The suction backed rubber bath mat was of very good quality - something that I knew I would be buying from a reputable supplier. I feel much safe in my daughter's shower now when I visit her, but it... See more
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See what reviewers are saying
I hesitated for some time about buying a walker for myself. Lots of research into the best types to suit navigating the ups and downs around my yard. I found a walker with ten inch front wheels on... See more
Purchased 4 Wheel Walker for personal use. Prompt delivery, product was as described. Price reasonably competitive. Add stated "delivered assembled" but it came in a compact box (no surprise) and ther... See more
From the easy ordering , prompt delivery of our Sock & Stocking aids, the Disability Shop is excellent to deal with. The Sock and Stocking aid that we order is a brilliant device and a game changer f... See more
Company details
Written by the company
Disability Shop provides you with easy access to disability aids & equipment. Available 24/7 online & on time. Our range includes wheelchairs mobility walkers electric hospital beds lift chairs mattresses and bathroom toilet items. NDIS registered. Gua...
Contact info
Corporate House 155 Varsity Parade, 4227, Varsity Lakes, Australia
- 1800 221 090
- support@disabilityshop.com.au
- disabilityshop.com.au
Bigotry and Prejudice from the Delivery Driver
The packages were delivered on time but the delivery driver initially refused to deliver them to the front door. Despite me clearly being unable to carry anything as I was on crutches with a broken leg, the delivery driver stated it wasn’t his job. I asked him again and he said he’d carry the package but only if I said “Pretty please”.
Although I stated I‘d already said please, he told me it wasn’t enough - laughing at me he again told me it had to be “Pretty please”. Since there wasn’t any way I could carry the package upstairs while on crutches I asked again with the demanded expression of “Pretty please.”
This was a customer experience that no one should be subjected to, let alone a customer unable to walk who was awaiting disability aids.
This was nothing more than bigotry and prejudice directed at someone who couldn’t respond.
I’m happy to discuss
Mark Coles
0409 288 652
July 1, 2024
Reply from Disability Shop
Hello Mark, Thanks for taking the time today to talk with me today. I have passed details of your experience onto the management of the courier company involved and I'm sure they'll take appropriate action at their end. I'm pleased you were satisfied with our performance as a business and truely value your comments to use our services again if required. Let me know if you need any further assistance. Regards Allan
Exactly what I needed and fast…
Exactly what I needed and fast delivery. Communication on the process was also excellent.
June 28, 2024
Mums shoes
I could not have found a more helpful assistant.
She was very understanding, polite and kind.
She pointed me in the right direction and my mum has now got the exact right shoes and slippers.
June 28, 2024
Arrived quickly, solid and safe product
The Shower Stool arrived quickly, clipped together in a simple but solid fashion and I feel safe while I get to be cleaned up.
June 28, 2024
Foldable shower chair
Works well no issues with it all, folds easy and set up was quick
June 28, 2024
I order a walking stick with four…
I order a walking stick with four standing stick is was great more support and firm.
June 20, 2024
Did not have the style/model I wanted…
Did not have the style/model I wanted but delivery and time excellent.
May 29, 2024
I hesitated for some time about buying…
I hesitated for some time about buying a walker for myself. Lots of research into the best types to suit navigating the ups and downs around my yard. I found a walker with ten inch front wheels on the Disability Shop and purchased the walker.
After a slight hiccup, Allan sorted everything quickly and I received my walker.
It has become my bestie!
June 1, 2024
Unprompted review
All Goooood
May 20, 2024
I followed a link on the website to a…
I followed a link on the website to a selected product, when adding to basket a different part number item was unknowingly added and I ordered it, once arrived I discovered the wrong product and the part number was different again to what showed on invoice and what was ordered. I then only got refunded cost of item and not including postage and I had to pay return postage for an item that I did not order. Disgraceful situation. Would not recommend to anyone
May 15, 2024
Reply from Disability Shop
Hello Warren Rowell,
Obviously you are frustrated and annoyed about whats happened here. As are we.
We do our best to minimise errors when customers are ordering online, but in this instance despite our best efforts this terrible situation exists. You are unhappy and we have had our reputation tarnished.
You have told us that you thought you were ordering a 3 wheel walker - you ordered a 4 wheel walker.
I guess the old saying "a picture paints a thousand words" holds true here.
At every step of your purchasing decision an image was clearly displyed to you - even in the shopping cart. The image was the 4 wheel walker that your ordered.
With regards to the refund - the value of the refund and terms to which you needed to comply were accepted by you via email. If you had concerns you could have easily raised them prior to the walkers return and refund - unless you paid as little attention to the return transaction as you did to the original ordering process.
Sincerely disappointed
Allan
Service provided was fast
Service provided was fast, efficient and I really can't fault my experience! Highly recommend !
May 15, 2024
Allan and his team were extremely…
Allan and his team were extremely helpful in supporting us with our purchase, and even more important when we had a few issues they didn't hesitate to quickly resolve the problems even though were on the other side of the country in WA.
Very professional service and we whole heartedly recommend Disability Shop
Thanks Dave and Julie
May 29, 2024
Unprompted review
Quality products
Quality products, exceptional customer service and prompt delivery- you can’t ask for anymore!
May 12, 2024
Efficiency
May 10, 2024
Good prices quick delivery¡
May 7, 2024
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