discandooo Reviews 2,176

You took my money, but there were no feasible transport options, and I haven't received any answer from customer service about my request for a refund.

I make order and no one answer my emails..

The shop an experienve was ok, but the shipment was not I wanted. But anyhow after tree weeks I will get my order.

Dear team of the online store, Discandooo

I am writing to you regarding a refund for order DI2000016205
Please inform me about the procedure to be followed for the return, as well as the terms and conditions of the return. Please send me detailed return instructions and information on how I can receive a refund.

Thank you for your understanding and I look forward to a quick and hassle-free return process.

I made order 4.12.2023. Where are those 3 parcels?👍

1.Made an order
2.Ordered a shipment
3.After couple of days went to see the status of the order
4.Order ia nowhere to be found on "my orders"
5.Sent message to Discandoo to ask where is my order?
6.Recieve no answer
7.After one week recieve a message from the shipping company that my order is cancelled
8.What??
9.Send another query to Discandoo
10.Send another message to cancel my order and return my money
11.Finally recieve an answer "sorry, we've been busy but your order is being shipped and is on the way"
12.Order another shipment
13.Shipment company cancels the order again

Result:
1.Discandoo says shipment is on the way.
2.Shipment company says the shipment is cancelled
3.Go to Alko to buy the wine.

Hi, it took almost 3 weeks (2 days less) to get notification mail from shipping company that order has been successfully created.

Picking up ordered items plus delivery to Finland seem to take 3-4 weeks if not longer before X-mas 2023.

The Christmas Liguor came two weeks late so I have to give only 3 stars!

Despite vast selection of beverages, the site is easy to use.

precise order execution, delivery time could be shorter.

Really fast delivery and all the goods I ordered

I would like the wines to be labelled whether they are dry semi-dry or sweet

This time it took over 2 weeks to even process my order. One item was left out (refunded). Usually works without problems

Good quality products with unbeatable prices, service is also fast.

Smooth and clear communication. Swift delivery.

Got the parcel but wine box was damaged and empty in shipping !! bad pagaded ? ????

I was after a beverage that is not available in Poland so I decided to buy in on Discandoo and arrange a courier to pick up the parcel myself. What could go wrong?

Unfortunately, everything. The only instruction available on their website on how to arrange transportation from their warehouse in Flensburg was to 'google it'. And the address of course.

At first, I sent them an email asking for parcel dimensions and recommendations for shipping companies. No response for 3 days. I kept receiving transportation reminders so I figured out the dimensions myself and paid for shipping with DPD.
Contacted them again several times asking if they received confirmation of my shipping. They only responded after I emailed them that I received a package but with the wrong order. In their first response they completely ignored the information about the wrong order (even though I attached pictures) and requested that I send the shipping label so they can start packing.
We exchanged several emails. Mainly due to the fact that I they kept misunderstanding or ignoring my questions/requests. When I realized that this email exchange could go on forever, I gave in and ordered the second shipment. That was my mistake.

When I let them know that I ordered another DPD courier I was informed that packing takes 2-5 business days after they receive the shipping label.
What? I do not know the shipping company that waits a week before picking up the parcel. I tried to contact DPD to arrange it anyway, but I was unsuccessful.
I sent Discandoo support 3 emails with confirmation of my DPD shipment paid. I begged them to start preparing my order but they refused.

But guess what - two days later I got an email from them saying that my order had been canceled because I did not arrange transportation (?!).

At this point, I was beyond frustrated. I demanded they compensate me for the cost of two international shipments but they keep refusing to take accountability. If I had known all the things they said AFTER they canceled my order
(e.g. how long it takes to prepare the order or the fact that they work with delivery agents only, not the couriers), I would have never paid for any shipment and politely asked them to cancel my order. A little too late.

So all in all, almost two weeks passed and over 15 emails were sent to their customer support. No sufficient information was provided, the cost of two international shipments was thrown into the bin and no accountability was taken. And obviously, I did not receive what I ordered.

Never before have I encountered such a level of incompetence and disregard.

Avoid at all costs!