Discounted Bikes - Shropshire  Reviews 

88
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Very helpful, friendly and personal service with great communication. I dealt with "Kev" who went above and beyond to ensure my son's new EBike arrived on time for his Birthday. Great after sales... See more

Rated 5 out of 5 stars

Discounted bikes were very responsive and helpful in my initial 'webchat' queries on their website with very detailed and professional answers. The product I bought (an O'Neal helmet) was very high qu... See more

Rated 5 out of 5 stars

Brilliant service from start to finish, communication was first class, product excellent at a very affordable price. Superb value for money and even followed up a few days later to check everything wa... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Couldn’t recommend Kev and Discounted Bikes - Shropshire any higher! Communication was great on WhatsApp, so easy to arrange and convenient 👍🏻 Brilliant price! (same bike w... See more

Company details

  1. Bicycle Store

Written by the company

We are an online discounted bike shop, offering brand new, genuine, bikes, accessories, components and clothing direct to the consumer with huge discounts. As a family run business, we work together to keep our costs low, and are very passionate about customer service. Check out our recent reviews. We offer nationwide delivery, click and collect and free local delivery within 20 miles of Shrewsbury for orders over £100. We sell via our website and Ebay. We also supply high street bike shops, please contact us via our website to discuss this.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.7

All reviews

(88)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

This company offers well priced bikes and provides great customer service.

I left it late to order a bike for my son’s birthday, the bike arrived in time but was unfortunately damaged by courier. Kev from discounted bikes managed to get the damaged one collected and provide a replacement within two days so I still had a bike for his birthday.

Would highly recommend!

April 24, 2024
Unprompted review
Rated 2 out of 5 stars

Well firstly I was missed led by…

Well firstly I was missed led by delivery dates 2,3 days then it went up to 3,to 5days then I was told it will arrive early this week, it came Saturday just gone so tell me how confusing this is.

April 15, 2024
Discounted Bikes - Shropshire  logo

Reply from Discounted Bikes - Shropshire

Hi Ian,

Sadly, we expected this, not because the service or product was poor, but because you came across as determined to find a problem.

Firstly, the bike was delivered within the timeframes we advised, which were updated after Evri collected the bike a couple of days late. We under promised and overdelivered, with the bike being delivered early.

Secondly, when you contacted us on multiple occasions whilst the bike was in transit, via email and voicemails, we kept you updated with super-quick response, and even agreed to a full refund twice upon return of the bike. You didnt accept this offer.

After our continous updates to you, the bike was delivered early. You then reached out again to warn us that you would notify us of damage, before the box was even opened.

It's clear your looking to cause trouble, or get compensation for a problem which didn't occur. We won't entertain such behaviour and will be happy to leave this fake review for all to see. We have taken great pride in serving around 1000 customers, and building up great reviews. We wont let this one stop us on our mission to helping people stay active with a discounted bike.

Rated 5 out of 5 stars

Discount Bikes (DB) deserved 5 stars…

Discount Bikes (DB) deserved 5 stars all day for their Customer service alone, which is 10 stars.
We bought a bike for my boy realised in the 6weeks since we had him measured he had grown and a 20" was now too small. DB very helpful and accommodating. Agreed to allow return and sent out a 24inch bike.
Through no fault of theirs, the bike had a fault from the manufacturer. Long story short could not rectify that with local bike shops. So DB kindly arranged collection return and refund.
They were also very quick to respond to all correspondence.
Could have been very different and awkward with another vendor.
Great service.

March 31, 2024
Rated 5 out of 5 stars

First Class

Really impressed with the bike and the service. Bike was a competitive price, with free postage and arrived super fast. Great service.

March 19, 2024
Rated 5 out of 5 stars

Dispatched super quick same with…

Dispatched super quick same with delivery it was quick delivery they kept me updated throughout the whole thing too. Haven’t opened the bike yet as it’s for my son’s birthday so can’t comment on that but I’m sure it’s great too.

February 7, 2024
Rated 5 out of 5 stars

Wonderful service

Wonderful service. Was able to send the bike quickly and securely. Arrived in perfect condition. I will be using this company to purchase all my family’s bikes in the future!

January 29, 2024
Rated 5 out of 5 stars

Great

Great. Swift and secure and excellent price. One issue with the bike at no fault, rectified without hassle in days.

Marvelous thank you

January 9, 2024
Rated 5 out of 5 stars

I got an amazing deal on 2 Barracuda…

I got an amazing deal on 2 Barracuda Boulder bikes, helmets and lights. The bikes were built ready to go and Kev even delivered them to my door as I would have struggled to get them in my car! I waited a bit f time to leave this review as wanted to test them with my son before we made a comment just in case there were any issues with the bikes, but we have gone all over Wales on the bikes now and not had one issue, so thank you guys at Discounted Bikes Shropshire awesome job and would highly recommend as he gives a real personal services and helps you find the right bike for what you plan to do with it.

January 1, 2024
Unprompted review

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