DC Capital Reviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely professional, polite, and supportive during stressful and difficult situations. People note that team members communicate clearly, answer every question thoroughly, and always handle personal property with great care and respect. Consumers also highlight the highly efficient drying and deep cleaning services, noting that workers arrive promptly and leave the workspace exceptionally tidy. Reviewers deeply appreciate the thorough organization, reassuring attitude, and prompt practical support provided when dealing with unexpected property damage. Clients feel they are in safe hands from the very first interaction until the completion of the work.

What people talk about most

Staff

Consumers find staff to be positive, highly organized, and exceptionally professional during difficult... See more

Service

Customers report extremely positive and professional experiences with the service provided during difficult... See more

Customer service

People report positive experiences with customer service, highlighting frequent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Hap... See more

Rated 5 out of 5 stars

During one of the most stressful moments I’ve had to deal with, their professionalism stood out from the very first interaction. They were patient, understanding, and incredibly organised, which took... See more

Company replied

Rated 5 out of 5 stars

They-yazen RK Adam and his team, Ahmed and Josef arrived this morning to cope with the after effects of a long term leak from a cold water pipe in the cloakroom. They did a first rate job cleaning u... See more

Company replied

Rated 5 out of 5 stars

We cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. They kept us informed on what was happening every step of the way, worked tirelessly... See more


Company details

  1. Water Damage Restoration Service
  2. Fire Damage Restoration Service

Written by the company

Welcome to Disaster Care Capital, your trusted partner for all your property restoration needs. We specialise in professional restoration services for properties damaged by water, fire, storms, mould growth, black water, and sewage. With our expertise, we restore your property and its contents back to a pre-loss condition ensuring a swift recovery process. Founded in 2017, Disaster Care Capital was established with the goal of providing professional restoration services to both the insurance and private sectors. We have quickly earned a reputation for excellence in the industry, delivering reliable and high-quality restoration solutions. Our dedicated team of IICRC certified technicians brings over 20 years of experience to every project. With their extensive knowledge and skills, they have successfully handled numerous restoration projects both in the UK and Dubai ensuring efficient and effective outcomes. Our experienced and IICRC-certified team of technicians is equipped with the latest tools and equipment to handle restoration projects of any scale. No matter how big or small the damage, we have the knowledge and resources to address it effectively. Trust Disaster Care Capital to be your reliable partner in restoring your property to its pre-damage condition.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A thoughtful, caring and efficient team

The team from disaster care capital have been nothing short of amazing. When there is a disaster in your home, what you need is people sorting it out who are thoughtful, caring, and efficient. Almost without exception, this is how I would describe the technicians. The Claims handler Jaylan is especially wonderful and has kept me up-to-date with progress via WhatsApp in a very friendly way. I would recommend them without hesitation.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ali and his team did an excellent job

Ali and his team did an excellent job. They worked quickly and thoroughly and found the site of the leak. They also protected the surrounding area and left no mess. I was in good hands and very grateful.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Dry house after major water leak

We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Happily everything is back to normal now and we can get on with our lives! Special mentions to Sam and Archie who worked brilliantly in really difficult conditions.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

Ali and his team were really efficient and friendly - they explained everything, got the equipment set up quickly and had everything dried in half the time I expected! Really nice guys too, recommended if you’re ever in the unfortunate situation of needing their help

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Waile Bilal and Archie were very…

Waile Bilal and Archie were very organised and efficient at exposing the water- damaged areas and installing drying equipment and ancillaries. Their meticulous cleaning and tidying of what was clearly a very messy job was straightahead impressive and much appreciated.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Disaster Care were brilliant.

I cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. Brilliant communication throughout and were always willing to help with the numerous questions I had! Both Ali & Jaylan were an absolute pleasure to deal with. Thank you so much for all your help.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service! Very Pleased with the work done by Ali. Jo and Mahdi.
We had a fire damage that had been handled and restored 100% well by these guys! Can Highly Recommend them!
Susanta Dutta

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

We cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. They kept us informed on what was happening every step of the way, worked tirelessly in difficult conditions, and showed amazing sensitivity in an otherwise difficult time for us. They treated both us and our home with the utmost courtesy and respect and were an absolute pleasure to deal with. Thank you Karim and the team for your hard work and showing that you care about what you do.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING team of deep cleaners

We had a small fire - no water damage, just smoke - and DDC were sent via our insurance company to deep clean and de-odorize the house.
They were outstanding. From the first phone call from They-Yazen, to the finished item. They arrived on time in full CSI outfits, were unfazed by anything - we had NO power but they sorted by asking neighbours builders. Every wall, ceiling, behind all furniture, incl. fridgefreezer, tumble driers. Every cupboard top. Even hoovering the loft, incl the inside of the roof. They kept me up to date with their progress throughout the day with photos via Whatsap. The whole team were fantastic. I would highly recommend them to anyone who needs a proper deep clean. Thank you They and team

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good communication and service

The team have been very communicative and always on hand for my queries when I call. Sam has been very diligent and give us realistic timeframes and expectations.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

0 Stars

If I could, I would give 0 stars. Terrible service. Technicians were late, rude and uncommunicative. Claims handlers were ill informed, dishonest and incompetent. Service was lengthy and unclear throughout and generally incomplete. I sincerely hope you don’t not have to use this company.

Even after complaining to my insurance provided I was still hassled by the director where a performative 'investigation' was carrierd out, where he comfirmed that he was 100% happy with the service provided. If you see the name DisasterCare Caspital, Run

October 22, 2025
Unprompted review
DC Capital logo

Reply from DC Capital

Dear Mr Robinson,

We have carefully investigated your claim from start to finish and would like to clarify a few points for accuracy:

1. After reviewing all call recordings between yourself and our claims team, we found that no member of staff was rude, dishonest, or provided misinformation.
2. You stated that your clothes were returned after 8 weeks. In fact, the first batch of restored clothes was delivered to you only two weeks after collection on 25/09, with the full process running from 12/09 to 06/10 — fully within our standard service times.
3. When contacted to discuss your allegation of dishonesty, you were unable to provide any supporting evidence and chose to end the call before we could complete the discussion.
4. While our technicians did arrive later than planned due to traffic, they did call ahead to inform you — as is standard practice in London where multiple daily visits are scheduled.

We regret that you chose to end communication before our investigation outcome could be shared. At Disaster Care Capital, we take every policyholder’s satisfaction seriously and always aim to deliver a professional, transparent and timely service.

Rated 5 out of 5 stars

Amazing company

Amazing company. From their central office support (Jaylan) who was on hand to help me with my every query, to their in person visits, they've helped me so much with a leak.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Water leak

As a result of a water leak at our property we needed 2 humidifiers and regular monitoring. The guys came out every week until the drying process was complete. Thank you. A special shout out to Sam who was fab.

October 2, 2025
Unprompted review

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