Diroma1980 Reviews 

414
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning design of the products, often noting they look even better in person and fit perfectly. Many people highlight the exceptional service and communication, describing the ordering process as smooth and outstanding. Reviewers frequently commend the fast and efficient delivery, with items often arriving sooner than expected, even for international orders. However, some customers also noted concerns regarding shipping services, including unexpected additional customs fees, a lack of transparency about these costs, and occasional longer delivery times.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exceptional... See more

Quality

Customers consistently note positive experiences with quality, frequently describing products as outstanding,... See more

Delivery service

Customers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Service

Reviewers highlight positive aspects of service, with many customers finding the service and product to be up... See more

Order

Reviewers mention positive feedback about their order experience, with many expressing satisfaction and plans... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product is great as always! Unfortunately Royal mail fumbled the package somehow and as soon as I alerted the Di Roma team something was wrong they immediately got on the phone and made sure Royal... See more

Rated 5 out of 5 stars

The item arrived faster and before expected, despite being shipped from another country, compared to items I’ve ordered in the US. Also, the packaging was unique and stylish with a subtle hint of a go... See more

Rated 5 out of 5 stars

Amazing products, service and shipping timelines. No one likes taxes and tariffs but that is well beyond Angelo’s control. I will continue to pick out the products I want and recognize the obligat... See more

Rated 5 out of 5 stars

First and foremost, the ties, with their design and craftsmanship, are a cut above any other ties at this price point. They could easily sell for $200 in a high-end Men's store in the US. Love the w... See more


Company details

  1. Tuxedo Shop
  2. Fashion Accessories Store
  3. Men's Tailor

Written by the company

Refined excellence, unparalleled Made in Italy craftsmanship expressing the Art of Tradition. Here at Diroma1980 we care about our customers before, during and after purchase.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

414 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(414)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure class

Amazing quality, the best shirt in every aspect, beginning with the fabric, the details, softness, simply pure class.

January 21, 2025
Rated 5 out of 5 stars

Amazing family business

I will always give DiRoma (a family business) 5 stars, because I'm treated like a 5-star customer. It goes both ways. Incredible service, handmade products, great communication. You cannot go wrong with DiRoma.

January 28, 2025
Rated 5 out of 5 stars

Beware of storing

Beware of storing, its a bit frail and can easily tear I already have a few frays nothing major but I love it, i already have a feeling it be one of my favorites in my collection.

January 21, 2025
Rated 5 out of 5 stars

Great value for money

The ties are exquisite and the service level is absolutely superb. Accompanied by Angelo Balestra’s daily demonstrations on how to pair his ties with various outfits - Diroma 1980 offers excellent VFM products.

January 7, 2025
Rated 1 out of 5 stars

It took way to long ship this item

It took way to long ship this item. If it wasn't in stock I should have been told.

Once shipped it got here very fast.

December 30, 2024
Diroma1980 logo

Reply from Diroma1980

Hi Doug,

Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations. We want to take a moment to clarify that the item you purchased was listed as a pre-order on our website, with an estimated shipment timeframe provided at the time of purchase. We’re pleased to confirm that we adhered to this timeline as promised.

We truly value your understanding and are here to address any further concerns you might have. Please don’t hesitate to reach out if you’d like to discuss this further.

Best regards,
Team Diroma1980

Rated 5 out of 5 stars

Great customer experience

Quality products, fair prices and a great customer experience. We were experiencing a postal strike in Canada and the Di Roma team responded promptly with alternatives to assure I received everything on time. Will definitely be purchasing here again.

December 23, 2024
Unprompted review

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