla... See more

Rated 5 out of 5 stars

Was a bit worried by some of the reviews about customer service but have no fear, they surpassed my expectations. Floor lamp and ceiling light fitting and bulbs purchased. Fantastic prices and deliv... See more

Rated 5 out of 5 stars

Great experience dealing with Direct Trade Supplies. We were able to buy the 5 different lights we needed from the same supplier. With a great website that is intuitive and easy to use. The prices are... See more

Company details

  1. Lighting Store
  2. Electronic Spare Parts and Components Store
  3. Boiler and Heating Service
  4. Security Equipment Store

Information provided by various external sources

If you're looking for a trustworthy, reliable and affordable electrical wholesalers where customer service really is the top priority, look no further than the team here at Direct Trade Supplies. With all the electrical components and supplies you'll need in our electronics and tools store, there's no reason to look any further than DTS when you need wholesale electrical components at a great price. We're the most passionate electrical wholesalers around, and we're confident our customer service won't be beaten. As the premier electrical component and tool suppliers in the UK, we've got a specialist team based in Plymouth, Devon, ready to assist you in finding the right equipment for any installation.


Contact info

4.0

Great

TrustScore 4 out of 5

920 reviews

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No recent history of asking for reviews

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4.0

All reviews

(920)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Value and service!

We knew the make and model of charger we wanted to buy and had a look at the deals available online. DTS had the most competitive price and a look at their reviews was very reassuring. We could see that we could expect next day delivery but, as we would be out the following day, we wanted to delay despatch by 24 hours. We gave DTS a call and were impressed by how helpful and friendly they were. The charger arrived, as promised, on schedule. Altogether an excellent experience!

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent after-sales service

I ordered 5 bathroom wall lights and 6 outdoor ground level lights, along with the lamps to go in them, at around a third of the price I had seen elsewhere. I received the order within a few days, but when the lamps were fitted, the cover of one of the bathroom lights was wrong and would not fit over the lamp. I contacted Direct Trade Supplies and explained the problem and they ordered and posted a replacement which arrived in a few days. Fantastic after-sales service.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE!

I recently had the pleasure of dealing with Direct Trade Supplies, and I can't say enough about their exceptional customer service.
From the moment I reached out with inquiries, their team was incredibly helpful and responsive.
They went above and beyond to ensure I had all the information I needed and even helped me find the perfect products for my project.
It's refreshing to encounter a company that truly values its customers.
Direct Trade Supplies has earned my trust and loyalty, and I wholeheartedly recommend them to anyone seeking top-notch service and quality products.
Five stars without a doubt!

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

Exceedingly bad and arrogant Customer Service

Tried to place an order online, stated payment had gone through and got order number but then said order status failed. Called them and he said their system had gone down and he would call me back in about 10 minutes. Waited over 3 hours and called them back. Was advised that the delivery address was wrong as their system would not recognise it, so changed address and tried again and payment wouldn't go through so called them back again and a very flippant and arrogant man who obviously had no customer service training was basically not interested at all so I told him I would buy my items elsewhere and he said something like 'you go do that'. I am a buyer by trade and I will never be using this company to buy any future goods. prefer to work with suppliers who actually have customer service.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, exceptionally prompt delivery and competitive pricing
I wouldn't hesitate to recommend this company and all their staff and have already done so on several occasions.

March 23, 2023
Unprompted review

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