Flow Reviews 

They have the worse customer service agents. Right now I’m on hold with shan girl this is ridiculous. Not even to say hey I’m working on this for you she is just hoping I drop off the line. 20 mins now. I’m changing to so other internet provider this is horrible

Reported a damaged wire which caused loss of wifi in my area and the matter has not been resolved for over a week now.

I will never recommend this service to anyone. I have just cleared my bill and you guys are trying to charge me again. Flow is a scam

That should be -5, we were without service for over a month no Internet, TV or phone, up to nine employees looking at the problem could not fix it. Elon Musk Bring on star link systems to Barbados.

This is so frustrating that flow online service for top up is down but not able to help with anything.dont know when it will get resolved.Says that i need to wait for 3-4 days to get my top up fill to call my friends and family.In case of emergency what do we do?

I have no internet and I call in and report the matter flow ADVICE me that there is an outage in my area and it will be resolve in 8 hours.I said ok thank you I know how flow is so I said ok tomorrow thing that.When I woke up the next morning still no internet so I wait the entire day the internet did not come in..I called again and report the issue flow now advice me to wait 24-72 hours..HOW ON GOD EARTH NOW HOW FLOW EXPECT MI FI FEEL ABOUT DEM…mind you I have two service with them.I am tired of flow.I wish I could vote them out!

If I could give FLOW JAMAICA a negative star I would!!! I’m even sorry a no star review can not be submitted!!! -1/10!!!! The WORST INTERNET PROVIDER IN JAMAICA IF NOT THE ENTIRE WORLD!!!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 a wire has been dropped from 02/11 and I have been trying from then until the 02/22 and no technician has been able to pick up the job. I have been getting the run around for so long not even the supervisors are able to help me!!! Every day I call they are telling me the same thing!!!!! I’m genuinely very frustrated!!!!!! You’re telling me that Jamaica is so backwards that no one can get through to the technician and a dispatcher!!!!!! I refuse to believe that because Jamaica is a third world country that then cannot get in contact with a technician!!! That is the most asinine thing I’ve ever heard!!! This needs to be changed!!! The worst part about it is even after not being able to get internet a bill still has to be generated!!!!!!!!!!!!!!!!!!!!!!!!! Like what!!!!!!!! I have spoken to so many different agents and I’m generally just fed up!!!!! Right now I’m looking at other options because this is not it, FLOW JAMAICA YOU GOT TO DO BETTER!!!!

Flow Jamaica is just as bad if not worse than Digicel Jamaica in terms of how they rob and treat their customers. Customer service disconnects on you while on a call, tell you any get you off the line and does little to nothing to truly help you.

The worst internet service of the universe, I just change my modem to a so called better bandwidth since I depend on internet for my job, and it turns out that this last internet is way worse that the previous, I’ve been paralyzed in my professional tasks for one week since the new change, I called to the customer service and they told me that a signal was gonna be sent to my modem to reset it and in this way the internet would improve, but I don’t see any positive results.

The company is crap.... stay away....

Have been without service from Thursday January 4, 2024 and they claim it is a 5 day window to get my internet restored and it has been way past the 5 days, which is showing me that they don't value there customers and they want me to pay internet bill before my issue is resolved so that they don't disconnect my internet as if they don't take the customers interest as priority.

no urgency to resolve internet outages and still require you to pay for services you are not getting. In 1 month I've had over 3 or more outages that lasted atleast 2 days before getting restored .. beyond frustrated I pay full price for not even half a month of service.. they have no respect for their customers .. big company flow fails to notify customer of outages and as soon your monthly bill comes and your short them cut services right off ..
Me hate unu
All you guys train agents to do is apologize and thats not helpful

I have been without service for 2 weeks and if I don't call these people I don't know what's happening. To this point am still without service but when I singed up for service the very next day it was installed this company is beyond crap.

I wish I could do no stars,don't no where to start. November i was without internet for 3 days, December 2oth am without the internet since 6.30 pm I called I asked to speak to a supervisor or manager I was told there is no management available, between poor customer service and poor internet flow take the prize

Garbage service my data plan renewed at 2:31 am 15.12.2023 all day I'm not getting any internet called customer service knly to hear it can't be escalated until Monday so I have to go 4 days without internet out of the 5 before u do anything this is garbage service

If it were possible to give Flow a less that one rating I would. For 1.5 weeks I have had two closed tickets without any action taken or communication from Flow, spent three hours on the phone talking to agents, had my call disconnected several times. Today I spoke with agent number eight. When will Flow recognise that their service is extremely substandard? So many customer have testified to it. It is not enough to train your staff to apologies in a patronising and disingenuous manner, train them to be solution focused. I am happy to volunteer to train your people to be better prepared to resolve customer issues. Right now Flow is failing in its duty to its customers. I would advise anyone considering using Flow to reconsider.

Great job Romar

Flow really thief me 1200 and did not renew the service and the agent laid to me saying it will be back to me in 2 hours didn't get it. Reach out to the WhatsApp chat and ask for a supervisor agent disconnected the chat with me.. All now I don't get me credit

Was chatting with a technical support personnel called naz...I was telling him that my modem isn't working and he said he needed 15 minutes he took about 30-45 minutes to come back...and when he does he still couldn't solve my problem and was telling me that there is an outage so the internet will soon be back...when I told him there was nth wrong with the internet the problem was with the modem and he's not referring to my problem he ended the conversation...this goes to show flow doesn't give a damn about the customers all they care about is the bill being paid or they cut off your internet