Discount Tire Reviews 112

Discount Tire Little Elm Hwy 423 Wife was out shopping on 9/3/22 Saturday when she realized her tire was going flat.She immediately went to Discount Tire,this is where the tires were purchased with full road hazard warranty.She was told to bring her car back on Tuesday 9/6/22 three days later for repair.She took the car next door to Driver’s Edge and paid for the screw to be removed from the tire and repaired.I told her she should have called AAA to come change the tire in Discount Tires parking lot while informing customers about how well the hazard warranty works.Last time for Discount Tires to ever be on one of my cars or trucks.

2 weeks ago on a Friday at 5:45 P.M. I noticed my left rear tire was leaking. I was leaving for Detroit early the next morning (on an important date: to meet my son's girlfriend's parents!) so I really needed to get that tire fixed. I raced over to Discount Tire (arrived at 5:57; they close at 6:00). I explained the situation, apologized profusely...and they spent 45 minutes fixing my tire....and they wouldn't take a penny for it! Now THAT's SERVICE! The tire in question hadn't even been purchased from them (this was a new car). When I offered to by the crew a round of drinks as a thanks, the boss just smiled and said "thanks but no thanks; this is what we do." I told him from now on I will absolutely be a Discount Tire customer for life!!!

3524 Inwood Rd Dallas, Tx. I had two brand new rims stolen buy this store. I had my Volvo towed to this location two replace two tires and rims. Just found out from Volvo they never replaced the rims! My tires and alignment destroyed because of it. 600 dollars stolen!!!

Last Sunday I took the exit toward home in Fairview, Texas. There was some metal thing on the off ramp and I hit it and my front tire blew. A very nice Allen policeman got the tire off and a doughnut tire put on. I limped home and the next day I called Discount Tire off S. Central Expressway In McKinney, TX and asked if they had a matching tire to replace the bad one. "
"No" the man said , " but we can get one here in the morning and replace the doughnut spare with a new tire at 2PM tomorrow." I arrived, they took the car in and it was ready to go in 20 minutes. The price was great also. WOW. The spare was shot from the trip to the tire store so I asked if it could be replaced. Dillon, the service man who has helped me on the phone, found one online, said he could have it there the next day. He called me next morning and said it was mounted and ready to pick up. I returned to the store and Dillion immediately got the tire and took it out to my open trunk which was a total mess from digging out the spare etc on Sunday. He patiently took out the pile of trunk carpets and shelves and put everything back into the trunk perfectly with the new spare. He worked at least 30 minutes on this in the hot Dallas sun, smiling all the time he was doing the jig saw puzzle in my trunk. If he had just thrown the spare in and shut the trunk I don't think I could ever have been able to figure out where all these parts are stored.

This is possibly the best customer service that I have encountered in my 77 years on this earth. This guy need to be a store manager. Thank you Dillion and thank you Discount Tire.
JB Chandler Fairview, TX

This is for Discount Tire in Maple Grove, Minnesota.

Unfortunately I got a flat tire on my way home from work last night. Fortunately I have AAA so someone was able to come put my donut on for me very quickly. As I obviously needed a new tire on my vehicle my boyfriend recommended this place. I called them and they were super friendly and told me to walk in at anytime and they would take care of me. So I did just that. The very nice gentleman greeted me as I walked in and I explained to him my situation. He went outside looked at my tires and came back in and pulled up a couple options for me on the computer and was able to get me a great discount on 4 brand new Michelin tires so I decided to go with that. Less than and hour and a half later I get a text saying my car was ready to go! Highly recommend this place as the staff is incredibly knowledgeable on the tires and very friendly and explained everything for me! Definitely will be using them in the future. (:

Also I would like to point out how clean and nice it was in the front lobby. I almost felt like I wasn't in a tire shop. Keep up the good work Discount Tires in Maple grove. You just gained a loyal customer for life!

This is for the location in Pensacola, Florida on Mobile Hwy.
Superb! Professional and through experience from the time I entered the store until I was escorted to my waiting vehicle. I made an appointment online to have the wheels swapped out on my car. These guys are on it and know their stuff. My vehicle was treated with care and the price was incredible. Super fast job.

THIS COMPANY USES FEDEX TO SHIP, ORDERED 2 TIRES GOT 1. WAITED ANOTHER 5 days got ZIP. Any company that uses FX don't give a rat's ass about customer service. They nothing to make things right. Use Tire Rack for online purchases,DON'T make the same mistake, believe the bad reviews.

I made an appointment and Discount Tire honored the appointment and guaranteed my new tires would be installed within an hour - and they beat their estimate by 11 minutes. Bravo.

After a rotation of tires which were purchased from Discount TIre, my pickup developed a shimmy. The initial solution should have been balancing, which was missed at time of rotation. No offer was made to rotate, but instead the immediate recommendation was to purchase new rims and /or new tires to replace a set with only 22K out of possible 60K miles. Obviously I left without resolution. The store was short staffed, and I waited in line for 20 minutes even with an appointment. Previous services have been hurried, rushed and less than thorough. There will be no returning.

The Discount Tire Store on Genesse Ave in Clairemont is the best! We have been going there for years and all their employees are always very nice. Great prices. Thanks! Chris & Dianna Rottner

(Discount Tire: 1130 W Elliot Rd, Tempe, AZ 85284)

I needed to order a wheel for my full-size spare. I already had the tire, just needed the wheel. I ordered on Monday 6/7 and the associate told me that it would be in by Tuesday 6/8 (Wednesday at the latest). On 6/9 I received an email that my "order had arrived." I figured I would get a call to set-up having the tire mounted. Well, that never happened. On 6/19 I called the store to see what was going on. After waiting on hold forever, I spoke with someone who said he would look into it. Then placed me on hold forever. He told me that the wheel wasn't there and that he would call me back later that day or the next day to let me know what was going on. Needless to say, that never happened. On Monday I called again and the associate told me it would be in that evening and we set an appointment for the next day. I did receive a call when it did, in fact, actually arrive. So that is good I guess (I actually received two calls so maybe the inter-communication isn't that great).

I came in to the Renton store on 4th, unaware they had literally just closed. I had a nail in my tire. Jon stayed to fix my tire after his coworkers were leaving. Great service & attitude. I honestly didn't think he was going to help me when he let me know it was closing time. Thank you Jon, I appreciate you!

Every single large retail service company should STUDY Discount Tire and how they do business. CRM management, their systems, pricing and honest service is OUTSTANDING. Their teams--no matter what location--are VERY customer centric. They are ALWAYS busy and they do their absolute best to get you in and out ALWAYS courteous and with a smile. Just excellent and what a CREDIT to the State of Arizona for being founded here in Scottsdale. They are National and I will be using them if I ever move. They are loyal to YOU as the customer and you will be loyal to them. UNMATCHED. Keep it up guys. You rock.

Excellent service. Great communication with customer service.

Background: My vehicle is a 2019 Ford F-250 XLT Crew Cab 4x4. The original tires were Goodyear All Terrain Kevlar 275/70/18. Approximately 28k miles and the tires had just begun to measure in the yellow. Proactively, I went to Discount Tire to replace them. I ordered BF Goodrich KO2's in the original 275/70/18 online to be installed at Discount Store at 3869 Washington Rd, Augusta GA. I have owned several sets of KO2's with no issues. I have been a customer of Discount Tire for many years. March 12, 2021: I arrived at Discount Tire at 3869 Washington Rd to have my new tires installed. Installer brought my keys and told me all tires balanced well. Left to head out of town and It was obvious that something was wrong with the balance and/ or the tires. The vibration could be felt in the steering wheel and the seat. It was significant. March 15, 2021:Returned to Discount Tire at 3869 Washington Rd to discuss issues. Tires were checked and found one of the tires was so bad it couldn't be balanced on the Hunter Road Force balancer. (If this was true then how was it ever balanced on the 12th?) That tire was removed and replaced, all other tires checked. The installer brought me my keys and told me everything balanced out well. Within 5 minutes of driving it was obvious that the issues had not been fixed. Wandering and vibration that could be felt in the seat (not so much in the steering wheel) making the truck shake between 35-50mph. Every bit as significant as before. March 16, 2021: Called to speak to location manager. Discussed the issues and my disappointment. Store Manager stated that sometimes tires are just not right for a certain vehicle and that we may want to switch to another tire. I told the Manager that thousands of F-250's run with KO2's without issue. Manager stated that sometimes it's better to move to a different tire. He recommended Nitto Ridge Grapplers and Manager commented this was his go to tire. We made an appointment for 3/19 to trade out the tires. March 19, 2021:Arrived at Discount Tire at 3869 Washington Rd to swap the tires out. Paid an additional $212.50 for the Nitto's which was fine if they helped fix the issues. Walked to the truck with representative to inspect the tires. Found significant damage to one wheel (Chrome scratched, removed, gouged on wheel edge) and pointed it out. Another wheel had the chrome cladding delaminated but not yet torn off. Representative stated "it happens on wheels like this", they are just chrome cladded. I stated it didn't happen when Ford installed them. Nitto's were installed and the installer brought me the keys stating that this time they were balanced perfectly. With 5 minutes of drive time it was once again obvious that the tires were incorrectly balanced. Again shake at between 35-50Mph felt primarily in the seat. March 20, 2021:Stopped at the Discount Tire store at 4538 Washington Rd to ask for help. Maybe their machines were better calibrated than the store at 3869 Washington Rd, Set up an appointment for Monday to check the balance. March 22, 2021:Went to Discount Tire at 4538 Washington Rd. All four tires were checked through the same Hunter Road Force balancing process. 3 of the 4 tires were found to be out of balance. March 30, 2021: Claim filed through Discount Tire Customer Service for damage to wheels. Explained that Discount Tire were the only individuals to ever touch the tires/rims since buying the truck new and zero damage existed prior to the beginning of this ordeal. April 1, 2021: Received this reply from Discount Tire Customer Service:
The investigation into the above referenced claim is now complete. According to the review by Discount Tire there is no evidence that any tools used or service provided by Discount Tire damaged your vehicle. For Discount Tire to issue any type of compensation, the company would have to be found liable for the damage to your vehicle. At this time, we have found no liability on behalf of the company. Based on this information Discount Tire is not accepting liability for the damage to your vehicle and, will not be issuing any voluntary payments at this time.

I know this review is long, but so was the ordeal with Discount Tire. I have never had an experience like this, in the 35 years prior to this of buying tires i would go in and pick out a set of tires, they put them on and I drove away without any issues...not this time. I very rarely feel compelled to leave reviews as typically the service I receive meets my expectations. I write this to make others aware. Ultimately, I took the tires back to Discount tire and they refunded my purchase price but refused to pay for the over $900 of damage to my wheels...

Never Again...

Good people with excellent staff. Always willing to work you an "out-the-door" price that includes mounting, balance and tax. No hidden surprises. I highly recommend

Recently experienced a blown out tire and visited the location in Little Elm, TX. They were very courteous and fixed my tire within a half hour. Great services.

I went to Discount Tire VB2 in Virginia Beach and I couldn’t be happier. I price shopped before selecting Discount Tire and their prices were better than all others I looked at. I was very happy with their service and recommendation. I was in and out in under an hour, they were helpful in their recommendations and didn’t suggest the most expensive tires. I would definitely use them again.

I have been with Discount Tires for a couple of times. The price is on the high-end and the customer service is good.

I had $10,000 in credit with 13 years history and they closed my account without warning. No reduction or email. Reason...inactivity. I had a balance when they closed it...sounds like I used it to me. I was the most loyal discount tire user. Always bought my tires there and recommended others to do the same. NO MORE.