Directwigs Reviews 41

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Hi I returned a wig back to them got it Friday not to my liking send back via recorded delivery same day ….they were supposed to get it yesterday tracked it ….they refused my parcel …tried to phone t... See more

Rated 5 out of 5 stars

I highly recommend buying from DirectWigs, the photos online are pretty accurate in style and colour, and it is very easy to order. They keep you up to date and the wigs are of good quality and fairly... See more

Rated 5 out of 5 stars

Extremely pleased with the product as well as the fast efficient service & delivery. Competitive prices that are hard to be beaten. Finally found a wig that fits my petite size. Purchased Carrie pe... See more

Company replied

Rated 5 out of 5 stars

Ordered Ellen Willie Cri wig first time ordering. From the moment I ordered I was emailed to confirm and continued to be emailed with progress of the order,which came arrived in around a week. Amazin... See more

Company replied

Company details

  1. Wig Shop
  2. Cosmetics Store
  3. Hair Product Store

Written by the company

Online supplier of competitively priced leading brand wigs in both synthetic and human hair since 1998. We supply fashion wigs and VAT free medical wigs to the public as well as serving the film and theatre industries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

41 reviews

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Rated 5 out of 5 stars

Raquel Welch Straight up with a Twist

Direct Wigs does not have this wig on their website but obtained it for my within 2 weeks. It is a very pretty wig, comfortable to wear and with Hair u Wear heat fibre enabling you to heat style. I am very pleased with the wig and of course with the usual excellent service from Direct Wigs. I highly recommend both.

October 12, 2021
Unprompted review
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Reply from Directwigs

Thank you for your kind words.

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough….as a cancer patient going through chemotherapy they have made the process of choosing a wig much more bearable. Customer service from Josie and Kerry was amazing and nothing was too much trouble…..returned wigs were refunded promptly a first class service.

October 10, 2021
Unprompted review
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Reply from Directwigs

Thank you for choosing Directwigs and I am delighted you are pleased with our service.

Rated 5 out of 5 stars

satisfaction

Have always been very satisfied with the service and helpfulness of the staff and never had the need to return any wig that I have purchased.I have been wearing wigs for over 10 years so usually know what size, colour etc I want.

October 2, 2021
Unprompted review
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Reply from Directwigs

Thank you for taking the time to register your experience with us.

Rated 5 out of 5 stars

Excellent service

Excellent service, the staff are extremely helpful, have dealt with them for some considerable time

October 2, 2021
Unprompted review
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Reply from Directwigs

And for many more years we hope!

Rated 5 out of 5 stars

Excellent service

I have been using your company for many years and Kerry and Josie are amazing ladies who always provide an excellent service. Nothing is ever too much trouble. I wish you continued success in future.

October 1, 2021
Unprompted review
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Reply from Directwigs

Thank you, always good to receive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service from Kerry who sorted out my order. I purchased a Gisela Mayer spirit wig in chestnut Mix and it's Fabulous . It is lovely to have a genuine company to deal with and purchase from and will definitely be ordering from them in the future. Natalie.

September 30, 2021
Unprompted review
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Reply from Directwigs

A great choice. One of the best and so natural in appearance. Welcome to Directwigs!

Rated 5 out of 5 stars

Great Service Great Product

Extremely pleased with the product as well as the fast efficient service & delivery.
Competitive prices that are hard to be beaten.
Finally found a wig that fits my petite size.
Purchased Carrie petite by Jon Renau in Raspberry Twist. Beautiful rich colour that has washed well to date. Extensive colour palette in this make.

September 25, 2021
Unprompted review
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Reply from Directwigs

So pleased we helped you find a wig you are comfortable with. The smaller sizes can prove a problem but we will always try our hardest to recommend petite styles from all of the brands.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really fast to despatch and they are much more reasonably priced than the other companies. They have a wide choice from all the leading brands and the customer service is second to none.

August 9, 2021
Unprompted review
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Reply from Directwigs

Your feedback is very much appreciated. Thank you.

Rated 4 out of 5 stars

Ellen Wille wig

The wig I bought was an Ellen Wille. It was a great fit, as all her wigs are for me as I have a smallish head. The colour was lovely and it didn't look wiggy.

I had looked on other sites, but this one was the least expensive for that style that I came across.

The only reason that I didn't give 5 stars was because I'm not keen on permatease, which this wig has, otherwise it's great.

July 23, 2021
Unprompted review
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Reply from Directwigs

I have contacted the manufacturers but they do not have any knowledge of the word permatease, please do call the office and help us on this one. Sounds like you were pleased with our service. Thank you for your comments.

Rated 5 out of 5 stars

I can't rate this company high enough…

I can't rate this company high enough nothing is to much trouble. I'm so glad I come across this company top class wigs at very good prices. Plenty to choose from. First class delivery. And they keep in touch every step of the way to let u know what's happing with your order.. Just want to say thank you. For making me happy again.

June 25, 2021
Unprompted review
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Reply from Directwigs

Thank you for taking the time to share your thoughts and experience with others = always helpful for anyone buying their first wig or is not happy with a company they have used before. Our wonderful ladies Kerry and Josie will always go the extra mile to help.

Rated 5 out of 5 stars

Good choice of wigs and competitively…

Good choice of wigs and competitively priced. Speedy service, good communication. Would most definitely use them again. And, my wig is perfect!

June 9, 2021
Unprompted review
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Reply from Directwigs

Thank you for your comments, and delighted your wig is perfect.

Rated 5 out of 5 stars

Cloud Wig by Ellen Wille

After seeing a friend wearing the Cloud Wig by Ellen Wille I fell in love with the style.

I opted for chocolate tipped and couldn't be happier with my choice. I have had lots of compliments when wearing the Cloud Wig.

Cloud only has a small lace section at the front parting this dose not comprise the style. It's not a wig you can style off your face, I did ware one side in a grip. The cap fits well I have a 21inch head. It also has some permeates which I avoid but it's not to bad. Nice light density which I love.

Would very much recommend this wig.

June 8, 2021
Unprompted review
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Reply from Directwigs

Great to see you have joined our band of happy customers. Thank you for taking time to share your experience.

Rated 5 out of 5 stars

Fabulous that I found this site online…

Fabulous that I found this site online by chance.
I have bought 2 wigs in the last few weeks a real hair and a hybrid.
Kerry is lovely and says their policy is to try and are free to return if you are not sure.
Would highly recommend the fact it’s in the uk and you will not be left With a wig your not happy with.
They both arrived so quickly
The wigs are great quality Ellen Wille fabulous

June 2, 2021
Unprompted review
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Reply from Directwigs

Good to know we have another happy customer. Wigs from the Ellen Wille collections continue to be one of our most popular, and like our other brands offer excellent value- especially at our prices!

Rated 5 out of 5 stars

great company a huge choice of wigs

great company a huge choice and the cheapest I could find, they kept me up to date on my order and sent the reference to check delivery with Royal mail ive made 3 orders so far with more in the future

June 2, 2021
Unprompted review
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Reply from Directwigs

Thank you for your feedback. We have found the Royal Mail 24 to be a very reliable service and now send all orders this way. I hope we continue to serve you well.

Rated 5 out of 5 stars

i ordered a wig but it was out of stock…

i ordered a wig but it was out of stock i had to wait just over a month which i did not mind the when the item came back in to stock it was sent out to me straightaway good service kept me up dated 10/10

June 2, 2021
Unprompted review
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Reply from Directwigs

Sorry you had to wait a month for your wig, we know it can be very frustrating but Covid has impacted on all manufacturers and we just keep trying every which way to get orders to customers as soon as possible.

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