Terrible experience. I paid 17,000 DKK for a ring in November and never received it. No proper updates, poor customer service, and now the gold price has gone up. I’ve asked for a refund and compensat... See more
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See what reviewers are saying
Bought for Christmas it was very fitting that it arrived giftwrapped with a heart made on top. The product itself also got the “awww!...” intended.
Best service
Top service.
Company details
- Jeweler
- Diamond Dealer
- Gold and Silver Trading Company
- Jewelry Designer
- Jewellery Manufacturer
- Jewelry Repair Service
Written by the company
Dirks Jewellery (Guldsmed Dirks A/S) er ikke en almindelig guldsmed, hvilket du fornemmer, så snart du træder over dørtrinnet til en af vores butikker. Her bliver du mødt af en håndplukket blanding af smykker, der både tæller eget design og kendte brands fra ind- og udland. Her finder Du både den avantgardistiske cocktailring, det klassiske diamantsmykke, samt smykker der designmæssigt og teknisk er i særklasse. Du vil blive mødt af et veluddannet og engageret butikspersonale og Danmarks bedste guldsmede, der i samarbejde med dig, vil gøre alt for at Du finder det helt rigtige smykke.
Contact info
Denmark
- dirksjewellery.dk
3.6
Average
705 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
Terrible experience. I paid 17,000 DKK for a ring in November and never received it. No proper updates, poor customer service, and now the gold price has gone up. I’ve asked for a refund and compensation. Not a trustworthy store — avoid if you want peace of mind.
March 30, 2025
Unprompted review
Reply from Dirks Jewellery
Kære Sara
Tak for din anmeldelse.
Jeg er rigtig ked af din oplevelse i vores forretning, og jeg er enig, forløbet har på ingen måder været optimalt. Vi har tilbagebetalt dine penge inkl. den stigning der i mellemtiden har været på guldet. Vi er kede af det og undskylder.
Med venlig hilsen
Sarah
Manager
Dirks Jewellery
Excellent service
October 27, 2020
Super service
July 28, 2020
Unprompted review
Best service
June 5, 2020
Unprompted review
Easy to navigate website
Easy to navigate website, great descriptions, fast delivery - excellent experience!
April 8, 2020
Unprompted review
Pretty tiny thing
Bought for Christmas it was very fitting that it arrived giftwrapped with a heart made on top.
The product itself also got the “awww!...” intended.
December 25, 2019
Unprompted review
Good experience.
December 25, 2019
Unprompted review
Fantastic choice
Fantastic choice, fast delivery and beautiful quality!
October 20, 2018
Unprompted review
Top service.
October 6, 2018
Unprompted review
Super god kvalitet og super …
Super god kvalitet og super leveringstid, selv i juletiden. Eneste jeg kan bemærke er, at i sender for mange emails om at man skal anmelde jer på trustpilot.
December 26, 2017
Unprompted review
Hurtig ekspedition og levering.
September 19, 2017
Unprompted review
Super service
July 21, 2017
Unprompted review
Super fin service
May 9, 2017
Unprompted review
beautiful products, safe and quick delivery
I got my engagement and wedding rings made by Dirks, and I still come back to them when I want special gifts. Many online choices and good service.
June 10, 2016
Unprompted review
Hurtigt levering , sikke handler . Jeg vende tilbage snart ☺
Supper god handler
June 19, 2013
Unprompted review
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