I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t receive my Gift Card on the date I was expecting, so I contacted Customer Services, I received a reply back asking for some more details. I sent the additional information and it was sorted q... See more
Company replied
Ordered Nord VPN 2 year subscription with offer of £60 Amazon voucher. There were some issues over initially not getting the voucher but on followup, voucher sent and apology for the mix up. A good of... See more
Company replied
Good service received from Ricardo, I was still waiting for my reward to come through after about 2 months but after I explained the situation, Ricardo took care of it for me and ensured I received my... See more
Company replied
Company details
Written by the company
MailOnline is powered by the Daily Mail - the UK’s highest-circulated daily newspaper. Partnering with 1000s of retailers, the team at MailOnline Discounts bring all the best codes and deals to their users to help them save money
Contact info
United Kingdom
- discountcode.dailymail.co.uk
4.2
Great
616 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with Pierre who was extremely…
I spoke with Pierre who was extremely helpful and assisted with my gift card. Thank you Pierre for showing great customer service
February 27, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
GSG Customer Support Team
Very very poor and will never use…
Very very poor and will never use again. Despite the fact I had an email from them confirming confirmation of my purchase on 3/11 they deny all knowledge?? This feels like a scam and now they are asking for receipts and mails etc that they have already had? Appalling customer service and I am not "fighting" for something that I am entitled to receive. I will never use them again and would not recommend. They will probably deny everything as shown in previous reviews, terrible service.
****1/3 asking for documents when I have already had the second email inNovember confirming the transaction??? Absolute disgrace, avoid and use another voucher code company!!
February 16, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
We are sorry to hear your disappointment with us.
Unfortunately, after double checking our previous email exchanges, we noticed that we requested you mandatory documents for us to investigate your query further, which you did not want to provide.
Without these mandatory documents, it is impossible for us to help you with this matter.
Kind regards,
GSG Customer Support Team
Some issues, but everything got sorted
‘Gambled’ on using Metro/MailOnline over other popular cashback platforms I use regularly, as the reward offered against our expensive(!) TUI holiday was of such a high value - but I remained somewhat dubious it would pay out throughout. The tracking didn’t work automatically and so I needed to put in a manual request for help. This then gave a reply from customer services that it had actually triggered the referral ok, but required a few months wait (as with all referral schemes they need time to validate).
The reward still didn’t arrive automatically in the extended timeframe - however within a week of requesting help again, customer support had issued the reward voucher - so whilst the technology didn’t work as smoothly as it could have done I really can’t complain about the service.
Not sure if Pierre is a real customer sevice agent or a pseudonym - but thanks either way! 👍🏻
February 23, 2024
Unprompted review
Reply from MailOnline Discount Codes
Hi Greg,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
GSG Customer Support Team
Complete rubbish
Complete rubbish. I applied for two codes for John Lewis, received their first emails, followed their instructions carefully, made two large purchases. When I didn’t receive the second emails with the gift cards, I followed this up. They asked me to provide the VAT receipts and confirmation of the first emails, which I did, but they then claimed “We have used the evidence provided to investigate our records and can confirm your transaction wasn't found“ and sent a generic list of possible reasons why it hadn’t worked and claimed unfortunately they can’t do anything as a “third party company”.
February 22, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear Claire,
Thank you for leaving us a review. We are truly sorry to hear your disappointment with us.
As previously stated, when a transaction isn't tracked on our end, we ask our partner networks and retailers for help in order to potentially retrieve your purchase under our affiliation link.
Unfortunately, it happens sometimes, for the reasons given in our past exchanges, that some transactions aren't appearing in our records.
As we do not earn any commissions from our partner retailers in this situation, it would be impossible for us to issue the gift cards you initially applied for.
Once again, we are really sorry that you couldn't receive your vouchers this time.
We appreciate your understanding,
Kind regards,
GSG Customer Support Team
I had a problem with claiming my gift…
I had a problem with claiming my gift card reward which had initially been verified. Pierre was most helpful after my email and was able to trace my purchase and credit me with the gift voucher.
Thank you so much. KM
February 21, 2024
Unprompted review
Reply from MailOnline Discount Codes
Hi Liam!
Thank you for leaving us such a nice review. We are glad that you really liked our website and were able to save some money with it. Hope to see you again soon!
Kind regards,
GSG Customer Support Team
It has taken 5 months to get me voucher…
It has taken 5 months to get my voucher as the emails are not answered u less you constantly chase.
Poor customer experience and I would not use again
And now after giving a poor rating, the company writes saying I have not received any emails from me. I have sent a copy to them as proof.
I wonder how long it will take to respond…
February 19, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear Jeremy,
Thank you for your review. We are sorry to hear your disappointment with us.
After double checking our records, we couldn't retrieve any past emails from you with the email address you provided us with.
Could you please contact us on "contact.uk@joingsg.com"?
Kind regards,
GSG Customer Support Team
Have sent numerous emails chasing up my…
Have sent numerous emails chasing up my Nike vouchers - all purchases went through correctly - but keep getting generic reply saying it will get looked into. I have used this site numerous times before and had no problems.
February 9, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear Kelly,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
However, after double checking our records, we noticed the only message you ever sent to us is from last Thursday, which we replied.
We confirm your transaction is completed and is being successfully tracked. As mentioned in the confirmation email you have received and according to the FAQ page, this may take up to 1-4 months from the date of purchase to validate and send your reward.
At this moment, it would not be possible to provide an exact time and date as it varies on the retailer’s return/refund policy and the type of product purchased.
However, if you fail to receive your reward after the 4 months period, please do not hesitate to contact us back so we will investigate this issue further.
Thank you for your patience.
Kind regards,
GSG Customer Support Team
Purchased via tui and received £200…
Purchased via tui and received £200 voucher, a simple email 3 days ago chasing this and received my £200 voucher today from Pierre.
Very efficient service many thanks
February 9, 2024
Unprompted review
Reply from MailOnline Discount Codes
Hi Bianca,
Thank you for the 5-stars ! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
GSG Customer Support Team
Poor tracking
Second time now I've chosen this site over others for Rewards and lost out.
Despite being able to show I registered, and showing times of bookings and providing evidence, the expedia tracking link has failed. I reported this last time where the registration email didn't arrive and now again its failed to track.
I asked for it to be escalated to no avail.
I've used the site many times and it used to work very well (so i know what to do or not), now it's hit and miss. Rather use topcashback or other sites - lower reward but it works better and if not, their follow up team guve the benefit of doubt if you can provide evidence.
Here, evidence means nothing and no fighting for the customer.
I've said it before- they reel you in with the best rewards but make it hard to get them.
January 26, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear David,
Thank you for leaving us a review. We are truly sorry to hear your disappointment with us.
As previously stated, when a transaction isn't tracked on our end, we ask our partner networks and retailers for help in order to potentially retrieve your purchase under our affiliation link.
Unfortunately, it happens sometimes, for the reasons given in our past exchanges, that some transactions aren't appearing in our records.
As we do not earn any commissions from our partner retailers in this situation, it would be impossible for us to issue the gift cards you initially applied for.
Once again, we are really sorry that you couldn't receive your vouchers this time.
We appreciate your understanding,
Kind regards,
GSG Customer Support Team
No response to emails
I sent an email back in September after waiting for the 3 month validation period (started from May), enquiring about a reward I didn’t receive for Ninja Kitchen. I’ve given them another 3 months and still had no correspondence so definitely won’t use again or recommend to others.
Edit 06/02/24
I received the zendesk email from you on 12/01/24, which I replied to on the 14th.
It has been over 3 weeks and I’ve had no reply from this.
Edit 03/11/2025
I chased this up again, forwarded the relevant order emails and was told I can’t claim a reward after 1.5 years. I replied saying it wasn’t any fault of mine and got the £40 reward. There was a possible technical issue.
Thank you Pierre
January 10, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
We contacted you directly, please reply to our email, we will investigate further.
Kind regards,
GSG Customer Support Team
B&Q Gift Card £45
Applied for this B&Q £45 gift card for purchasing bedroom furniture but didn't track on pc sent a message and was all sorted for me great service
January 9, 2024
Unprompted review
Reply from MailOnline Discount Codes
Hi!
Thank you for leaving us such a nice review. We are glad that you really liked our website and were able to save some money with it. Hope to see you again soon!
Kind regards,
GSG Customer Support Team
Excellent customer service by Pierre
Excellent customer service by Pierre, nothing was too much trouble!
January 3, 2024
Unprompted review
Reply from MailOnline Discount Codes
Hi Lindsay,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kind regards,
GSG Customer Support Team
Company is a scam!
Did everything correctly to get a £30 voucher for Amazon by doing a VistaPrint order. Over a year later and I'm still trying to chase it up. Scummy company scummy newspaper absolute joke. Clearly a total scam preying on the working classes, just like their newspaper! They won't bother replying I presume, or they will reply once and hope that is enough to placate you but without doing what they legally offered on their website in conjunction with VistaPrint.
5/1/23 editing to reply - yes I did sent the documents and the second I added a review I conveniently had an email back! Blatant lies, AGAIN! have since emailed back for around the 10th time and for the second time with the documents, but I don't hold out much hope!
January 2, 2024
Unprompted review
Reply from MailOnline Discount Codes
Dear Katy,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
Unfortunately, you did not provide us with the documents we were requesting.
Without these documents, it would be impossible for us to investigate your query further.
We appreciate your understanding,
Kind regards,
GSG Customer Support Team
Reward not received of £200 Amazon gift…
Reward not received of £200 Amazon gift card for booking a holiday through Travel republic.
Having registered with mail online and receiving confirmation I was waiting for my second verification email and told it could take up to 3 months. After this I followed up with Pierre in reward customer support to be referred to the FAQ and requesting proof of my booking numerous times and told my reward could not be tracked.
I believe these companies are always trying not to pay out what they promise and fob you off with you not following the correct process. So disappointed ☹️
December 7, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear Mary,
Thank you for leaving us a review. We are truly sorry to hear your disappointment with us.
As previously stated, when a transaction isn't tracked on our end, we ask our partner networks and retailers for help in order to potentially retrieve your purchase under our affiliation link.
Unfortunately, it happens sometimes, for the reasons given in our past exchanges, that some transactions aren't appearing in our records.
Please know that these missing transactions only represent 1 to 3% of all our monthly reports.
As we do not earn any commissions from our partner retailers in this situation, it would be impossible for us to issue the gift cards you initially applied for.
Once again, we are really sorry that you couldn't receive your vouchers this time.
We appreciate your understanding,
Kind regards,
GSG Customer Support Team
Never received my voucher for Tui…
Never received my voucher for Tui booking
August 21, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear Melanie,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
Unfortunately, you did not provide us with your information so we cannot investigate your query further.
Please do not hesitate to contact us on "contact.uk@joingsg.com".
Kind regards,
GSG Customer Support Team
Mailonline discount THE BEST
Mailonline discount are the most trustworthy place to get gift cards and excellent customer service everytime
December 19, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for the 5-stars! We are happy to hear you had a positive experience with us. We really value your input and hope to keep helping you to save with your buyings.
Kindest regards,
GSG Customer Support Team
Never received waste of time don't use…
Never received waste of time don't use because fraud company.
January 1, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
However, after double checking our records, we couldn't retrieve any past emails from you.
Could you please contact us on "contact.uk@joingsg.com"?
Kind regards,
GSG Customer Support Team
Use other reward providers
Terrible website, use other rewards websites that actually provide the rewards they advertise.
As with many of the reviews on here, I used the links provided to make purchases however never received the promised rewards. Conveniently for them apparently my purchases were not tracked, even though I followed the instructions in the mails provided.
Having used other reward sites without any issue I would recommend using one of the others, rather than wasting your time with these scammers.
December 18, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear Andy,
Thank you for leaving us a review. We are truly sorry to hear your disappointment with us.
As previously stated, when a transaction isn't tracked on our end, we ask our partner networks and retailers for help in order to potentially retrieve your purchase under our affiliation link.
Unfortunately, it happens sometimes, for the reasons given in our past exchanges, that some transactions aren't appearing in our records.
As we do not earn any commissions from our partner retailers in this situation, it would be impossible for us to issue the gift cards you initially applied for.
Once again, we are really sorry that you couldn't receive your vouchers this time.
We appreciate your understanding,
Kind regards,
GSG Customer Support Team
Brilliant
Any issues, Pierre at support will sort things out.
Replies can be slow and I made the mistake of emailing requesting a follow-up, which pushes the ticket down.
Be patient and trust the process.
Brilliant service and better than TCB when there are tracking issues.
December 14, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear Connor,
Thank you for leaving us such a nice review. We are truly happy that we could help you with getting your gift card.
Feel free to reach out for us anytime!
Kindest regards,
GSG Customer Support Team
Reward not received
Haven’t received my reward for my Easyjet Holidays purchase after months of waiting. Have been patient but replies are ridiculously slow and don’t feel like i’m getting anywhere with the responses i’m getting. These companies are always trying not to pay out what they promise!
December 12, 2023
Unprompted review
Reply from MailOnline Discount Codes
Dear customer,
Thank you for leaving us a review. We are sorry to hear your disappointment with us.
We just needed to make sure the trip you booked was not cancelable before issuing your gift card.
We just contacted you with your voucher.
Kind regards,
GSG Customer Support Team
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