Discovery Learning Reviews 122

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The teaching course are ok, few members of their staff know things but for the rest very lazy, they just put in the gym and say "practice" without showing anything. Mark, one of our teachers, was ac... See more

Company replied

Rated 1 out of 5 stars

I purchased the PT package with discovery. Still have a few CPDs to cover and my level 4. However, I received email they have ceased business. After all the disappointments we come to financial loss a... See more

Rated 1 out of 5 stars

I paid whole course ( level 4 , Gp referall etc..) I didn’t finished all . Thousands of money lost no students answer it’s realy unfair . I called the bank to try to get money back , please if any... See more

Rated 1 out of 5 stars

There was support if you persever. In the past I had called up for help with my course and received an email with some attitude added, i have however been told that individual has left the company. Sh... See more

Company replied

Company details

  1. Educational Institution
  2. Career and Education Provider

Information provided by various external sources

We are a fitness education provider that has been operating on the UK market for over 15 years, successfully training over 10,000 students and are now covering London, Birmingham, Bournemouth, Manchester, Portsmouth and Cardiff. What has always made us stand out was the fact that we offer cutting edge courses that have been tailored to student’s specific learning requirements and that is why we want to give you the flexibility to choose from various courses (from Level 2 Gym Instructor to Level 4 Master Personal Trainer and with plenty of CPDs to choose from as well), formats (full-time, part-time weekend, part-time weekday), locations and methods of payment. The fitness courses that we provide can be combined in various packages that are a great value for money and this way you get more out of your qualification. At Discovery Learning we use only the leading awarding organisations in the industry, namely YMCA Awards (previously known as CYQ) and Active IQ (AIQ) and this means that your qualification will be nationally recognised and this will also allow you to register with REPs (Register of Exercise Professionals).


Contact info

1.6

Bad

TrustScore 1.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great course with a great tutor

Just wanted to say thanks for yesterday, I really enjoyed the Indoor Cycling course and it helped my confidence massively. Your teaching style was great - very approachable, knowledgeable and you added a lot of value in a very pragmatic way with practical, real-world advice about running a successful class.

May 10, 2018
Unprompted review
Rated 3 out of 5 stars

The good and the bad.

I am happy with the delivery of training and courses however a bit disappointed with the communication with students via email in case of emergencies and other issues that my occur in one's life.

May 3, 2018
Unprompted review
Rated 1 out of 5 stars

I was very disappointed with discovery…

I was very disappointed with discovery learning . I felt I had no support at all , I was given the old training manual , was not kept up to date with the changes from YMCA to Actice IQ I did paperwork that needed to done again , very disappointed when I contacted the admin team to express my worries but was not taken seriously.
I wanted to do my PT level 3 but will look st doing this with another company as I feel that doing home learning you just have easy access to your assessor and just simply be supported.
I would not recommend discovery learning to my friends.

May 2, 2018
Unprompted review
Rated 5 out of 5 stars

Really happy with my experiences of support with Discovery Learning

Really happy with my experiences of doing Level 2 Certification in fitness theough discovery learning. Content posted to me really quickly, emails always responded to so fast, and easy access to online content as well. Assessors were really friendly, and student support were always really helpful whenever I had an issue. Discovery learning definitely seems to be an agency that wants to support students as best as they can and I really appreciate that. Thank you.

May 2, 2018
Unprompted review
Rated 4 out of 5 stars

I will use this company again for further training

I will use this company again for further training, although i did have some minor set backs with a course, the team came through in the end!

April 15, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Nick,

We are sorry to hear about your experience.

Sadly, due to the quality assurance processes of the YMCA, we were not able to claim your certificate.

We do apologise for the process taking this long in this instance and I have been informed the our quality manager has been in touch with you in order to resolve this issue.

Kind regards,
Maria

Rated 5 out of 5 stars

Excellent!

I recently completed my L2 and L3PT course at Birmingham. Rob is an excellent tutor, his teaching style is fantastic! Highly recommend Discovery Learning!!

April 3, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Kajal,

Thank you so much for your lovely words and thank you for choosing to study with us!

Kind regards,
DL Team

Rated 5 out of 5 stars

Discovery Learning has quite…

Discovery Learning has quite professional approach to learn you the basics of being a PT. Every session was high level, interactive and the tutor is high-qualified and well-prepared. I got all support and answers for my questions at any time.

April 1, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Hi Norbert,

We are really happy that you enjoyed your course with us and thank you for taking the time to review us! :)

Kind regards,
DL Team

Rated 3 out of 5 stars

Student Support

Student Support.
I have recently conducted an online Level 2 Fitness course. As the course is in transition from YMCA to Active Learning it was confusing in areas. This confusion was managed extremely well by a very helpful and supportive Student Support team. I would like to name one individual who went the extra mile for me Mr Frank Sardokie.I would also like to praise Mr Bob Hope who was a very informative teacher. I would fully recommend this site for future learning. Many Thanks to all. Regards Peter

March 26, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Peter,

Thank you for taking the time to write a review and thank you for choosing to study with us :)

Frank, alongside our other student support team as well as our tutors always work very hard in order to make the students' learning experience the best that it can be. We are really happy that you enjoyed your course with us and we're always a phone call or e-mail away should you need any help, information or recommendations.

Kind regards,
DL Team

Rated 5 out of 5 stars

I would recommend anyone to do their…

I would recommend anyone to do their personal training course with discovery learning. I completed my courses in Birmingham with Rob who was an excellent tutor.

March 21, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Gerard,

Thank you so much for the lovely words and for taking the time to review our service :)

Kind regards,
DL Team

Rated 4 out of 5 stars

Just qualified as L3 PT with Discovery...

Just qualified as L3 PT with Discovery. Great tutors and assessors throughout and the gym at Acton was friendly and easy tu use. Parking good too. Admin side of things was a bit sketchy so always best to double check start times and course dates to save yourself wasted journeys. Best guy to deal with on the phone is Frank. He always went the extra mile to get things sorted and gives solid advice. All in all a good course if you out in the work. Cheers.

March 20, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Hi Ian,

Thank you for your review and we do hope that you enjoyed studying with us.

We always work hard on imporving and this is why, honest feedback is always highly important to us.

We wish you the best of luck in your new career as a PT and don't forget, we're an e-mail or phone call away, should you need any assisstance.

Kind regards,
DL Team

Rated 4 out of 5 stars

Good service

Decent company,helpful staff,excellent tutor at Marylebone

March 18, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Hi Sayeef,

Thank you for your kind words and for taking the time to review our service!

:)

Best,
DL Team

Rated 5 out of 5 stars

Great course

Great course, well lead and tutor very supportive!! So glad I did this course

March 14, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Hannah,

Thank you for taking the time to review us and we're really glad that you enjoyed studying with us :)

Kind regards,
DL Team

Rated 5 out of 5 stars

Indoor cycling course

Angela was a really good indoor cycling tutor, high energy and made it a really enjoyable day. Really enjoyed the course, it was structured really well!

March 12, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Hi Zoe.

We're really glad that you enjoyed your course and we look forward to having you as a student again :)

Thank you for your lovely words!

Kind regards,
DL Team

Rated 1 out of 5 stars

Incompetence and poor customer service

So, it took 6 months for my PT certificate to come through after constant phone calls and e-mails, which was poor!
However, it gets worse...10 months after completing my GP referral and having the temporary certificate from Discovery, I am told that they had sent the wrong folio to the students at the time of my course and I have to redo all the work and complete the new one! So, if admitting complete incompetence as a training provider isn't bad enough, let's get on to customer service...
How have I found out about the issue with the folio? I have had to pester them by phone and email chasing up my certificate from 10 months ago! If a company knows they have screwed up at least tell the people involved as soon as you find out about the issue!

March 6, 2018
Unprompted review
Discovery Learning logo

Reply from Discovery Learning

Dear Nicky,

Thank you for your honest feedback and we are very sorry you have experienced this.
We have notified students as soon as we had detected the problem but due to human error, the communication we had initially sent out has not reached you.
We deeply apologise and we understand that you are in contact with our student support team who is trying
to rectify this.
Should you require further assistance, please do not hesitate to give us a call.

Kind regards,
DL Marketing team

Rated 5 out of 5 stars

London Marylebone w/ Tony!!!

Recently completed Level 2 Fitness Instructing & Level 3 Personal Training @ The Marylebone Academy with Tony Appleton. It definitely a fun learning experience, I would recommend for anybody who has difficulty getting their head around the theory aspect as Tony has a great ability in breaking things down. Also if you like a bit a banter too!!

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

Mike Watt - Discovery Learning

I have just completed my Level 2 Gym Instructor and Level 3 Personal Trainer qualifications with Discovery Learning. This was a fantastic course which I would recommend to anyone thinking of moving into the Personal Trainer industry. Mike Watt was a fantastic tutor who used a good mix of theory and practical throughout the course and gave very useful tips for budding trainers. I will be using Discovery again for future training as I progress my career as a PT.

March 5, 2018
Unprompted review
Rated 5 out of 5 stars

L3 PT in Manchester

I have recently completed the Level 3 Personal Trainer Course in Manchester with Mike Watt.

The course content was excellent with a perfect balance of theory and practical work to ensure that no day was anything less than exciting and has prepared me well for a career within the fitness industry. Above all else the level of instruction delivered by Mike was absolutely second to none. He created a brilliant working environment and his varied methods of instruction made learning some of the most challenging topics, a lot easier.

Mike is an outstanding ambassador of the Discovery Learning Company. His standard of knowledge and instruction sets him apart from instructors I have encountered in the past. Coming from an 18 year military career and encountering some of the most professional individuals around, I hold Mike in very high regard.

March 2, 2018
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look