Discover Books Reviews 963

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

The Kissing Hand is a wonderful children's book that every parent should read with their child/grandchildren. I know that I purchased a used copy which I do quite often - the words never change aft... See more

Company replied

Rated 3 out of 5 stars

I ordered an engineering text book and received a children story instead. It is my first time buying from Discover books and I am truly unhappy about it. I tried contacting the customer service. We... See more

Company replied

Rated 4 out of 5 stars

I initially left a 1-star review. I ordered 13 books for 160$ but only got the cheapest one, with a pricetag of 4$. I'm ordering these to Europe, so the postage isn't exactly cheap. After communicatin... See more

Company replied

Rated 5 out of 5 stars

Totally enjoyed noir novels by Peter May set on the turbulent, storm-tossed island(s) of Lewis and Harris in Scotland. I appreciate getting Discover Books' discounts as well. And this time, USPS d... See more

Company replied

Company details

  1. Book Store
  2. Hobby Store

Information provided by various external sources

Discover Books was launched based on the fundamental belief that used books have value and should never go to waste. Prior to our founding, many of our staff worked in the thrift industry where we saw millions of books being sent to landfills each year. With each discarded book, we thought of the imagination, magic, and knowledge lost forever to a garbage heap and we endeavored to find a better way. We think books should achieve their greatest possible purpose: Whether purchased by another reader, donated to help a child acquire the lifelong skill of literacy, or recycled as a new product, it has a story to tell. We let stories live on.


Contact info

3.0

Average

TrustScore 3 out of 5

963 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Totally Fraud...

I have placed many orders through the discover books through the eBay.com but few of them were never received. I did contact them through the eBay but still no resolution received at all. I want my money back on all of those orders which are not received to me.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

Truly a scam

Truly a scam. We used their services to pick up scrapped books. One day the bin was gone and we have received no payment. Attempts to reach them have been met with silence and now emails are returning as blocked.

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

No one there answers the phone or e…

No one there answers the phone or e mails. Never received a book???

Now I just received an e mail that my e mail has been blocked by customer service at Discover Books??????

"Message blocked
Your message to customer service at discover books has been blocked. See technical details below for more information."

No detail that were discernable were below???????

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Closed. But continued to take orders.

Discover Books continued to take orders as a marketplace seller through a major retailer as late as March 14.
But evidently they had closed operations on March 11. And now Discover Books will not answer queries about refunds or the missing orders. Dishonest.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

books never delivered

books never delivered

no response to four telephone calls
855-702-6657

no response (undeliverable) to six emails customer_service at discoverbooks.com

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

Clearly, a fraudulent enterprise. They take your money, make up stories about the delivery and never come through with the product. DO NOT SHOP HERE....

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Never received my item

Never received my item. I sent several messages to the seller never got any reply nor have I received a refund or my item. And after reading the reviews I wish I wouldn't have purchased from this company cuz it seems like they are out to scam every Damn person they can! 😡🖕

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 11 books on May 12 on ebay as…

I ordered 11 books on May 12 on ebay as a gift for. A teacher’s class. We haven’t received the books yet and the tracking number doesn’t work. No one answers my questions to the seller. The teacher is very upset the books for her class haven’t arrived yet!
9241990246919886871487
Hilo Book 1 The Boy Who Crashed to Earth A Graphic Novel
Order numberOrder number
14-11301-4599414-11301-45994

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Unauthorizd Bootleg Copies

Discover Books is selling unauthorized bootleg copies of books for which I hold the copyright.

March 12, 2024
Unprompted review
Discover Books logo

Reply from Discover Books

Hello, Dennis. Thank you for bringing this to our attention. Although we sell many used and new titles, we would not knowingly list or sell an unauthorized copy of any book. We would like to investigate this matter further. Can you please contact us at customercare@discoverbooks.com, and in the subject line, put 'TP Review' so your email is handled by the appropriate team? We look forward to hearing from you to get this matter resolved quickly and to your satisfaction.

Rated 1 out of 5 stars

I ordered a book

I ordered a book, they sent me a revised version.
They have the " widow's son " , by Billy Dickson advertised and then are sending people his revised edition. The "widow's son" by Billy Dickson was taken off the market by life rich publishing in 2022 as the book was illegaly printed , so it shouldn't be advertised at all. That's why discoverbooks.com are false advertising and sending people a revised edition when that's not what they ordered. I can see the scam that they are attempting. They then tried to tell me the original version is out of stock when the truth is the book has been taken off the market.

When I asked for a refund I am now receiving all sorts of weird response.

Up to date no refund has been issued and I have been given all different reasons and the run around.

January 6, 2024
Unprompted review
Discover Books logo

Reply from Discover Books

Thank you for your review, harsha. I've located the order in question and understand that the item received was unexpected. A prepaid return label was provided to return the item to us. A full refund will be issued once the item is returned. I will also research where this book came from and make needed adjustments to the listing.

Rated 1 out of 5 stars

Takes too long to receive your order

Takes too long to receive your order. I placed my order on Jan.5 and it's Jan.9th and my items still haven't shipped. I contacted customer service today and they apologized, but said it would be another 1-2 days before my order shipped. I work out of town and don't know when I will get an assignment to leave so it's important that I get my items when expected. I will not be ordering from them again. 1/10/2024 Received an email from them with no confirmed shipping date and no mention that 4 of the 7 books I ordered were sold out. I went to the website to discover my books were sold out. I cancelled my order. Don't do business with them, it is just a waste of time.

January 8, 2024
Unprompted review
Discover Books logo

Reply from Discover Books

We understand the frustrations of placing an online order and it not shipping quickly. I can assure you that our shipping team does everything they can to fulfill orders as quickly and efficiently as possible. I can't say why a portion of your order was canceled because I do not have your order details, but I will address this with our listing team. Again, I am sorry for the hassle or errors I have caused you. If you need further assistance or have other concerns/questions, please email our customer care team and mention your review so that your email will be sent to our customer care manager for immediate response.

Rated 3 out of 5 stars

Wrong order received but good customer service

I ordered an engineering text book and received a children story instead. It is my first time buying from Discover books and I am truly unhappy about it. I tried contacting the customer service. We will see if they respond.

Edit: the customer service responded quite fast. They apologized for the error and I got a refund for my order as they didn’t have the book anymore. So I moved my rating experience from 1 to 3 stars due to their good customer service. I think I will give discoverbooks another chance with a new order. Hope I won’t get the wrong order next time!

December 29, 2023
Unprompted review
Discover Books logo

Reply from Discover Books

Thank you for your review, Nadja. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com. Please mention your review so that your email is handled accordingly.

Rated 1 out of 5 stars

Horrible

Horrible. USE AT YOUR OWN RISK!! The first couple of times I got the wrong book I thought it was a mistake. At this point Im convinced they dont have the books they claim to and just ship whatever on hand and hope customer gives up. Won't send what you order. USE AT YOUR RISK!!

December 12, 2023
Unprompted review
Discover Books logo

Reply from Discover Books

Thank you for your review, Dan. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com Please mention your review so that your email is handled accordingly.

Rated 1 out of 5 stars

Not once have I ever been sent the…

Not once have I ever been sent the correct book. They list one thing and then just send whatever they can find because they lie on the book descriptions. This is a horrible business.

October 25, 2023
Unprompted review
Discover Books logo

Reply from Discover Books

Thank you for your review, Glen. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com Please mention your review so that your email is handled accordingly.

Rated 3 out of 5 stars

Refunded after a couple of emails

Do not buy from this store. They are unreliable to the book rating. They sold me a book that smell mold in abebooks

Update: They offered a refund after a number of emails and this review.... An unpleasant experience

March 15, 2023
Unprompted review
Discover Books logo

Reply from Discover Books

Thank you for your review, Chris. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com Please mention your review so that your email is handled accordingly.

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