DiscoverCars.com Reviews 264,012

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and easy booking process, highlighting the clear information and competitive prices. Many people appreciate the excellent service, noting the efficiency and helpfulness of the staff, who are often described as friendly and accommodating. The value for money is frequently mentioned, with consumers finding good choices of cars and transparent costs. However, some customers also noted issues with additional insurance requirements at the counter, leading to unexpected costs and dissatisfaction. A few other people also felt that the drop-off experience was unacceptable, citing concerns about staff behavior and other issues.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process. Many customers found the booking process easy,... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's efficiency and ease of use.... See more

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting good value, competitive... See more

Service

Reviewers mention positive feedback about service. Many customers praise the friendly staff, smooth... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

Noticed a last minute problem with a booking , when I found the basic Insurance provided by the car hire supplier for some reason on a particular deal didnt cover for third party loss. Having not en... See more

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Rated 5 out of 5 stars

We couldn't pick up the car because we forgot the credit card at home - Luis (many thanks to you) helped us immensely with refunding the fee we already paid! Best offers, best support! I'll definitely... See more

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Rated 5 out of 5 stars

I was very upset because the accident happened during my trip, but I felt truly reassured and grateful to have Discover. Although the payment process is still ongoing, I have been very satisfied with... See more

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Rated 5 out of 5 stars

Very good experience from start to finish. The team picked us up directly from the airport, and within 5–10 minutes we were at the rental office. The staff were friendly, helpful, and spoke exce... See more

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Rated 5 out of 5 stars

Easy to navigate booking app found through Facebook recommendations. Good value pricing and good choice of cars. Freindly staff across the board from shuttle drivers to desk staff with a simple check... See more

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Rated 5 out of 5 stars

The booking process was straightforward, the car was clean and in good condition. I recently rented a car with SiXT and had a smooth experience overall. The booking process was straightforward, the... See more

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Rated 5 out of 5 stars

Great customer service with friendly approach and very polite staff members Panagiotis was extremely helpful and made my care hire experience extremely smooth and enjoyable. I can’t recommend this c... See more

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Rated 5 out of 5 stars

I had a problem with a recent rental, not because of Discovercars, but because of GOLDCARS. Your colleague, Samuel, was very helpful in getting the problem solved. Because of Samuel's attention... See more

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Rated 5 out of 5 stars

I was served by agent Gianni, who called me when I had a problem with my car reservation. I was concerned about upgrading to a larger economy class car. The conversation was pleasant and businesslike,... See more

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Rated 5 out of 5 stars

Smooth booking, great value for money, and the car was exactly as expected. Everything was hassle-free. The staff were very friendly and helpful, especially Roberta, Joseph, and the gentleman who drop... See more

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Rated 5 out of 5 stars

Had a wonderful experience ! The car was very clean, pick up and drop off process was easy and speedy. Very honest company and very accommodating. They dropped us off in the city center after we gave... See more

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Rated 1 out of 5 stars

Please do not book this companys car, because I made reservation in December 2025. They charged me 250 dollar security deposit , never returned the deposit money. called and texted them several times... See more

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Rated 5 out of 5 stars

It was a fantastic experience. Even though I rented a manual car, they delivered an automatic one without any extra charge. I hope this quality of service continues. I will recommend it to my friends.... See more

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Rated 5 out of 5 stars

Everything about this experience was great. Booking was easy, the company desk was placed perfectly in the arrival area, the car was nearby and ready. The car was better than expected at the price lev... See more

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Rated 5 out of 5 stars

I have found Discover Cars to be an excellent company to use for car rentals, and both times I've contacted customer service they have been very helpful.

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Rated 5 out of 5 stars

It was one of the best experience I ever had with car rental. Discovercars.com has a great variety of cars at different price level. Picking up the car from their rental partner was easy and the sta... See more

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Rated 5 out of 5 stars

Comparing the different rental agencies through one website and being able to book with simple cost transparency and active ratings to help with decision. They also show the pickup and drop off expe... See more

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Rated 1 out of 5 stars

Very disappointing experience with DiscoverCars – I lost over €100. This was the worst car rental experience I’ve had in the last 20 years. I’ve rented cars more than 50 times in 8 countrie... See more

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Rated 5 out of 5 stars

I easily found the person working at the rental company. They delivered the car to me quickly and safely. The car they gave me was like new, and we drove it with confidence. It was very kind of them t... See more

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Rated 5 out of 5 stars

The local employees were absolutely incredible. They went above and beyond to ensure that I got the vehicle that I had ordered. The day I went to get the vehicle, it was not yet available as it had no... See more

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Rated 5 out of 5 stars

good prices on renting the csr. needed to cancell reservation due to a war we had, and the team speccialy Johannes do efforts to send the refund wuick as possible

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Rated 5 out of 5 stars

I had tried to change my pickup and drop off times due to changes of my flight times,I tried doing it on the internet but it wouldn't let me.I eventually found a phone number on the website,I spoke t... See more

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Rated 1 out of 5 stars

I really shudder at how these type of companies can still be in operation. They rip people off it seems so easily and no-one appears to be able to stop them. Do NOT use them. We had a tiny scratch o... See more

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Rated 5 out of 5 stars

Booking process simple and straightforward for the car / category selected. So far so good with first stage of car hire booking. Intend to follow up review with car collection and car return.

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Rated 5 out of 5 stars

I had an issue picking up my rental car with Goldcar, but Luís from Discover Cars was quick and efficient in helping me resolve it. Thank you!

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Rated 5 out of 5 stars

drive car.com是我來泰國必訂車的公司。我覺得,員工有禮貌,取車方便快㨗,車款性能好,十分合心。但係今次租車有少少問題出現:當取車時油錶是滿,但當取車駕車離開機場天橋時,發覺車上油錶針巳咗少咗一格度數。這個感覺唔係太好,沒有理由這現象會在貴公司發生,這另我不悅,其他都十分滿意。Drive car.com is a must-order car for me when I come to... See more

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Rated 5 out of 5 stars

The rental company cancelled the booking, but Discovercars found and booked another car and paid the difference in price, even though the rental prices had increased significantly. Liora handled eve... See more

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Rated 5 out of 5 stars

Very friendly reception. Was very fast and straight forward. Car as advertised, nice and clean. No surprises or hidden costs. Excellent service

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Rated 5 out of 5 stars

The agent Carlo, was very helpful and courteous. I was very frustrated with CC company, but he was patient and understanding. Even bought me a coffee. Great customer service.

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Rated 5 out of 5 stars

I told discovery cars that my airline had rescheduled and i needed to collect late at night, unfortunately the supplier i was hiring from does not open late, Teo at discovery cars cancelled my origina... See more

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Rated 2 out of 5 stars

Booking was smooth, but the drop-off experience at Lisbon airport was unacceptable. Staff drove dangerously in the parking area and behaved disrespectfully toward customers (mocking comments in Portug... See more

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Rated 5 out of 5 stars

Really helpful and considerate, had an issue which they helped me with and weren’t interested in trying to take my money for no reason even though they could have! Thank you!

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Rated 1 out of 5 stars

Stay away from this company. We arrived in Spain and were taken to our hire company, who refused to give us the car as the deposit of £300 that was on our paperwork was too little. The amount t... See more

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Rated 5 out of 5 stars

I had an excellent experience with DiscoverCars. The booking process was quick and easy, with clear information and competitive prices. Everything went smoothly from start to finish, and the rental co... See more

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Rated 5 out of 5 stars

Discovercars is my absolute goto for all rental bookings when I travel. They have yet to let me down in 3 years of travels across the world. Their partners in Europe are AMAZING.

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Rated 5 out of 5 stars

Flight came little later, past rental opening hours but the branch representative waited with a smile on his face.

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Rated 5 out of 5 stars

I purchased the insurance cover that was offered and was pleasantly surprised by the prompt handling of my case. The claim process was very straight-forward and convenient.

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Rated 5 out of 5 stars

After a bad experience with SurPrice car rental last year I was Leary about renting again but was very happy with Discovery Car and Master King Got exactly what I wanted with no surprises.

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Rated 5 out of 5 stars

Great expedient service, great value, pick up drop off shuttle service available from the airport. Easy booking.

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Rated 5 out of 5 stars

Great choice off deals with car and clear guidance about filters and price and deposit options.

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Rated 5 out of 5 stars

I use this company every time i go to Italy, the service is first class, and the prices are very competitive.

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Rated 5 out of 5 stars

The service exceeded my expectations many times over. The car was new, the service was correct and of a high level.

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Rated 1 out of 5 stars

Worst experience ever. I was a parner and a client until we rented a car for malpensa airport. A simple pickup from the provider addcar. At the arranged time and date, the provider did not show. I w... See more

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Rated 5 out of 5 stars

I like Discover Cars because it has a good offer for the car insurance and a good price for car rental.

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Rated 5 out of 5 stars

This was rating for easy booking process. Cannot yet rate experience at time of rental.

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Rated 1 out of 5 stars

Terrible experience trying to get refundable deposit back. Just getting a run around and seems like there is no way to find someone accountable. Looks like we will lose the amount which is more than t... See more

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Rated 5 out of 5 stars

DiscoverCars.com (Diego) responded to my request for a booking modification within minutes after submitting it. Within 24 hours, the booking was updated and the concern addressed. This is a faster res... See more

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Rated 5 out of 5 stars

Clear straight forward system to use with easy to adjust search categories

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Rated 2 out of 5 stars

Price displayed in the UK in GBP was charged in Euro's, so incurred a 3% credit card fee. The merchant needs to display the costs in the currency they plan to charge the transaction or make it cle... See more

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Rated 1 out of 5 stars

I rented a car for four days from DiscoverCars at Birmingham Airport. Booked in advance, including paying £40 extra for insurance. But when it came to pickup they bullied me until I had to pay an extr... See more

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Rated 4 out of 5 stars

Good prices, apparently transparent charges. For some reason the VISA charge verification process was wonky; the text message did not get sent to my phone but did appear in messages in my computer.

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Rated 5 out of 5 stars

Excellent I have been always happy Being your customer, you guys doing good job

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Rated 1 out of 5 stars

DiscoverCars and Record Go refused my legally valid Tunisian license, which is recognized under the Vienna Convention and accepted by Sixt and Europcar. Despite being a resident with 5 years of EU dri... See more

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Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

264K reviews

5-star
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Rated 5 out of 5 stars

Smooth booking and billing experience

Smooth booking and billing experience. An issue with a booking was swiftly resolved and reimbursed. Thanks Jeff!

March 29, 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Fabio,
It’s wonderful to hear your booking and billing went smoothly. Thanks for highlighting how quickly Jeff helped resolve the issue and arrange your reimbursement. We’re always here to support you before, during, and after your rental.
Eva Smith
Community Manager

Rated 5 out of 5 stars

Rhodes Trip

clear info and great price

April 14, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Emanuel, clear info and a great price is exactly what we aim for. Thanks for choosing DiscoverCars!
Eva Smith
Community Manager

Rated 5 out of 5 stars

Quick and precise

I contacted Isaac for a question on the full coverage insurance and the answer was rapid and precise.

April 13, 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Jacques,
Thank you for your kind words! We’re glad Isaac could answer your Full Coverage protection question quickly and clearly. If anything else comes up before or during your trip, we’re here to help.
Eva Smith
Community Manager

Rated 5 out of 5 stars

My mistake with the booking

During the booking I made a mistake.. I contacted the helpdesk and in no time it was in order. Very quick service from Rocco.
Thanks!

April 14, 2026
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Maria,
Thank you for sharing your experience! We’re so pleased Rocco was able to quickly sort out the booking mistake and get everything in order. If you ever need help again, our team is here for you.
Eva Smith
Community Manager

Rated 5 out of 5 stars

It has been a great experience

It has been a great experience

April 14, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Martina,
So pleased to hear you had a great experience with DiscoverCars. Thanks for choosing us!
Eva Smith
Community Manager

Rated 4 out of 5 stars
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello
Thanks for your kind words! We’re glad you found our service pleasant and friendly.
Eva Smith
Community Manager

Rated 1 out of 5 stars

Did not return my deposit - Dismissed without explanation

The rental company charged my card and did not return the authorization, but despite providing early and complete proof of this, discovercars told to wait it out, and when the money never returned, they never took any action to get me my money back, they just ended my claim and said they couldnt help;

October 28, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Fernando,

I’m truly sorry for the frustration and financial stress this situation has caused.

As a price comparison platform, DiscoverCars.com does not hold or process your security deposit; this is handled directly by the rental supplier at the desk. While these holds typically release within few business days, we take it seriously when a hold remains active beyond that window.

In your case, we have already contacted the supplier regarding your claim, and they have officially confirmed that the release was triggered on their end. Because this is an automatic process, they do not issue a manual receipt; instead, the authorization simply expires on your bank statement.

Thank you for sharing your experience with us.

Sarah Brown
Community Manager

Rated 5 out of 5 stars

I’ve used them in past and was very…

I’ve used them in past and was very happy and they delivered again.

April 14, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Maciej,
Thank you for coming back to DiscoverCars.com! It’s wonderful to know you’ve been happy with us before and that we delivered again. We appreciate your trust and hope to help with your next trip too.
Eva Smith
Community Manager

Rated 5 out of 5 stars

Clean car for a great price

We got a brand new car in great condition for an amazing price. I booked a manual drive, but got an automatic-even better! The staff at the airport rental were friendly, helpful and knowledgable. I would definitely rent from Discover cars again.

April 1, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Joan,
We’re so pleased you got a brand-new car in great condition at an amazing price—and even an automatic upgrade! Thanks for highlighting the friendly, knowledgeable airport staff. We’d be happy to help with your next booking anytime.
Eva Smith
Community Manager

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